This is my first car in 16 years, and I was not looking forward to the buying experience. When I entered the dealership, it was early in your workday, and Raymond Brozzetti was just coming in to work. He greeted me immediately, and asked how he could help. There were no speeches, no aggressive sales tactics. I was very impressed by his professional demeanor while he gently guided me, letting me lead at my own pace. He was pleasant and friendly, answering all my questions frankly and clearly. He offered some information that I did need to know, but had not thought to ask. The business office was also straightforward, clear and painless (relatively - lol!).
I bought a 2018 Ford Escape (trading in my 2003 Ford Focus Stationwagon). It only took a few minutes for this new car to fit me like a glove! BTW, thanks to the designers for putting cubbyholes everywhere I need them! The car rides like a dream, and looks and handles great! Answers to any questions I had, are either easy to figure out or right there in the book. I am 67 years old, bought many cars over the years, especially from Norris Ford when I lived in Baltimore, and this is the best car-buying experience I have ever had!
FYI, I had brought a friend with me who had worked at IG Burton Milford as a mechanic for over 30 years, and a die-hard Chevy owner. He was so impressed, with both the service from the dealership and the quality of the car, that he said his next new vehicle (probably a pickup) will be a Ford.