Sutherlin Volkswagen Lithia Springs

EJ was an amazing salesman. I called back about my license plate and they were more than Helpful. I called back about my license plate and they were more than Helpful. More

The sales managers here are very dishonest. They will give you a drive off quote via text and email and when you show up the car is nothing like advertised. "Certified Car" was extremely filthy They will give you a drive off quote via text and email and when you show up the car is nothing like advertised. "Certified Car" was extremely filthy, miles were about 1k more than advertised, and they added about $4,000 on top of what they quoted. When we pointed out the issues they were very rude and told us to leave. Beware of Waymon, Maurice, and Rich. More

Big thanks to Andrew Beacham at Heritage Vw of Lithia Spring! I came in with current car issues, and very little to work with, but Andrew and the staff worked hard to make sure that I left with a brand n Spring! I came in with current car issues, and very little to work with, but Andrew and the staff worked hard to make sure that I left with a brand new car and a peace of mind. This is my second car from this location and I highly recommend them. Thanks you guy's! More

In 2020 this Location decided to CALL THE POLICE ON 2 BLACK MEN (MY COUSIN AND I ) BECAUSE WE REQUESTED A REFUND REGARDING A FRAUDULENT TRANSACTION they engaged. MY BROTHER WENT THERE TO BUY A CAR 2 WEEK BLACK MEN (MY COUSIN AND I ) BECAUSE WE REQUESTED A REFUND REGARDING A FRAUDULENT TRANSACTION they engaged. MY BROTHER WENT THERE TO BUY A CAR 2 WEEKS AGO. THE DEALERSHIP TRICKed HIM AND SOLD HIM A DAMAGED CAR FOR ALMOST 26000$ WITHOUT DISCLOSING ANYTHING TO HIM. WHEN HE GOT APPROVED FOR THE LOAN, THEY ADDED SO MANY FEES IN HIS CONTRACT WITHOUT EXPLAINING ANYTHING. MY BROTHER NEVER LEFT WITH THAT CAR INSTEAD, HE RECEIVED A BORROWED CAR WITH THE REASON THAT THEY NEEDED TO CLEAN THE CAR. OR THE REAL REASON WAS TO FIX THE CAR SO THE CAR CAN HOLD FOR A MINUTE AND BREAKS ON MY COUSIN IN A FUTURE. AFTER A WEEK MY COUSIN CALLED THEM TO GET AN UPDATE. WHEN HE CAME TO PICK UP THE CAR , He DROVE FOR ONLY 10 MIN ENGINE LIGHT ON , PROBLEM WITH TIRES, ACCELERATOR DIDNT WORK. HE GOT LUCKY BECAUSE THEY WERE NOT EXPECTING THE CAR TO BREAK THAT FAST. WE DECIDED TO CALL THE BANK AND CANCEL THE LOAN BECAUSE THE TRANSACTION WAS FRAUDULENT WITH THE INTENTION TO SELL A DAMAGE CAR AT A HIGHER PRICE TO THE CUSTOMER. WHEN WE WENT THERE TO GET THE DEPOSIT THEY BASICALLY THREATENED ME BECAUSE I CALLED THE BANK AND WROTE A BAD REVIEW. Instead of fixing the situation and give our deposit back the MANAGER DECIDED TO CALL THE CALL THE POLICE ON US THINKING THE CALL WOULD SCARE US LOL . WE WAITED PATIENTLY AND EXPLAIN THE SITUATION TO THE POLICE. I am proud of those police officers who handled the situation pretty well and forced them to give us our refund. I WILL STRONGLY ADVICE YOU NOT TO DO BUSINESS WITH THEM AT ALL. A BUSINESS WITH RACIAL PROFILING IS NOT A GOOD BUSINESS. This LOCATION IS FRAUD FRAUD!!! FRAUD!!!. I am going to screenshot this comment because you are deleting Bad comments to manipulate the rate of the review. STOP ASKING US TO DELETE OUR REVIEWS WE ARE ALLOW More

I made an internet appointment just like I have in the past, to schedule my FREE oil change for life for my 2013 Passat. When arriving at the dealership service for drop off, I was told that the dealersh past, to schedule my FREE oil change for life for my 2013 Passat. When arriving at the dealership service for drop off, I was told that the dealership had been bought by a new owner, and they would NO longer honor the FREE oil changes for life. That was part of the purchase agreement when the car was purchased in 2013, and any new owner should honor the obligations of the business they are purchasing: VERY POOR business practices, VERY POOR customer service, actually nonexistent customer service. More

I walked in looking for a new car and the staff worked with me through the process and got me in the car I was looking for thanks with me through the process and got me in the car I was looking for thanks More

Mr. Jerry at Heritage service department is the best. He is always there when I go for a service. He really makes that department great is always there when I go for a service. He really makes that department great More

Mr. Jerry was very professional and accurate. He is also very humble and honest. Always ready to give the extra step. I appreciate how he explains in detail how the process of however or whatever service I very humble and honest. Always ready to give the extra step. I appreciate how he explains in detail how the process of however or whatever service I am getting. I have known him since I purchased my first Vw in 2016, unfortunately he is the only team associate I recognize over the years. He keeps the Das Auto Logo going!! More

Great service, excellent communication, and very friendly. Everyone always willing to stop and talk about anything and everything. Answer any questions you may have about your service. friendly. Everyone always willing to stop and talk about anything and everything. Answer any questions you may have about your service. More