Alex Laderer is an outstanding young man who was able to find the vehicle I was looking for and put together an agreeable price which I accepted. He understood what I needed and he made it work. I stopped by on New Years Eve afternoon and drove out in a new beautiful VW Tiguan a few hours later. The performance of the staff at this dealership is what stood out the most to me especially in making sure that the customer is being taking care of. Not just your salesperson, but every employee that I encountered. Aleksey Neydenko took me for a test drive a pointed out many features of the Tiguan. He handled answering my questions and also putting together the paperwork and things I needed to sign. I then spent time with Bryan (Finance) who went over all the additional maintenance, protection, financial...programs that are available to purchase. It was at this point Bryan took all my money because the new Tiguan had to be paid for if I wanted to keep it. Lastly, John Fry is a VW Product WIZARD! He came out to put the tags on my new Tiguan and began to answer questions on various things that this vehicle will do. The technology in today’s cars can be mind boggling. I came back New Years Day to return a screw-gun that was mistakenly left in my car and saw John. He was once again more then generous with his help and incredible knowledge of the bells, buttons, buzzers and beeps that exist in operating a VW product. Bravo John Fry!
The location is not a favorite of mine, but I do a have access to Heritage VW services closer to home. In my opinion, you guys are great!