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Heritage Toyota - Service Center

S. Burlington, VT

4.4
479 Reviews

479 Reviews of Heritage Toyota - Service Center

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January 10, 2018

Special care when truly needed. I have a medical condition that needs special support. Heritage Toyota has helped me when I most needed it.Seth Tracy in the Service Department did a More

by Victoria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kate Castonguay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Muzzy, Seth Tracy
Jan 11, 2018 -

Heritage Toyota responded

Victoria, Thank you for your kind words! It's wonderful that Seth and the rest of the service team have been so helpful. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

January 06, 2018

Excellent Service Experience Your service department is great -- efficient, friendly, and high quality. I especially appreciated Dana explaining the service options to me for my More

by Mike Knauer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dana Lawrence
Jan 09, 2018 -

Heritage Toyota responded

Mike, It's wonderful to learn that you received top notch service from Dana and the rest of our service team! We appreciate you taking the time to post a review. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

January 01, 2018

great service I am always pleased with the service. Everyone is congenial and the system is well-organized. Thank you for all the efficient, Great work by a great More

by Sue
Customer Service
Recommend Dealer
Yes
Employees Worked With
I didn't catch the name
Jan 04, 2018 -

Heritage Toyota responded

Sue, Thank you for posting! It's fantastic that our service department has provided you with top notch service. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

December 21, 2017

Great service From the timely shuttles both ways to the free loaner when my service needed extra parts it all went smoothly for a very competitive price. Great tea More

by Collin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt, the rental guy, Steve the shuttle driver and one other shuttle driver, Dana Lawrence
Dec 22, 2017 -

Heritage Toyota responded

Collin, It's very nice to hear that our service team made sure everything went smoothly. We appreciate you taking the time to share your thoughts. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

December 15, 2017

In and out in no time Moved to Vermont from Florida. Windshield solution iced up an could not get the windows clean. Tom had us in as a no charge courtesy visit and a Welco More

by harry3c
Recommend Dealer
Yes
Employees Worked With
Tom Kulhowvick
Dec 15, 2017 -

Heritage Toyota responded

Harry, It's fantastic that Tom took care of your vehicle's issue right away. We appreciate you taking the time to share your experience. Welcome to Vermont! Nora Krom Customer Relations Specialist Heritage Automotive Group

December 08, 2017

Great service as always My experience at the Heritage Toyota service center was, as always, an excellent one. The car was ready in less time than estimated and didn't cost More

by Glenn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't recall; just service
Dec 11, 2017 -

Heritage Toyota responded

Glenn, It's very nice to learn that you had a positive experience with our service team. We appreciate you posting a review. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

December 02, 2017

Outstanding Customer Service I recently moved to the area from the Upper Valley. I went to Heritage Toyota for maintenance and questions about my lease on my 2016 4Runner. Every p More

by dmk317
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Donahue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eleni Floyd, Megan Terry, Tom Kulhowvick
Dec 04, 2017 -

Heritage Toyota responded

Thank you for your kind words about several members of our team! It's wonderful that they were all so helpful. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

December 01, 2017

Excellent customer service Many compliments to Tom! He provided excellent customer service when my Corolla needed extra work done, going above & beyond to find a replacement pa More

by VTshopper55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Kulhowvick
Dec 04, 2017 -

Heritage Toyota responded

Glad to hear that you received excellent service from Tom! We appreciate you posting a review. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

November 30, 2017

Great service! Everyone is pleasant, efficient and helpful, including counter folks, shuttle drivers, and customer support. The waiting area is clean and birght. Tha More

by Sue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sorry, I don't remember the specific names
Dec 04, 2017 -

Heritage Toyota responded

Sue, Thank you for posting. It's fantastic that you have received such top notch service from all or our staff! We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

November 18, 2017

Awesome! Thank you Seth and Emily for everything! Your service rocks! Beyond expectations!! It feels really good to have confidence and trust when you bring More

by KarenB
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Tracy
Nov 20, 2017 -

Heritage Toyota responded

Karen, Thank you for kind words about Seth, Emily and the rest of our service team. It's fantastic that you have received such great service from them! We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

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