Herrin-Gear INFINITI

We have many years of doing business with Herrin Gear Infin Yates has purchased probably 20 infinity's from Herrin Gear and Shanehan Westfall has always bent over backwards to see that we got exactly what we wa Yates has purchased probably 20 infinity's from Herrin Gear and Shanehan Westfall has always bent over backwards to see that we got exactly what we wanted. More

Responsive Excellent Service Always addresses the issues with my vehicle promptly and with care. I have never had to return for any reason. Repairs are always complete. Thank y Always addresses the issues with my vehicle promptly and with care. I have never had to return for any reason. Repairs are always complete. Thank you for your service. More

Very good Wait time was just as I had been told. Would like to be provided a print out of work that was done. Very pleased with service Wait time was just as I had been told. Would like to be provided a print out of work that was done. Very pleased with service More

Service Department is a JOKE!!!!!!! I took my car to Service King to have the bumper replaced after a tire from a blowout hit it. They fixed it but I had to take it back and they had to I took my car to Service King to have the bumper replaced after a tire from a blowout hit it. They fixed it but I had to take it back and they had to take it to Herrin Gear Infiniti. I have no idea how many parts that I was told they had put it on and didn't work which lead to something else going wrong. I was finally told I could pick my car up....I went to get it and OMG paint was missing, there was a dent on the side, where the bumper was supposed to meet the other part of the car wasn't even close not to mention it did not even line up..I could see walking up to the car that there was oil all over it. When I opened the door there was oil on the seats the roof and floor mats and something had obviously been spilled on the console and they were giving my car back to me in this shape!!!!! I took pictures and refused to take the car until all was fixed. I was told it would be the next week since they had to redo everything and now repaint hood and bumper and clean the inside that was oil everywhere. Over 2 weeks later I decide to stop by and find out the status on my car since no one would call me or my insurance rep back.Of course no one knew anything and my service advisor was at lunch so I waited and she never came back while I was there. I finally get another call saying my car was ready..i went to pick it up and the service advisor sd the reason it took so w long was because they had messed the paint up BUT they were going to let me take it like that until the service advisor sent it back to be repainted then I opened the door and the inside was still the same oil everywhere so AGAIN I left it to be fixed. $ to 5 days I get a call saying it was ready again...went to pick it up and everything seemed ok until I tried to use the call/radio option on the steering wheel to find out NOTHING ON IT WORKED!!!!!!!!!!!!!!!!!!!! I GO GET THE SERVICE ADVISOR AND SHE SD SHE WOULD TAKE IT BACK and see what was wrong. She came back and sd it would take 20 minutes but when she got back there it worked and the service guy was sending it back to me. Now the guy was not even going to check it out until she was bringing it back to me and it stopped working again. They "fixed it" the next day it quit working. I called to bring it back in due to the same problem. it works one day it doesn't the next...I am at the point that when they finally get it back will they really look at it or just say that they have. This has been going on since before Christmas( at the Herrin Gear Complex) and it is Jan 25,2018 and I am scheduled to take IT BACK TO HERRIN GEAR THIS FRIDAY!!!!!!!!!!!! The car is a 2015 Infiniti Q50 with 12,000 miles. Herrin Gear has not offered me a deal on another car or anything. I would think a dealership as big as Herrin Gear would do something to keep the customer happy and coming back. Nothing !!! Disgusted is an understatement! More

Quality Service The staff was knowledgeable and friendly. They tried to fix/service my vehicle, while considering my time!! They also cleaned up my vehicle. I appr The staff was knowledgeable and friendly. They tried to fix/service my vehicle, while considering my time!! They also cleaned up my vehicle. I appreciate that and will be returning. More

It was great and Samone was excellent with my concerns. Herrin-Gear Infiniti was wonderful about servicing my car and the staff were so accommodating with my concerns and they really listened to me!!!! The Herrin-Gear Infiniti was wonderful about servicing my car and the staff were so accommodating with my concerns and they really listened to me!!!! The car wash could have been a little better (streaks left on my front and side windows) but it was free. More

Excellent Service! Thank you so much for taking care of my Infiniti. I only needed an oil change, but I always appreciate a complete inspection! And I arrived early for Thank you so much for taking care of my Infiniti. I only needed an oil change, but I always appreciate a complete inspection! And I arrived early for my appointment time and was received immediately ! Thanks guys! More

no review no time to review. hate the fact that you can not just give a 5 star rating and not have to take my time to type something in this stupid box. So ther no time to review. hate the fact that you can not just give a 5 star rating and not have to take my time to type something in this stupid box. So there! More

Service Well taken care of helped me make decisions on needs for my vehicle was offered a car when realized the visit would be longmeant a lot to me Well taken care of helped me make decisions on needs for my vehicle was offered a car when realized the visit would be longmeant a lot to me More

Oil change We did not realize that a tire rotation was needed at 5,000 mile oil change. They did it along with the oil change. We were in and out very quickly an We did not realize that a tire rotation was needed at 5,000 mile oil change. They did it along with the oil change. We were in and out very quickly and the service was excellent. More