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Herrin Gear Autoplex

1.6

5 Lifetime Reviews

1685 High Street, Jackson, Mississippi 39205 Directions
Sales: (601) 354-4099

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5 Reviews of Herrin Gear Autoplex

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January 25, 2018

"Service Department is a JOKE!!!!!!!"

- MarilynMonroe

I took my car to Service King to have the bumper replaced after a tire from a blowout hit it. They fixed it but I had to take it back and they had to take it to Herrin Gear Infiniti. I have no idea how many parts that I was told they had put it on and didn't work which lead to something else going wrong. I was finally told I could pick my car up....I went to get it and OMG paint was missing, there was a dent on the side, where the bumper was supposed to meet the other part of the car wasn't even close not to mention it did not even line up..I could see walking up to the car that there was oil all over it. When I opened the door there was oil on the seats the roof and floor mats and something had obviously been spilled on the console and they were giving my car back to me in this shape!!!!! I took pictures and refused to take the car until all was fixed. I was told it would be the next week since they had to redo everything and now repaint hood and bumper and clean the inside that was oil everywhere. Over 2 weeks later I decide to stop by and find out the status on my car since no one would call me or my insurance rep back.Of course no one knew anything and my service advisor was at lunch so I waited and she never came back while I was there. I finally get another call saying my car was ready..i went to pick it up and the service advisor sd the reason it took so w long was because they had messed the paint up BUT they were going to let me take it like that until the service advisor sent it back to be repainted then I opened the door and the inside was still the same oil everywhere so AGAIN I left it to be fixed. $ to 5 days I get a call saying it was ready again...went to pick it up and everything seemed ok until I tried to use the call/radio option on the steering wheel to find out NOTHING ON IT WORKED!!!!!!!!!!!!!!!!!!!! I GO GET THE SERVICE ADVISOR AND SHE SD SHE WOULD TAKE IT BACK and see what was wrong. She came back and sd it would take 20 minutes but when she got back there it worked and the service guy was sending it back to me. Now the guy was not even going to check it out until she was bringing it back to me and it stopped working again. They "fixed it" the next day it quit working. I called to bring it back in due to the same problem. it works one day it doesn't the next...I am at the point that when they finally get it back will they really look at it or just say that they have. This has been going on since before Christmas( at the Herrin Gear Complex) and it is Jan 25,2018 and I am scheduled to take IT BACK TO HERRIN GEAR THIS FRIDAY!!!!!!!!!!!! The car is a 2015 Infiniti Q50 with 12,000 miles. Herrin Gear has not offered me a deal on another car or anything. I would think a dealership as big as Herrin Gear would do something to keep the customer happy and coming back. Nothing !!! Disgusted is an understatement!

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Recommend Dealer
No
Employees Worked With
Tristen
August 20, 2016

"Great service led to another great purchase "

- andreaplusrob

My wife's stellar experience at Herrin-Gear Infiniti Service left her adamant that we return when it became time to purchase another vehicle. That day came today, and after a lot of research, we got a great deal, and were treated more than fairly. Everyone we dealt with had great customer service skills, from Keith, our salesman to Alan, the pre-owned sales manager who gave us a great trade-in value, and Tim, who assisted us with all the paperwork. In and out in about an hour! And we'll be back when it's time to purchase the next vehicle.

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Recommend Dealer
Yes
Employees Worked With
Keith, Alan, Tim
May 05, 2015

"Deceitful dealership - buyer beware"

- saguaro

If there is anything wrong with a used car, they will NOT disclose it to the seller. If you do not discover any issues prior to purchase, they will NOT fix them after purchase even if they are discovered immediately after delivery. Do not think that a CARFAX or any other info they provide is correct. They will not disclose damage to a vehicle, they will not report any damage they find, they will cover it up cosmetically. Do not buy from a used car from them without a thorough third party independent inspection from a mechanic or dealership you trust. If you can not make a pre-delivery inspection, do not buy from them. They will lie about the condition of a vehicle if they think they can get away with it. If you are a local buyer, you are better off driving to Brandon, MS than dealing with these people. If you are from out of state, you are better off shooting yourself in the foot. BUYER BEWARE - THESE GUYS ARE COMPLETELY DECEITFUL.

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Recommend Dealer
No
Employees Worked With
Jonathan Sparger
December 14, 2011

"Before I get to the review, I want to make one point very..."

- nGoldenm

Before I get to the review, I want to make one point very clear. I would advise anyone searching for a vehicle to avoid these cunningly deceitful people at all costs. However, if you must consider buying anything from them, be very cautious and make sure to get absolutely EVERYTHING that is promised to you in writing PRIOR to signing ANYTHING. Prior to signing all of the paperwork for the vehicle, I noticed while inspecting it that it was missing a pretty major piece of equipment (rear seats). I asked if they had the seats. They stated that the vehicle was just traded in, and that the previous owner was going to drop them off soon. I restated my question asking if the seats would come with the vehicle. I was told yes. I also noticed that the power folding mirrors did not work. "They were working the other day because I used them. It's probably just a fuse that's blown. I'll make sure that gets fixed for you." So, we agreed on a price (assuming these items would be fixed) and proceeded to get the paperwork started. After being offered a ridiculously low price for my trade in (less than half of the blue book value if I sold it myself), I proceeded to purchase the vehicle without trading. Once all of the paperwork had been signed and the keys handed over (making the vehicle mine), the assistant manager says, "Oh, for the price you paid, if the guy doesn't bring the seats back, we can't replace them." The salesman then said, "Don't worry, we'll get the seats for you." Then foolishly (and I know that this is my fault), I trusted his word that they would come through for me and signed the paper saying they didn't owe anything else on the deal assuming that it was part of an agreement they had with previous owner to get the seats. They also stated they would get me the second set of keys when I picked seats up. Fast forward a week when I still hadn't heard anything from them regarding the seats, I proceeded to call the office and asked to speak with salesman. I was told he wasn't available at the moment, and that he was going to call me back. Another day goes by, so I call again. Again, I'm given the same story. So, I called his cell phone. He told me that he would check on the seats. After many more calls and discussions over the course of a week without a definitive answer, he stopped answering my calls and ignored my texts and voicemails. Finally, I get a text message back after 5 days (and much badgering by me) saying "We can't get the seats." I now know that the mirrors that are on the vehicle had been swapped out with non-power folding models (never would have worked) at some time. The previous owner of the vehicle never even agreed to give them the seats in the trade. And they didn't even have the second set of keys because the previous owner still had them. I know all of this because I just left the previous owners house after having to purchase the seats from him to get the rest of the vehicle that I bought from Herrin Gear. So the deal I got (being book value), turned out to be worse since I didn't even get the rear seats. Now, I realize that technically they don't owe me anything since I signed the paper saying they didn't owe me anything (after I had signed all the papers to purchase the vehicle), but this is just deplorable behavior from any kind of business. After being misled, deceived with slight of word, and flat out lied to, I cannot recommend this dealership to anyone. Matter of fact, I would HIGHLY recommend staying as far away from this dealership as possible. Please learn from my mistake, and do not give these deceitful people any of your hard earned money.

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Recommend Dealer
No
Employees Worked With
Regular Sales Consultant and Assistant Manager
February 13, 2011

"DO NOT GO HERE! VERY BAD SERVICE! VERY RUDE WORKERS,..."

- displeased2011

DO NOT GO HERE! VERY BAD SERVICE! VERY RUDE WORKERS, ESPECIALLY THEIR ASSISTANT SALES MANAGER. HE IS A PRICK!!!!!!!!!! FOR A CAR THAT HAD MANY COSMETIC DEFECTS, SEMI-HIGH MILES, AND AN ACCIDENT ON THE CARFAX THEY WANTED AN OUTRAGEOUS PRICE!! STAY AWAY FROM THIS DEALERSHIP, THEY ARE ONLY TRYING TO SCREW PEOPLE OUT OF MONEY AND THEY ARE NOT EVEN WILLING TO WORK WITH YOU. I WENT THEIR TWICE AND THE FIRST TIME THEY NEVER EVEN APPROACHED ME, THE SECOND TIME THEY GAVE ME THE ASSISTANT SALES MANAGER WHO DID NOT EVEN TRY TO INTRODUCE HIMSELF OR SELL THE VEHICLE. I WILL NEVER GO BACK THERE! BUYER BEWARE!!!!!!!!!!!!!!!!!!

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Recommend Dealer
No
Employees Worked With
Assistant Sales Manager
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