Herlong Ford

Shelby is an amazing salesperson! She made sure that we were very comfortable while waiting on the paperwork to be done. She was very professional. She made sure that we were very comfortable while waiting on the paperwork to be done. She was very professional. More

I usually don’t leave reviews but the way I was treated after spending 43k on a used truck is ridiculous, I bought a truck in July with a warranty they talked me into buying (2k) to give me a little bit of after spending 43k on a used truck is ridiculous, I bought a truck in July with a warranty they talked me into buying (2k) to give me a little bit of sake if anything happen to it. Well here we are couple months and a light keeps popping up on my dash. They told me to bring it in and they would fix it. They diagnosed the issue fixed the issue, next day came back on. So I brought it back and they said they ordered the wrong part be another day, so I bring it back once again they said they fixed it and the next day the same thing keeps happening , after speaking to a service advisor and visiting the shop 30 min away multiple times, they tell me to bring it back. They keep my truck for 3 days and now the service adviser Jeff says it’s something that’s not covered under the warranty and they want $1,700. This place is a scam and I’ll never refer anybody to this “ Family oriented business “ Id rather buy a car from an auction than here ever again. Not to mention they said I wouldn’t receive my truck back until it’s fixed now it’s not covered under my warranty. More

9 minutes ago NEW I purchased a F350 truck from them and my sales rep told me it was a great truck. I live in Florida, so I was not able to test drive it and took her word when it got here. It had quite and my sales rep told me it was a great truck. I live in Florida, so I was not able to test drive it and took her word when it got here. It had quite a few issues hard shifting transmission major oil leak and had to replace rotors battery . I don’t think they test their used trucks before they sell them because all the issues with it I called my rep and told her all the issues and it was at a transmission shop but haven’t heard back if I would’ve been there and drove that truck I would have never bought it and I don’t usually leave reviews but it don’t look like they are going to make things right More

Awesome experience and great customer service! Buy from Herlong Ford on your next vehicle purchase. Buy from Herlong Ford on your next vehicle purchase. More

Most dishonest dealership I've ever had the displeasure of doing business with. I traded in a good used truck for a newer used truck. These folks presented it as a vehicle in great shape and everything run of doing business with. I traded in a good used truck for a newer used truck. These folks presented it as a vehicle in great shape and everything running, but before I had it 12 hours three issues arose. I contacted the salesman and the dealership could care less as long as they didn't have to pay for the repairs. Stay as far away from these folks as you can. More

Second purchase in a month. Two milestones--went all EV-and both from same dealer largely as a result of Kim and Wes Two milestones--went all EV-and both from same dealer largely as a result of Kim and Wes More

Awesome local dealership, with amazing staff! Highly recommend. Shelby was our sales agent and was very professional. Deal was over and we were out the door HAPPY. Highly recommend. Shelby was our sales agent and was very professional. Deal was over and we were out the door HAPPY. More

Short drive to experience excellent service. No additional dealer markup. No documentation fees. No games. Full transparency and in writing (offers) on a form vice legal note pad. Car price rea No additional dealer markup. No documentation fees. No games. Full transparency and in writing (offers) on a form vice legal note pad. Car price reached first then trade on. Super experience. Kim Herring and Wes Herlong were outstanding. More

Drove 45 miles to look at a used truck. The truck was in excellent condition. I was paying in cash. I was, of course, offered and extended warranty but, unlike most dealers, when I said I d The truck was in excellent condition. I was paying in cash. I was, of course, offered and extended warranty but, unlike most dealers, when I said I didn't want it, they didn't push it. They had the KBB profile on the truck available. The process was very smooth and they were all very friendly and not pushy. The process was very smooth and I believe I got a good deal while they made a reasonable profit. I would shop there again if I need another used or new vehicle. More

Wes made this easy and quick. I didn’t even have to go to the dealership. Always get great service from Herlong Ford! I didn’t even have to go to the dealership. Always get great service from Herlong Ford! More