Was looking for a New 2011 Ford Explorer, After quite a bit of research, I went to Bredemann, Highland Park and Golf Mill. At Bredemann, I met a great salesperson who treated me like a knowledgeable customer and gave us a good price. But being one who has to do some shopping around, we next went to Highland Park and met Kristi. She was fairly personable, but still felt like I was being talked down to and when a friend that was with me asked a question. She got flustered and said, "This is my Customer (meaning me) and was pretty rude to him. She also said, "I like you so I am going to take a smaller mark up on this car." C'mon really. She just met me 10 minutes ago. All things said. She still did ok and the newness of the dealership and some perks were enticing. But when all was said and done we went with Brenemann. The dealership is not nearly as flashy and there are not as many perks but the salesperson at Brenemann (Chester) treated me with respect and their dealership gets great reviews for their service department. So a great salesperson out trumps a flashy dealership in this case. If Kristi would have been less car salesperson and a better listener and treated us with a bit more respect she would have had my business since prices quoted at both places were very close. BTW, Stay as far away from Golf Mill Ford as possible. My experience there was HORRIBLE!