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Heritage Toyota Harrisburg - Service Center
Harrisburg, PA
240 Reviews
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240 Reviews of Heritage Toyota Harrisburg - Service Center
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August 18, 2013
I took my 2009 Camry to Freedom Toyota to have recall work done (Power window assembly) that couldn’t be performed at my normal auto-body shop (Palmyra Auto Service). Nice waiting area and work was don work done (Power window assembly) that couldn’t be performed at my normal auto-body shop (Palmyra Auto Service). Nice waiting area and work was done expediently. However, I was told by the sales clerk that there were ‘extensive’ issues found with the car that required ‘immediate’ attention. I did not request to have these things looked over. This included the tires (noted as worn and damaged), the cabin air filter, the belt (frayed and worn), and a leaking water pump. This was curious to me since I had just had the car inspected earlier THAT WEEK by Palmyra Auto Service, who had not noted any of these concerns (NOTE: Palmyra Auto has serviced at least half a dozen cars for our family for 20 years and we have NEVER had a car break down on us). Additionally, the sales clerk at Freedom had told two other people waiting of similar unknown, but ‘immediate’ issues while I was waiting for the work to be completed on my car. I declined any repairs or additional information from Freedom, and instead took the inspection sheet with the noted concerns immediately to Palmyra Auto to follow-up, just to be sure. Long story short, there were no issues with any of the noted items (Palmyra Auto was good enough to take me back and SHOW me each specific ‘issue’, then explain what a worn belt would look like, etc.). This was done at no charge to me. I believe this was nothing short of a scam on Freedom Toyota’s part in an attempt to get me to pay through the nose for repairs I did not (a.) request or (b.) need. Dishonesty is not appreciated, and should not be acceptable to the consumer. I am not someone who typically writes reviews, and who also tends to give people the benefit of the doubt most of the time, but I could not in good conscience let this one go. I would NEVER go to, or recommend, Freedom Toyota to anyone looking for honest and dependable service for their car. Maybe nice waiting areas are your thing; if so, you’ve found your place at Freedom Toyota. For me, I’ll take honesty and a proven record of service any day of the week. For these issues, I give customer service and overall experience a 1. More
by offkilter6
Employees Worked With
unknown
May 30, 2013
Thank you so much! I came in for the FREE oil change that they offered durning the month of May for veterans and they car washed my truck for FREE also. I couldn't have asked for more. Again thank you! they offered durning the month of May for veterans and they car washed my truck for FREE also. I couldn't have asked for more. Again thank you! More
by gplazar
Employees Worked With
Amber
February 01, 2012
We are having problems with a 2011 Toyota not even 8000 miles. Car is jerking check engine light major issue for new car they would not give us paper work mechanic called us a liar after he was confronted miles. Car is jerking check engine light major issue for new car they would not give us paper work mechanic called us a liar after he was confronted by his boss. They would not give loaner car. They say free cleaning when after service they lie. Even the sales manager don't help you. I would never recommend this place even to my enemy. Problem still not fixed on car they reset the computer. Has to be tripping codes for a reason. I failed to mention that they sold me a used jeep 2 yrs prior. There service did me wrong that time with a transmission and warranty issue. Why I went back to them they said they would make it right got me in a 2011. Well now more stress and headaches with a bigger payment. It is worst dealership I ever dealt with. They do not cover the warranty issues. They reset computer in car well it comes on for a reason. The sales manager is a liar. They do not live up to a dealership. I would go to any dealership then that one. Even Bobby Rahal was willing to help us out. I would not take a car from this dealership if they gave me one free and clear. The stress is to much to handle. More
by Engine11rider
Employees Worked With
Allen service manager, Robert Holmes Mechanic
January 26, 2012
While traveling 450 miles from home the power source stopped working in my 4Runner leaving me without a GPS or cell phone. I pulled off the highway to find a rest stop and spotted Freedom Toyota. It w stopped working in my 4Runner leaving me without a GPS or cell phone. I pulled off the highway to find a rest stop and spotted Freedom Toyota. It was a Saturday afternoon but I took a chance hoping that they would take a look at it. The employees that helped me, Trish and Luke, could not have been any friendlier or more helpful then they were. It was a blown fuse and after Luke replaced and checked everything out he keep looking to determine why it blew. It ended up being exposed wires on a splitter I had been using. Changing a fuse might not seem like a big deal but when you are traveling alone and have know way to contact anyone or to determine where you are going it was a big deal to me. Trish went out of her way to make sure I was taken care of and had everything I needed. I was very impressed! More
by JLRogers
Employees Worked With
Trish Hollenbaugh and Luke Brandt
January 16, 2012
On Jan.12,2012 I returned to your dealership to have a parking light replaced that had been missed the previous day during service.The tech had gone over board to accomodate me having to replace a water p parking light replaced that had been missed the previous day during service.The tech had gone over board to accomodate me having to replace a water pump and complete a number of service issues.My stay was much longer then expected but because I was so well informed each step along the way and they were so friendly it was ok. It was after 6PM and we were about to leave when it was noticed a parking light was not working. Arrangements were made to satisfy me and correct the problem. Thank you very much. Capt22 More
by Capt22
Employees Worked With
TeresaHollenbach
January 16, 2012
Purpose of visit - to change my oil. The Freedom Service Team worked with me to set up a drop-off and pick-up time that fit my busy schedule. Trish Hollenbaugh was friendly and followed thru to confirm the Team worked with me to set up a drop-off and pick-up time that fit my busy schedule. Trish Hollenbaugh was friendly and followed thru to confirm the work was done. Got a great deal 17 months ago. Getting great service after the sale. More
by kentorater
Employees Worked With
Trish Hollenbaugh
January 13, 2012
Trish was very helpful. She arranged for me to use a loaner car and called me several times to update my on the repairs and offer suggestions of recommended services without being pushy. loaner car and called me several times to update my on the repairs and offer suggestions of recommended services without being pushy. More
by debzkay
Employees Worked With
Trish Hollenbaugh
January 13, 2012
Trish and everyone in the service center was so helpful to me in getting my vehical service in a quick and efficent manner! The work was done exceptionally well, and the helpfulness of the guys that did th to me in getting my vehical service in a quick and efficent manner! The work was done exceptionally well, and the helpfulness of the guys that did the work ensures that I will keep coming back! More
by tipgiver
Employees Worked With
Trish Hollenbaugh
January 12, 2012
Trish wrote me up for my state inspections and was very friendly/professional in her communication. In my experience with her in the past she has always been patient and detailed in explaining procedures friendly/professional in her communication. In my experience with her in the past she has always been patient and detailed in explaining procedures to me. She is by far my favorite service adviser to work with when I go to Freedom Toyota/Chrysler. More
by Craig20
Employees Worked With
Trish Hollenbaugh
January 12, 2012
Trish eas very friendly and helpful in getting the Rav serviced and out the door in a timely and efficient manner. She was very pleasant and she answered all of my questions. serviced and out the door in a timely and efficient manner. She was very pleasant and she answered all of my questions. More
by JST10
Employees Worked With
Trish Hollenbaugh
