Hiley Volkswagen of Arlington - Service Center

I had a terrible experience today at Hiley Volkswagen of Arlington, TX. I brought my car for service. It was a very simple service: Oil change and tire rotation. After almost three hours and no updates, I Arlington, TX. I brought my car for service. It was a very simple service: Oil change and tire rotation. After almost three hours and no updates, I went to inquire. The staff member first looked everywhere until he found my paperwork, headed to the garage, after which he came back to tell me that they had not started in my vehicle, and if I wanted to reschedule. Very disappointed, I decided to take my car. Terrible, terrible customer service experience! More

Always quick and responds in a timely manner when updates are needed, always a pleasure working with Mo are needed, always a pleasure working with Mo More

Mo has been my go-to service manager on my pre-owned Tiguan. I feel like he puts his customer's best interests first. He's highly knowledgeable, and I've appreciated his honest and thorough explanation Tiguan. I feel like he puts his customer's best interests first. He's highly knowledgeable, and I've appreciated his honest and thorough explanation for all maintenance and service recommendations. More

I had an urgent situation with my daughters Jetta, and I got in touch with Richard and also spoke with Mo, I live in East Texas and my daughter lives in Dallas. It was a sticky situation. They got her car got in touch with Richard and also spoke with Mo, I live in East Texas and my daughter lives in Dallas. It was a sticky situation. They got her car in and They got everything completed as it should be and they were able to explain the situation completely and they were extremely transparent! They were very kind and very upfront about everything going on, when it came time to get her car ( it got ready faster than we anticipated, ) I can’t express, my gratitude to Richard and Mo for their kindness in the situation when you're a mom and you live far away from your kid it’s very difficult and scary sometimes, also as women we can tend to be taken advantage of when it comes to vehicles, they made me really feel at ease of her car would be handled and they were very detailed on what to expect…I DO suggest Hiley Volkswagen of Arlington service department, Richard and Mo are top notch guys!! More

Mo and his team took on a difficult project that our family mechanic could not repair. They were great to work with! family mechanic could not repair. They were great to work with! More

I have always been assisted almost immediately and technicians have always been friendly!!!!! I would definitely encourage anyone to go there for repairs. technicians have always been friendly!!!!! I would definitely encourage anyone to go there for repairs. More

This dealership went above and beyond to help me at the service department! I drove into Arlington on a Saturday afternoon from from out of town with car problems that would not let my car start after t service department! I drove into Arlington on a Saturday afternoon from from out of town with car problems that would not let my car start after turned off. I was traveling with three children and my pet. I explained that I was planning on being in town for one day, but I could stay until Monday if repairs and parts took that long. They understood my predicament and worked hard to alleviate my problems as soon as possible even though they were very busy and it was late in the day on a weekend. I waited only TWO hours before receiving a call notifying me that my car was fixed and ready for pickup. I was astonished considering the situation and how busy the dealership was upon arrival. They went above and beyond and seemed to actually care about and understand my situation. Everyone was extremely friendly, considerate, and sympathetic. From my initial experience with Kelly to the finalization of service handled by Mo Qaddura, I was elated by the customer service and genuine concern pertaining to my situation. This dealership saved my weekend and made the seemingly impossible possible. I can say the Customer Service and the Service Department (Mark) are kind, compassionate people who do their jobs well and strive to make the customer happy and valued. 100% Recommend this dealership's Service Department. More

Wonderful dealership, the staff has always been great. Moe has always went over and beyond. Moe has always went over and beyond. More

The dealership is clean the service coordinator was very professionally trained very attentive to our vehicle and took great care with our service professionally trained very attentive to our vehicle and took great care with our service More

I can’t say enough good things about this team. Kelly, Mo, and Frank, went WAY beyond the call of duty to take the best care of us. They worked ‘round the clock to get our car repaired and get us b Kelly, Mo, and Frank, went WAY beyond the call of duty to take the best care of us. They worked ‘round the clock to get our car repaired and get us back on the road while juggling an impossibly busy schedule. And they NEVER complained! They were professional, courteous, and knowledgeable and their work was exemplary. Thank you, gentlemen! More