City Volkswagen of Highland - Service Center

I will never purchase, go to or deal with City VW in highland ever again. I know they don’t care cause I’m just one customer out of the few hundred thousand but it’s the principle. I had a tire blowout highland ever again. I know they don’t care cause I’m just one customer out of the few hundred thousand but it’s the principle. I had a tire blowout on my car, no biggie I call them to order the tire for me. The tire was around $390 I said ok. They then wanted me to prepay $360. (Mind you I had just purchased this same exact tire from them maybe 6 months prior & DID NOT have to prepay). I asked why when I had just purchased this same tire without prepaying 6 months before. Was there some type of policy change? If I had just purchased this same tire without pre paying 6 months before why wouldn’t I be able do the same this time. It’s not like I can go elsewhere & get the tire for a significantly cheaper price. So eventually I said fine I’ll pre pay. Come to find out they can’t take pre payment over the phone. Never in my life have I heard of or dealt with a “business” that is unable to process payment over the phone. If I can buy a pizza over the phone why can’t I buy a tire from a car dealership? If I’ve already proven that I’m an honest & loyal customer my word should be enough. If you want to make new customers prepay by all means, but as an existing/returning customer who has purchase a brand new car from this dealership & has been to this dealership for service multiple times you’d think I would’ve have developed some sort of “credit” or trust. If you have people who have ordered expensive items & not shown up to purchase it. Then flag their number/acct & make them prepay. Especially if you’re unable to accept pre payment over the phone. Why would I want to drive around with 3 good tires & one donut. I have a brand new 2023 Tiguan, with the purchase of my car I received free oil changes from them. I will not be bringing my car to them for any service. I will drive out of my way, pay out of my pocket & go to the Merrillville VW/Audi dealership who guess what DID NOT MAKE ME PRE PAY FOR THE TIRE. & If they did I’d be willing to bet my bottom dollar they’d accept my hard earned money over the phone. The Merrillville VW/Audi was also able to get the tire delivered 2 days faster, mounted & balanced for cheaper (not by much only $3) then City VW. City VW is a sorry excuse for a dealership who don’t know the meaning of loyalty. I’ll never recommend any family member or friend go there. I wish I could rate them 0 starsd More

He was so nice and kind! Made sure I was comfortable and was taken care of. Made sure I was comfortable and was taken care of. More

Absolutely terrible! I bought this $24k SUV and I have had to bring this vehicle in 3 separate times within the same month. 1) The rear bumper dillo has fallen off an I bought this $24k SUV and I have had to bring this vehicle in 3 separate times within the same month. 1) The rear bumper dillo has fallen off and needed to be replaced. 2) Then, the plastic clips for the sunglass visor broke. They replaced the visor, but forgot to install the plastic trim that attaches with the sunglass visor. The fringe from the fabric started unraveling. They did not complete the job at all. They never double checked their own work to verify everything was 100% satisfactory before returning the vehicle. 3) Then, the mechanics left dirt and grime around the visor and within the fabric. Once they cleaned the driver side area, they completely made a new spot on the passenger side! So they had to bring my vehicle back in to the shop to get cleaned a 3rd time! WITHIN THE SAME HOUR!! Randy, the service manager, tried to make it seem as if "his crew" wouldn't have done a job like that and it probably was the owners wrongdoing. Little did Randy know, I took pictures of the affected areas, prior to bringing my vehicle in. So when Randy tried to pull a fast one on me, and said "the job was complete", I showed him the new dirt and grime "his crew" had made on the passenger side AFTER they cleaned the drive side. That showed me Randy, the SERVICE MANAGER, doesn't even double check "his crew" or the work they're performing. Poor management material to allow "your crew" to finish a job, have the Service Manager return the vehicle back to the owner, and tell the vehicle owner "the job is complete." Randy is not about customer service. He's about numbers! How many cars can he get and get out during his shift to meet his quota. That's his game. More

Excellent sales service. Wish tire rotation was included with oil change.Look into that. Thanks Wish tire rotation was included with oil change.Look into that. Thanks More

My 2023 Taos that I’ve had for 4 months randomly stopped working .I took It into service A very rude Worker named Justin barely helped me resolve the issue when I asked for a loaner I was told it wasn’t any working .I took It into service A very rude Worker named Justin barely helped me resolve the issue when I asked for a loaner I was told it wasn’t any for me. When I called him for updates he told me that I was calling too much (only my 2nd time reaching out) and it was other people who needed help. When I asked for a manager he told me he was the one in charge and he wasn’t. He lied and said my car was being serviced and it hadn’t been touched at all. I then spoke with “the service manager” who told me they hadn’t touched the car at all and he didn’t know why Justin lied. The next day I went to the dealership to talk face to face and Justin had called off A nice man name Chris took over and helped me he gave me an update about what was going on and he was able to put me in a loaner without an issue. This was my first time having any kinda of issues and I hate that I had such a terrible experience getting serviced. If I could give 0 stars I would More

The service was quick and easy. No issues. I would recommend them if you needed service. No issues. I would recommend them if you needed service. More