My salesperson, Lee Ann, was very personable and informative. Took time to show and explain differences between different models. Lee Ann made us feel comfortable and didn't make us feel as though she was rushing us through the process. Greg, the Finance Consultant, was also personable, knowledgeable, and took his time with us. Both Lee Ann and Greg made this a very Pleasurable Buying Experience. This was definitely not the "norm" for purchasing a car.