Honda Bridgewater - Service Center

Brought my car in for an oil change had an appointment and now being told my car will not be done for 1 hour and 15 mins! Why make an appointment? Plus the woman that took care of me told me I did not nee and now being told my car will not be done for 1 hour and 15 mins! Why make an appointment? Plus the woman that took care of me told me I did not need an oil change. My car! Service is horrible and I have been coming here for over 5 years. Lost my business! Horrible service! More

My service at 24000 miles for my 2019 Accord my front and rear brake and rotors were in excellent condition. Then I went back for service at 28000 miles and they told me my rear brake pads and rotors are in rear brake and rotors were in excellent condition. Then I went back for service at 28000 miles and they told me my rear brake pads and rotors are in very bad condition and rusty and they considered that NORMAL WEAR AND TEAR CONDITION. Went from excellent condition to very bad condition in just 4000 miles and still considered the rusty rotors normal wear and tear not a bad part from the manufacturer! They think people are dumb to believe their non-legitimate reports. Not doing any business with them again, neither 5 of my family members and won’t recommend them to anyone ever again More

Trinity was an absolute pleasure to work with. From the moment we pulled in she was amazing to me and my little family. She went above and beyond to make sure I get the car that I wanted. We all know buyin moment we pulled in she was amazing to me and my little family. She went above and beyond to make sure I get the car that I wanted. We all know buying a car can be frustrating and stressful but working with Trinity made the process easy and fun. I appreciate her help and her bubbly personality. Honda is lucky to have her apart of the team. Thank you a million times over Trinity! More

Horrible service getting oil change, will never go back. Service manager is standoffish, unapologetic for mistreating customers, and thinks that giving a free oil change entitles them to having other cust Service manager is standoffish, unapologetic for mistreating customers, and thinks that giving a free oil change entitles them to having other customers skip you in line if they complain. PRO TIP: All you gotta do is complain to get ahead of the line if youre waiting and skip customers. Details follows. Had appointment at 3:15 for oil change, another lady outside was waiting as well and had asked me how long ive been there, i told her an hour. She gets livid at the prospect of her having to wait an hour and still no car for an oil change like me. She goes inside (we were waiting outside as their sign for masks pretty much says no masks required without clarification) and comes back out. Few minutes later a lady comes out and tries to reason with her that she's checked in an oil changes are usually an hour to hour and a half. She proceeds to get upset and the service rep leaves. She comes back out 20-30 minutes later and says her car is done, and even says to her she skipped customers, myself included for the same service while ive been waiting for around an hour and a half at that point and her 45 mins. I've no issue waiting as i understand things get backed up, but i have a problem when my time is not valued and other's are. I proceed to ask her if all i have to do is to complain and cause a scene and she goes "apparently so". I then proceed to ask her to see the manager. Service manager came out, didnt even have the courtesy to give me his name, wasnt apologetic at all and just says we can give you a free oil change. Having not received an apology, I was livid at this point and proceed to question why a woman complains 15-20 minutes after her appointment at 4 (while i was there since 3:15 for the same oil change). He starts explaining that they are backed up which makes no sense if I arrived 45 minutes before the lady for an oil change. It was only because i called them out on it that i was given a free oil change. I did use some choice words as adjectives not direct it at him personally, apparently he found it disrespectful, ironic, as customers are treated this way. His whole attitude was standoffish and non-apologetic, repeatedly mentioning that i got a free oil change out of it, which somehow justified it. Myself being a minority and the complaining lady being white, i straight up asked him if it was because of my race since his explanation of being busy made no sense as i arrived 45 minutes before and the lady previously saying she skipped 2 customers for her after her complaints. He goes no, and that his wife is also a minority, apparently he thinks because his wife is a minority he is immune to stereotypes (not saying this was the case at all but without an apology , his attitude, given a xx excuse, I continued to press him). Horrible customer service, im not sure if ownership has changed like someone mentioned to me after over hearing our discussion, but I will not be back having purchased and serviced my minivan when they were autosport honda. This was the first time i went back since they changed names and possibly ownership. The service advisor i worked with was very nice, but customer service shines through when you're in the wrong and what you do to fix it, and in my case, management failed miserably with their entitlement and attitude. To top it off, the inside of the car smelled like gas and the tire pressure was low. More

I had a terrible experience with one of the guys in the service office. After that, I contacted the manager Damian, who promised to make good and try to repair the situation. He said he would call me back service office. After that, I contacted the manager Damian, who promised to make good and try to repair the situation. He said he would call me back before day was over. I haven’t gotten a call back from him in 3 days after I’ve left him multiple messages. Giving up on this location. I have two 2019 Honda’s and will be trading in my Subaru shortly for a new Civic. If you can, go somewhere else. More

Beyond amazing customer service. Friendly out going and outstanding. They went above and beyond. I would definitely come back to make a purchase and any service that my car need's outstanding. They went above and beyond. I would definitely come back to make a purchase and any service that my car need's More

Always helpful and the best out of best dealership in my book. I been going here ever since I had my 1st 14 honda accord exl v6 sedan and I love the staff. book. I been going here ever since I had my 1st 14 honda accord exl v6 sedan and I love the staff. More