Monumental Ford

Purchased a used car on July 15th from Hodges - a note on our sales agreement was that the blind spot monitor was to be replaced at no charge as they had ordered the part in May, but it was on backorder. Cal our sales agreement was that the blind spot monitor was to be replaced at no charge as they had ordered the part in May, but it was on backorder. Called in September to inquire about the part and Dawn advised she knew nothing about it and provided her the VIN#. Have called 6 other times, and noone seemed to know about the missing part. Left 2 messages and never received a return call. Called AGAIN when I spoke with Dawn and mentioned I may need to engage a lawyer, she advised me to call my salesperson Ashley Sheldon. I texted her and explanded the situation. Low and behold they found the part with MY NAME on it and phone number. However, since the dealership has sold, I would now have to pay for the part and the labor to install it even though it was part of our sales agreement and I have been trying for months to get a status on the part. She then says they called and talked to someone who "knew" me. I explained that my number is a cell number and I am the only one who answers it. I have no calls from this dealership on my Verizon bill, and re-iterated that I never received a call from them. I have all of this exchange via text message. Filed a complaint with the BBB and guess what, they didn’t respond to the complaint, therefore you have my review! More

Great experience my sales person was Michael and would have to say he went above and beyond what I would expect from a car salesman. I was told after talking with him they didn't have the the car I was l have to say he went above and beyond what I would expect from a car salesman. I was told after talking with him they didn't have the the car I was looking for rather than trying to sell me on a car they had he went out of his way to find the exact car I was wanting, brought it into the dealership the next day and we completed our transaction. Extremely happy with Michael his courteous and personal attention to myself and my wife is just not expected in today's environment. I would highly recommend Hodges Ford and especially recommend Michael as a sales person. I have only had my car for 3 days now so I cant speak to there service but if it is good as there sales and finance staff I'm sure it will be great. More

This dealership does not service all Ford RVs. This is false advertising. I was less than happy with my experience. Kathleen Kottke, Service Advisor was extremely professional. The problem was This is false advertising. I was less than happy with my experience. Kathleen Kottke, Service Advisor was extremely professional. The problem was with management. Management was less than effective in communicating with us as customers about repairs for our RV or their willingness to do the repair. More

Great experience all the way around. Staff is professional, courteous and friendly. Delivered my truck to our home and signed remotely. Could not have been easier!! Staff is professional, courteous and friendly. Delivered my truck to our home and signed remotely. Could not have been easier!! More

I was quoted $5000 to replace my motor in my Edge. Got a called later saying that it was going to be $7100 and some change. What???? That 2100+ over what was quoted. I told them no. Went to get my car Got a called later saying that it was going to be $7100 and some change. What???? That 2100+ over what was quoted. I told them no. Went to get my car after I asked had the work been started and was told no. Drove there only to have quite changed again $6500 and some change. Said NO. I am here to get it. Then was told I couldn’t have it today due to the oil was drained and would have to return tomorrow. So not only is my car not going to fixed but I have to make a third trip just to get it back!! Horrible service!! More

I was more than happy with my experience at Hodges. The sales staff and management went over and beyond to find solutions and options in purchasing my new vehicle. I was impressed with their timely commun sales staff and management went over and beyond to find solutions and options in purchasing my new vehicle. I was impressed with their timely communication, service, and attention to satisfying my requests in finding and purchasing a vehicle. I would highly recommend stopping into any Hodges dealership when looking to purchase a new vehicle. Thank you, Hodges Ford. V. Baker More

Very helpful and friendly with fair prices and eager to do business. They take pride in their vehicles. do business. They take pride in their vehicles. More

I would give them a zero if possible. Sorry I didn't review the dealership with the same diligence I reviewed the vehicle. Was so happy with the experience--at first. And since we already had a Ford d review the dealership with the same diligence I reviewed the vehicle. Was so happy with the experience--at first. And since we already had a Ford diesel, we were happy to find a "good dealership" for future service. Wrong! Purchased the used truck on 8/2/21, so pleased with it. $25,000. Ordered running boards and installed them on 8/7 so I could start using it for work on Monday. Drove great that morning and the transmission went out that afternoon. I had only put 55 miles on it! Won't return phone calls. They had to know the transmission had issues. Yes we bought 'as is', but this is ridiculous. Was hoping the dealership would at least help diagnose the problem so we would know where to go from here. The salesman won't call back, the general manager won't call back, the owner won't call back... BE WARNED! These guys are not reliable and do not have any sort of customer service after the sale. So very discouraging. 8/12/21 I am relieved and pleased to report that since posting a negative review yesterday, we had contact from the General Manager. We have taken the truck in for diagnostics. The shop manager, Joe, actually knew what the problem is without having to drive the truck or put it on the computer. He is going to call us when he finds out if and when the parts will be available. Will update the review further with disposition. I have to say that the service dept was very friendly and professional, and I am greatly encouraged. Will post with resolution and hopefully higher ratings. More

DO NOT buy a Certified Pre-Owned vehicle from this dealership. They don’t actually do what is required by Ford Motor Company for the certification process, and also do not care about anything after t dealership. They don’t actually do what is required by Ford Motor Company for the certification process, and also do not care about anything after the sale! I will remain a Ford customer, just not of Hodges Ford. More