Heritage Toyota Scion Owings Mills - Service Center

Unusual Experience Usually, the service, at not just this service center but others too, falls well below the standard one would anticipate from Toyota. I was pleasantly Usually, the service, at not just this service center but others too, falls well below the standard one would anticipate from Toyota. I was pleasantly surprised to notice it was not so this time. Britt Thobe was the Service Advisor I was assigned to and she was as good as an advisor could be. I arrived at 11 AM and Ms Thobe did a good job in getting the car quickly into the service facility. Unfortunately when the air-conditioner was checked using a free coupon it was not blowing cold air as it should have done and Ms Thobe communicated this to be with what I thought was a reasonable price and a reasonable time for the repair. It took a bit longer than we anticipated and I could only get out of the facility at around 3.00 PM. However, this was one time I was completely satisfied with the service and would like to thank the service folks who did a great job. The only problem I saw when I got home was that the rubber gaurd on the right at the back of the car had slipped one edge and was hanging loose. II think one of the screws got loose and I hope I can take it back for a quick fix sometime this weekend. I was going to give 4 stars but Ms Thobe too had suffered an empty stomach without lunch as much as I had and so with the fine work which she did along with the excellent work of the service personnel it warranted a 5 star. I hope they keep up the good work and the honestly in communicating service charges. Its a refreshing change but not sure how long it would last but for this instance, well done. More

Best service in town I have been coming to heritage Toyota for quite some time and I tell you every time I come in I work with Jake Gold he is simply the best service cons I have been coming to heritage Toyota for quite some time and I tell you every time I come in I work with Jake Gold he is simply the best service consultant I could ask for. Talk about efficiency and friendly this guy always takes care of me and my car and does it for a fair price I will continue to come to heritage as long as Jake works there he is one of the only people I look forward to seeing when going to any business More

An easy in and out I had a very easy visit to this service center, my adviser Jake was friendly, professional, and efficient; I will gladly return in the future to servi I had a very easy visit to this service center, my adviser Jake was friendly, professional, and efficient; I will gladly return in the future to service my vehicle. More

an in-and-out experience Quick service by knowledgeable staff, who were cordial and welcoming.. Honest advice, without pressure to buy or do anything urgently,. very pleasan Quick service by knowledgeable staff, who were cordial and welcoming.. Honest advice, without pressure to buy or do anything urgently,. very pleasant service environment and waiting room facilities. More

Vehicle maintenance & repair I brought my car in for a recall issue and general maintenance. Leo Medina was very friendly, knowledgeable and professional. He provided excellent cu I brought my car in for a recall issue and general maintenance. Leo Medina was very friendly, knowledgeable and professional. He provided excellent customer service. More

Feedback from Service Manager and Customer Relations Manager On 12/22/18 I brought my 1998 LandCruiser in for oil change and tire rotation with my 2 coupons, oil change for $29.99 and tire rotation for $16.99. On 12/22/18 I brought my 1998 LandCruiser in for oil change and tire rotation with my 2 coupons, oil change for $29.99 and tire rotation for $16.99. But when I was called to pay it's around $64.00. The service advisor (Britaney Thobe) said I'm not allowed to use 2 coupons. This is a very deceptive and unethical way of doing business. I've been a 21-year long customer with this dealer when I purchased the 1998 Land cruiser, then the 2004 Corolla LE and finally the 2005 Sienna LE AWD. I know many individuals from the sales, service, parts to the management for a long time, from Jenny, Judy Sutton, to Dan (technician in 4-wheel alignment). I left multiple voicemails to Mike Young and Shirley Kucera trying to inform them about this incident and didn't get a response until 3, 4 days later and I myself had to call again. More

Exceptional Customer Service from the top The service director Tony at this dealership is the real deal. He truly cares about his customers and if you have had a bad experience he goes out of The service director Tony at this dealership is the real deal. He truly cares about his customers and if you have had a bad experience he goes out of his way to make it right. The regular service managers tend to cut corners and try to get you in and out as quickly as possible. Most do not take the time to let you know what was done or not done on your car and are next to impossible to get a hold off if you have a problem or complaint. I have been taking my 21013 Toyota 4-Runner there on a regular basis for the past 6 years to receive service. The last time I brought in my vehicle I notice that it was missing one of the lugnuts from doing a tire rotation there. When I asked about what happen to it, he first asked if I was sure it had been there originally and maybe it could have been removed at a different shop. I explained that this could be possible since there location is the only place that I take my car in to be serviced. Service manager was reluctant to replace it & had to insist that the do so. Long story short after being told 3 days to get the part received it in 8 days, they ended up replacing it with the wrong part that didn’t match the others & didn’t even tell me: Found out a few months later when I got a flat & needed to change the tire that they were not able to do it because the 1 lugnut was different & the tool to remove it that they gave me would not work on that one because it was different!, Needless to say I was not impressed! 😡 So; this time I went straight to the top and spoke with the service director Tony. Tony was very understanding and took the time to listen to my whole story without interrupting me. He apologized about what happened and said that he would take care of it. Well, I’ve heard that before so I wasn’t confident that he would do anything about it anytime soon & started looking for other options. Well Tony dropped what he was doing and within a couple of hours had personally driven to the body shop about a 40 min drive with the tool to remove the lugnut and the correct replacement and took care of it:Wow! He actually came throgh and did what he said he would. I was truly grateful and surprised to see that he was truly a man of his word and that he stepped up and took accountability and made it right: Thank-you Tony. Your actions were very much appreciated:😊 More

Quick and efficient Carlos was able to solve my problem very quickly due to his extensive knowledge of my car’s systems. He was able to meet me at my convenience and I Carlos was able to solve my problem very quickly due to his extensive knowledge of my car’s systems. He was able to meet me at my convenience and I was on my way in no time. Later he checked up with me to make sure everything was working OK. More

Excellent Customer Service Heritage Toyota (formerly R&H Toyota) in Owings Mills offers truly superb service for those Toyota owners who wish to keep their cars running in opti Heritage Toyota (formerly R&H Toyota) in Owings Mills offers truly superb service for those Toyota owners who wish to keep their cars running in optimum condition. They make appointments to suit your schedule. The Service Advisors are courteous and knowledgeable. They explain what services are due and what services may be required the next time after the mechanics have completed a thorough multi-point inspection of your automobile. The mechanics have always properly maintained my car according to the recommended maintenance schedule by Toyota. I trust the mechanics and Service Advisors at this facility to keep my Toyota on the road. More

Great Customer Service. Dajour was able to fix my vehicle at a price I was comfortable with paying.I went to a dealership before coming to Heritage Toyota Owings Mills and wa Dajour was able to fix my vehicle at a price I was comfortable with paying.I went to a dealership before coming to Heritage Toyota Owings Mills and was quoted a price that was out of this world. Dajour assured he could help me . He kept me in the loop the entire process and i was completely satisfied with the experience. I live in Pennsylvania but work in Maryland. I can say that you've earned a customer. I will continue to come see Dajour and the staff at Heritage Toyota Owings Mills. Thanks for everything. Christopher Durrell More