Loyalty Chevrolet Cadillac

Mallory and the service team were amazing! My issue couldn’t get fixed right away because of parts back ordered etc. I never had to call to check status because Mallory kept me informed throug My issue couldn’t get fixed right away because of parts back ordered etc. I never had to call to check status because Mallory kept me informed throughout the process until the part arrived and the issue was rectified. Always professional and with a huge smile! 5 star service and highly recommended! More

Staff were kind and very helpful! Would highly recommend this dealership! They even stayed a little past closing to make sure I was able to drive away with a vehicle. Would highly recommend this dealership! They even stayed a little past closing to make sure I was able to drive away with a vehicle. More

Nikki Harmon kept us informed about the progress with the Explorer. The repair guys did a great job. Explorer. The repair guys did a great job. More

Probably the friendliest folks I’ve met at a dealership. Kirk T. Could not have been any nicer, but more importantly, he understood the problem with my car. It’s a little further to drive to loyal Chevrolet Kirk T. Could not have been any nicer, but more importantly, he understood the problem with my car. It’s a little further to drive to loyal Chevrolet in Cadillac, but the service and sales folks make it worth the drive. More

Kirk Tijarian, our representative, was very helpful and knowledgeable. He provided us with a time table for completion and delivered knowledgeable. He provided us with a time table for completion and delivered More

Mallory Bishop is the best service person ever! She is attentive and always makes sure we are satisfied. She is attentive and always makes sure we are satisfied. More

Jason Colley was extraordinary to work with! He's a no pressure saleman with tons of knowledge about the cars they carry. He was expedient with the test drive process as well as the purchasing He's a no pressure saleman with tons of knowledge about the cars they carry. He was expedient with the test drive process as well as the purchasing process. Megan, in the finance department, was also very efficient and knowledgeable. She made the signing and loan process easy peasy! Although I did not care for some of the "dealer add-ons", I understand that margins are tight and they've had to be creative with ways to increase their profit. None of that was the fault of Jason or Megan who both handled my objections with grace and professionalism. The streamlined approach to selling cars at Loyalty is exemplary as compared to other (unnamed) dealers I visited and considered in the Virginia Beach/Norfolk area. The 50 minute drive to Williamsburg was well worth it and I highly recommend Loyalty! Thank you for a wonderful experience and I love my new (used) car!! More

Nikki Harmon is my service writer and after owning cars for almost fifty years I can say without any doubt I've never had better. The entire service department is first rate but Nikki's customer service pu for almost fifty years I can say without any doubt I've never had better. The entire service department is first rate but Nikki's customer service puts them in a class of their own. More

Your dealership always provide outstanding service and expert care. Customers usually expect such service at a Cadillac dealership. I commute a considerable distance as a result. expert care. Customers usually expect such service at a Cadillac dealership. I commute a considerable distance as a result. More

The staff is always professional in how they handle both me in person and the care they give to my vehicle. Thank you Kirk Tajirian. me in person and the care they give to my vehicle. Thank you Kirk Tajirian. More