Hertrich of New Castle Acura Hyundai

What a great experience! Yes ... buying a car! Professional polite on point accommodating friendly and a true pleasure to have found them! Thank you. Dr. Dennis Dombrowski Yes ... buying a car! Professional polite on point accommodating friendly and a true pleasure to have found them! Thank you. Dr. Dennis Dombrowski Lancaster PA More

Oeut Peou was very helpful, kind, and knowledgeable. She answered all my questions and helped me through the whole process. She was extremely professional and didn’t try to pressure me into anything. I’ She answered all my questions and helped me through the whole process. She was extremely professional and didn’t try to pressure me into anything. I’d definitely buy another car from her again. More

I purchased a vehicle on Thursday from here my representative name was Oeut “OOT” she was the best she was very educational and knowledgeable about the vehicle almost like she built it herself she representative name was Oeut “OOT” she was the best she was very educational and knowledgeable about the vehicle almost like she built it herself she was so nice and pleasant very well spoken she answered all my questions and more even after I left she has continued to be very helpful with helping me get my new vehicle set up my experience with her was great OOT was immaculate!!and gave top tier!! service Acura should be very proud to have a staff like her representing there company thanks again OOT your truly the best!!! More

My car shopping experience was incredible! Luis was knowledgeable and patient with answering all my questions. I will definitely return and ask for Luis.. not on Wednesday😊 knowledgeable and patient with answering all my questions. I will definitely return and ask for Luis.. not on Wednesday😊 More

***RUN, DO NOT STOP, KEEP RUNNING***Knowing that service ***RUN, DO NOT STOP, KEEP RUNNING*** Knowing that service is what sets one dealership apart from its competition, one would think that Nick Floria an ***RUN, DO NOT STOP, KEEP RUNNING*** Knowing that service is what sets one dealership apart from its competition, one would think that Nick Floria and his little Igor, Douglas Bova, would at least try to smile, treat customers cordially, speak respectfully and try not to be rude. But, NOOOOOO! I have purchased two vehicles from this dealership and I will never step foot inside again. These little men are unpolished, uneducated, unkempt and unwilling to be kind. If there were never another car make available, I would ride a bicycle everywhere. If there is a Hertrich family that is involved in this business, you should be ashamed and embarrassed to have these two Neanderthals representing you. More

The Sales Manager Chris Anderson at this Acura dealership is toxic and a virus for this dealership. He has no consideration for customers, customer service, or his sales staff. He is very disrespectful and r is toxic and a virus for this dealership. He has no consideration for customers, customer service, or his sales staff. He is very disrespectful and rude. He is a manager and a boss man only, definitely NOT a Leader. He could care less if a deal is made or not, despite how hard his sales people work for the deal. If at all possible Never deal with or work with this Sales Manger, Chris Anderson. This is not an isolated incident and is a trend heard from other Acura customers from this dealership. More