Hertrich Buick GMC
Seaford, DE
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Always friendly and professional staff, who treat us with the utmost respect. We have purchased 2 vehicles from this dealership since moving to the area 6 years ago. the utmost respect. We have purchased 2 vehicles from this dealership since moving to the area 6 years ago. More
People are very helpful and show courtesy. Took longer than in past for repairs due to parts and payment from warranty company. all in all, everything seems to be working properly. Took longer than in past for repairs due to parts and payment from warranty company. all in all, everything seems to be working properly. More
This is an awful dealership w awful customer service! They sold a car out from under me after promising to hold it until Monday. I had to leave town for an emergency my grandfather was in his last days a They sold a car out from under me after promising to hold it until Monday. I had to leave town for an emergency my grandfather was in his last days and I spoke directly to finance manager and asked several times to clarify that yes they would be holding it for me. He gave me his word. I offered to hold with a deposit they said not necessary. I had sold my car that day so was planning on having a car to pick up Monday morning. I messaged my salesman Monday morning to set up a time to pick up my new car. I was then told it had been sold my they would look for a better one for me and give it to me for the same price. I was never contacted by the manager or my salesman about a replacement which was definitely known they would not be able to find in today’s market. They knew exactly what they were doing ! Awful. Two weeks later I still have no car and had to take an u we to my grandfathers funeral. They never offered me a rental in the meantime or anything! Customer service rating is actually a negative! More
Excellent I have purchased over 15 new automobiles since I have been driving and I have never had a salesman that would call me after the sale to ask if there i I have purchased over 15 new automobiles since I have been driving and I have never had a salesman that would call me after the sale to ask if there is anything they could do. Last August I purchased a new 2015 Buick Enclave. Steve Johnson was my sales agent. I visited him on three occasions before I purchased the vehicle. Every visit he would work with me and always took time to answer any questions. What I like most about Steve, is that he has called me on numerous times after the sale to ascertain if there is anything that he could do. I have never had a sales agent call me after the sale on any of the previous autos I purchased. Steve was professional, knowledgeable, and a joy to work with. More
Wonderful experience Came to Hertrich looking for a SUV. Steve Johnson knew exactly what we needed.and provided us with excellent care. I would highly recommend his servic Came to Hertrich looking for a SUV. Steve Johnson knew exactly what we needed.and provided us with excellent care. I would highly recommend his service. Pat and Robert Jones More
Great experience 5 Stars doesn't justify the job that this dealership does for its customer. The commitment they have shown is truly unparalleled. My sales person, Xav 5 Stars doesn't justify the job that this dealership does for its customer. The commitment they have shown is truly unparalleled. My sales person, Xavier Thomas was excellent, very quick to respond to any questions or concerns, he was very knowledgeable about their inventory and made sure to get me into a car i really wanted. A big thank you to their GM Doug Mummert, Sales manager Paul Osborne and finance manager Frank Stokes for working so hard to get the car that I wanted to that store. I'd recommend anyone to visit this location, their outstanding staff and large array of makes and models is definitely worth the trip! More
Friendly and helpful people I would recommend this to anyone, they help a lot robbie hackney, David, and justin are the ones that I'd send anyone too about getting a new vehicle. I would recommend this to anyone, they help a lot robbie hackney, David, and justin are the ones that I'd send anyone too about getting a new vehicle. They are awesome here. More