Hoffman Lexus

Great service, friendly personnel, nice facility. Recommend buying and servicing your Lexus at Hoffman Lexus, East Hartford, CT. Recommend buying and servicing your Lexus at Hoffman Lexus, East Hartford, CT. More

If I could give negative 5 stars that would be the score. In mid-November, I went to purchase a car but they were sold. Since my 2008 ES350 car with 123,000 miles' heat on the passenger side didn't work, I w In mid-November, I went to purchase a car but they were sold. Since my 2008 ES350 car with 123,000 miles' heat on the passenger side didn't work, I wanted to get it fix before winter. Dan S. in the service department said my car needed repairs and I gave my trust for $5000 plus repairs but in the end the heat still did not work. Now addressing the heating issue, Dan S guaranteed if I spent $1400 more, it would be fix. Of course, he denied this. I agreed because I wanted to get through the winter with heat. When I picked up the car, there was O miles of gas posted on the display and still no heat on the passenger side. I was so angry I did not respond; However, Dan S. called me and ask why I only gave them three stars. Dan requested that if I change my rating, he will give me a loaner car and once again he guaranteed the heating issue would be fixed for free of which again, he denied. After little or poor communication for a month, he said that all the mechanics tried to fix it to no avail and imagine it would cost Hoffman $2200 more to take the next step. So, get this now, it was going to cost Hoffman enterprise $2200 to be fixed but it is OK to take my $1400 and not be fixed. Because he wasn't honest, and it was one of those he said, she said things, I said I was not going to agree. Dan S. accused me of being rude and as I left was yelling at me about the prospect of getting a bad Google Review. This makes me suspect of all positive reviews regarding Hoffman Enterprise. Well to date, my heat is not working properly on either side! Thanks for rendering the car useless in the winter. Regards, Susan C. More

Everyone involved was very helpful and professional. Monica was very upfront about the cost of the trickle charger and the technician placed it just where I wanted it. Monica was very upfront about the cost of the trickle charger and the technician placed it just where I wanted it. More

Hoffman Lexus has been a part of my life for 10 years. One word rewarding! One word rewarding! More

Roy Angus’ service was subpar at best. He did not seem to want to help or communicate effectively. Not the service you’d expect from Lexus service. He did not seem to want to help or communicate effectively. Not the service you’d expect from Lexus service. More

When I arrived at Hoffman Lexus for service Sarah Gagnon, service advisor noted that my reservation had not been communicated. She was extremely patient and accommodating and scheduled my car in for Gagnon, service advisor noted that my reservation had not been communicated. She was extremely patient and accommodating and scheduled my car in for service. Sarah listened to my concerns and clearly outlined these to the service technician. I found Sarah to be highly professional and Hoffman Lexus to provide excellent service. I certainly would recommend them. More

The service I had with the sales lady was exceptional, good customer service , my waiting period for oil change was a bit long good customer service , my waiting period for oil change was a bit long More

Mike Fitzgerald if I don’t talk to Mike I would of walk away from this car I am going to buy now Mikes a real car guy hard find these days everyone was very friendly and helpful away from this car I am going to buy now Mikes a real car guy hard find these days everyone was very friendly and helpful More

Roy Angus took very good care of me and my car and kept me up on things. me up on things. More

Courteous,Considerate Friendly Thoughtful Kind Knowledgeable EXPLAIN CLEARLY SO YOU COULD UNDERSTAND! Punctuate and Precise Knowledgeable EXPLAIN CLEARLY SO YOU COULD UNDERSTAND! Punctuate and Precise More