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Hollywood Kia

Hollywood, FL

Overview
Employees
Reviews
Vehicles
4.5
5,009 Reviews
Hollywood Kia is South Florida's #1 Volume Kia Dealership. 3yrs maintenance included & NO DEALER FEE
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6011 Pembroke Rd

Hollywood, FL

33023

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Showing 5,009 reviews

April 11, 2024

Good communication helpful clean waiting area always welcoming great hot chocolate this is too many words to ask for More

by JOSSIESSIE
Recommend Dealer
Yes
Employees Worked With
Kermitt Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micheal Troedel
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Apr 11, 2024 -

Hollywood Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hollywood Kia to be a positive one. Please don't hesitate to reach out if you need anything else. wecare@hollywoodkia.com

Helpful
April 11, 2024

Very attentive always ready to help waiting clean area. Micheal Troedel in the Service is always very helpful. More

by JOSSIESSIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kermitt Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micheal Troedel
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Apr 11, 2024 -

Hollywood Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Micheal and our team, and we look forward to working with you again. wecare@hollywoodkia.com

Helpful
April 11, 2024

Chris, my service advisor is always very helpful and attentive to my concerns. I haven’t had any issues so far. More

by LORNAMARCHENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Hollywood Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chris met your expectations. Thank you for choosing Hollywood Kia, Lorna, we look forward to having you as a valued customer for many years to come! wecare@hollywoodkia.com

Helpful
April 10, 2024

Unfortunately, they don’t care about customers. Still waiting for my car recall to be fixed - they ordered a fuse in February and still no progress or ETA. More

by Alex
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Apr 13, 2024 -

Hollywood Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear this, Alex. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. wecare@hollywoodkia.com

Helpful
April 10, 2024

Every interaction I've had with the service department has been professional, courteous, and exceeded my expectations. Fernando, the service manager is very organized and has a great staff of team members More

by RNVSANFORD
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fernando
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Apr 10, 2024 -

Hollywood Kia responded

Thank you for choosing Hollywood Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! wecare@hollywoodkia.com

Helpful
April 10, 2024

kia hollywood great attention from advisor car and punctuality when appointment each time in the dealer More

by LILIBALL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
michael
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Apr 10, 2024 -

Hollywood Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hollywood Kia to be a positive one. Please don't hesitate to reach out if you need anything else. wecare@hollywoodkia.com

Helpful
April 09, 2024

I receive excellent service The dealership is clean and the employees are dry friendly The dealership is clean and the employees are very friendly and courteous. More

by DRETO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tevin Carter
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Apr 09, 2024 -

Hollywood Kia responded

Thanks for sharing about your experience with Hollywood Kia. Tevin and our team appreciate your business and hope to see you again soon! wecare@hollywoodkia.com

Helpful
April 09, 2024

Muchas promesas no cumplidas por los vendedores, te of recent toda para vender el carrots, y despues q comoran se olvidan de todo lo prometido y concersado More

by GALINDO04181955
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Valera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto
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Apr 13, 2024 -

Hollywood Kia responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. wecare@hollywoodkia.com

Helpful
April 07, 2024

The Telluride I purchased is rated at 20 mpg (mixed city/highway) the computer shows that the car is only getting 12.8 mpg. Kia has paid out settlement after settlement for false fuel efficiency and d More

by JB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andrew Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Alfonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roylan Valenzuela
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Hollywood Kia responded

We're sorry to hear about your experience and would love to discuss it with you and see if there is something we can do to turn it around for you. Please feel free to contact us directly or let us know the best way to reach you, and we will reach out. wecare@hollywoodkia.com

Apr 10, 2024 -

JB responded

Hi, I realize that your dealership did not establish the fuel efficiency ratings. Kia has paid out several settlements for the biggest class action suits in this industry and with my experience I realize it’s still happening. I feel bad that such good people, sales & finance, are associated with a company that is always trying to bend the rules. If I had known the fuel efficiency would be this poor I wouldn’t have gotten the car. Potential buyers should know how bad the mpg is.

Helpful
April 07, 2024

They never called me to tell me the car was done I had to pick it up after hours because I called to check up on it after not hearing back. More

by yisel
Recommend Dealer
Yes
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Apr 07, 2024 -

Hollywood Kia responded

Thank you for feedback for our service department. We apologize for the lack of communication. We will share your comments with the team. Please don't hesitate to let us know if we can be of further assistance. wecare@hollywoodkia.com

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