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Holmes Tuttle Lincoln Auto Mall

3.0

4 Lifetime Reviews

660 W Auto Mall Dr, Tucson, Arizona 85705 Directions
Sales: (866) 999-1384

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4 Reviews of Holmes Tuttle Lincoln Auto Mall

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July 02, 2018

"Incompetence = wasted time"

- TheCustomerThatWaited

Came in for a scheduled oil change at 3pm. By 5pm nobody had seen me and the buzzer in my hand had not gone off yet. I was not in the system and was told my car never left the service area because no ticket was in my car. They did a fine job of moving my car out of the way though. Service pro tip: if your employees spend less time chit chatting and actually greeting service customers this mistake would not happen. Pure incompetence from the service employees and the cashier. But hey, they are going to have 2 guys do my oil change so I only have to wait another 45 minutes.

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Recommend Dealer
No
Employees Worked With
Service manager Daniel (no last name given)
August 02, 2017

"Good buying experience, salesman found truck to fit our need"

- Buffy

Great buying experience for the second time, first was an MKX second is this truck. Kevin did a great job listening to our needs/wants then fulfilling them.

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Recommend Dealer
Yes
Employees Worked With
Kevin Fee
March 01, 2014

"Warranty replacement of tires. RV dealer took RV here to..."

- randallrae

Warranty replacement of tires. RV dealer took RV here to have recalled Michelins replaced. RV returned with BFG's when questioned they said Michelin said that these COULD be substituted under the warranty. I later called Michelin who stated that they owned BFG and they were out of my tire in the Michelin brand , BUT I could have BFG's instead , HOWEVER they ARE of a lower quality , and I should have been informed of that fact , and given other options.

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Recommend Dealer
No
Employees Worked With
service manager
June 20, 2012

"The salesman showed us a truck that did not meet our..."

- elkins8

The salesman showed us a truck that did not meet our stated criteria, we needed a short bed. The truck he sold us was not the size he said, or what we thought. We returned it, thinking they were going to substitute a comparable truck with a short bed. What we got was a truck worth at least four thousand dollars less, we had to pay $1200 more, it had more miles on it than the truck we turned in 3 days after we bought it, and they lied about the lack of options on it. Overall we lost alot of money on this transaction. BEWARE JIM CLICK/HOLMES TUTTLE! He owns them both, and they are unethical!

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Recommend Dealer
No
Employees Worked With
Costco salesman
1
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