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Holman Ford - Mt. Laurel

1.0

4 Lifetime Reviews

1301 Rt. 73, Mt. Laurel, New Jersey 08054 Directions
Sales: (888) 226-9143

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4 Reviews of Holman Ford - Mt. Laurel

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January 19, 2017

"The $1100 loose gas cap (Plus rental fees)"

- Lucia Chambers

Never EVER bring your car to Holman Ford. I bought my mustang there and when the engine light went on, I brought the car back and asked for help. After a few days (with me in a rental car) they told me my car needed a $250 special environmental filter that is only made in California, and which goes into the fuel system. Five days after THAT they told me they had trouble getting that part but my car also needed an additional $830 worth of work on that same system. I asked for my car back!! They said it was "in pieces all over the floor" and refused to put it together and give it to me. After another 2 days I camped out in their waiting area and refused to go home without my car. They charged me $119 for the service and gave me back my car. I drove straight to a gas station to put gas into it.. and still upset, complained to the gas pump guy about what happened. He laughed and said "Oh I can fix that engine light for you.. you had a loose gas cap." Sure enough, the engine light went off, and it stayed off forever. Holman servicing is the worst car ripoff in the USA and I am not the only one who thinks so -- because I mention this to everyone I know, and there are tons of similar horror stories. STAY AWAY.

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Recommend Dealer
No
Employees Worked With
I never got a chance to meet the "dozen people" working on my car, which I am betting didn't exist.
August 13, 2016

"Don't have a service issue"

- juniesboy

My service light came on my 2013 Ford Edge and I went to Holman on a Saturday. No offer to do a diagnostic check and was told that it would be 2 weeks before I could get it serviced. I commute 80 miles a day and was told there was nothing they could do. I went to Autozone and they took 5 minutes to tell me it was a bad solenoid and the car was drive able. I called a Phlly dealer and got an appt in 2 days. Great service Holman. Not!!! I'll never do business with you again

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Recommend Dealer
No
Employees Worked With
Didn't get name
August 07, 2014

"Money Games and withholding manufactured incentives"

- aliciaruiz

Very nice Sales experience. They declined to give me all Ford rebates even after identifying them. They played games with money on the sales offer which is typical of most dealers in the area. Great selection, know your incentives and how dealers work the money shuffling game. Oh and lets not forget that they dont return your calls when your a knowledgeable consumer looking for a fair price. I found an awesome dealer further north!

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Recommend Dealer
No
Employees Worked With
Sales rep and Manager
May 26, 2010

"When we arrived, it took a minute for us to be greeted,..."

- brebert

When we arrived, it took a minute for us to be greeted, and then another two to have a salesperson assigned to us. Though we wanted to test drive a Ford Fusion Hybrid, salesman then had us take out a Mercury Milan Hybrid instead, since it as more convenient to get out (I think). During the drive, he made good conversation, but I felt like I did more of the highlighting of the features by looking through some literature I had found in the dealership while my partner did the driving. Then, when we were back at the lot, looking at the actual Fusions, he wasn't really forthcoming with the keys to them so we could even get inside of them to see. Maybe we should have been pushier, and I'm sure our experience might have been very different with a different salesperson, but it wasn't a great experience.

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Recommend Dealer
No
Employees Worked With
Andy Einbinder
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