"Overall positive experience"
I pulled into Holman Toyota on a rainy Friday afternoon when traffic was a nightmare so it was very difficult to do an in-depth road test. I am an older gentleman so ergonomics are more important than gadgetry or even safety features. After taking the car home and driving it for a day I realized this seating would not work with my back. Holman Toyota was kind enough to say bring the car back as if the transaction never happened and they didn't have to do that. My compliments, and thank you Mark
"I knew what I wanted, and they delivered, EASY-PEASY"
In 2017, I was in the market for a new Prius Prime Advanced, in the unique Blue Magnetism color. Upon introduction of that car, Toyota dealers were not willing to negotiate much on the price, as it was a new model, and inventory was slim. So I watched as the 2017 Toyota Clearance Event came and went, and the prices still were not where I wanted them to be. As the 2018 Toyota Clearance Event was starting, I just assumed that I would not be buying a new car, since prices were still too high, but at least, by this time, Toyota Prius Prime had some market competition (Hyundai and Honda). But, as I scanned inventory, what did I spy??? A 2017 Prius prime Advanced leftover in, you guessed it! Blue Magnetism. Okay, so now it was a matter of making the right deal to unload a 2017 while trying to clearance 2018's to make way for 2019's, and the right deal presented itself. Great work by our salesperson, Kim DePinto, sales management Mark Concannon, and everyone in the finance offices. Although not my closest Toyota dealer, they have, thus far, been one of the best to deal with for this smooth purchase, and would definitely give them consideration if I was in the market again.
Employees Worked With
Kim DePinto, Mark Concannon
"Unwelcoming culture of arrogance"
Found overall Holman dealership as very arrogant and unwelcoming. Went there to buy a Prime and they keep on changing their story on what is available. Tried to sell me a car as new, which had a sticker from a detailing shop, so either the car was damaged and went to a detailing shop for work.
Being the largest dealer in the neighborhood, the manager Rick Caruso and his team has an arrogance feel in their dealings with customers.
I was told by a friend to stay away from this dealership, but still went to them. I would not recommend this dealership for buying a new or used car.
Employees Worked With