Honda Cars of Rock Hill

I have purchased 2 vehicles from this dealership in the past. I dealt with Tim Oakes and Pete Piston and had a great experience . I went there yesterday to purchase a vehicle and unfortunately the experien past. I dealt with Tim Oakes and Pete Piston and had a great experience . I went there yesterday to purchase a vehicle and unfortunately the experience was not the same. Michelle(sales person) is who I worked with. She was nice but the dearler ship did not have a lot of vehicles in stock. They only had 1 vehicle in the model I was looking for and that particular vehicle was over my price range. So I told her if they receive more in that model to contact. I was already pre approved for my loan through my personal bank. She asked me if I would like to speak to their finance advisor which I declined because I was already approved and I knew the budget I was going to stick too. She told me she was going to look and make sure there wasnt any cars that she could offer me. And this is the part that wasnt pleasant. Shawn from the finance department he wanted to know if I wanted him to see if I would qualify for additional money to cover the cost of the vehicle that Michelle showed me. I told no, and that I wanted to stay in a certain budget. He asked me a bunch of question and then said well this is not the car for you! I already knew that, Michelle showed me that car because that was the only ONE THEY HAD IN THE MODEL I WAS LOOKING FOR. He basically made me feel like why am I here wasting his time. When in fact my time was wasted because I told Michelle that she can let me know when and if they received more vehicles in stock and HE CAME IN.!!!! I was approved for more but wanted to say in the budget that I WAS COMFORTABLE AT, and wasn't going to allow anyone to push into buying something ABOVE MY BUDGET!! More

DEALERSHIP FALSE ADVERTISING; On 7/31/21, I visited the dealership with my wife and mother to purchase the car I found on TrueCar.com, which would have been my 3rd successful purchase using TrueCar. A 2020 dealership with my wife and mother to purchase the car I found on TrueCar.com, which would have been my 3rd successful purchase using TrueCar. A 2020 Honda Civic LX Sedan CVT- VIN#LH515697 Stock #PS21144 was priced at an "Excellent Price" of $17846. I received three phone calls from the Sales Rep, Tim Oakes, to confirm my appointment. We test drove, reviewed the entire car with Tim. There was a scratch that he said they would paint and then deliver the car to us after purchase. Upon meeting with the Business Manager, Les Stewart, he advised us that the Retail price was $22,358, and that "it is not in his best interest to honor the TrueCar pricing" and that he took this all the way up to the General Manager. He explained that "they will not honor the TrueCar price". Mr. Stewart advised me that I would have to pay $4,512 more than what was advertised because he is "low on stock" and "no one is honoring TrueCar pricing, and now is not the time to honor it". I had planned to go back to Carmax to sell my 2014 Hyundai Sonata Hybrid for $5500, in order to pay for the car in cash. We required no financing, which was disappointing to the dealership. I paid for a babysitter and traveled an hour and a half from Morganton, NC to be misled by false advertising at this dealership. We were so excited and we feel this is a bait-and-switch in the car industry. Shame on all of you. I thought false advertising was illegal. -Ariana Cato-Chapman Morganton, NC More

I went to the dealership to have a piece on my rear door that was not put on after having my lock fixed last week. The customer service by Michael was awesome today. I wish I remembered his last name. He ca that was not put on after having my lock fixed last week. The customer service by Michael was awesome today. I wish I remembered his last name. He came right outside and snapped the peice on correctly and I was out the door less than 3 minutes. Very polite, friendly and knowledgeable. Thank you! More

I have bought 3 cars from Honda of Rock Hill since October of 2020, with my newest purchase this month. That should say it all. October of 2020, with my newest purchase this month. That should say it all. More

I recommend Jason, Les and Pete at Honda Cars of Rock Hill, Jason being new to the dealership did very well demonstrating the vehicle to me and stayed in communication with my every step of the way, alwa Hill, Jason being new to the dealership did very well demonstrating the vehicle to me and stayed in communication with my every step of the way, always appreciate Les and Pete for their assistance as well, however the business office is a train wreck, calling the customer a fool for not paying $100 more per month ($1,200 a year) for a warranty or “service package” that isn’t a necessity. Also the tactic of “well my Car has 40k miles on it and XYZ went wrong, the same could happen to you” why would you say that to someone looking to purchase your product? Aside from that the car is fantastic, great gas mileage, beautiful color. Again I appreciate Jason, Les, and Pete for their assistance! Great job guys! Sales department: A+ Business office: D- More

Excellent sales department and service as well. We've purchased multiple times from this dealership and have all of our service done here. We're customers for life. purchased multiple times from this dealership and have all of our service done here. We're customers for life. More

Honda Cars of Rock Hill is totally a five star car dealer. They go out of their way to please theirs customers. Many grateful thanks to Pete Pistone, Steven Hambrick, Russ Crumpton, and Wesley Watts, dealer. They go out of their way to please theirs customers. Many grateful thanks to Pete Pistone, Steven Hambrick, Russ Crumpton, and Wesley Watts, for their hard work in making my dream come true. More

I love how they work and do they’re job they are excellent in everything thank you for everything that y’all do for us. #Honda is the Best of best excellent in everything thank you for everything that y’all do for us. #Honda is the Best of best More

Fantastic crew. Seamless experience. Would buy there a fourth time! Ths entire team has always been wonderful, relaxed and accommodative, willing to work with any issue we ever had. fourth time! Ths entire team has always been wonderful, relaxed and accommodative, willing to work with any issue we ever had. More

I recently purchased a 2020 Honda CRV from this dealership, and had a wonderful experience at every step. I especially appreciated the attention of Richard Clark, the Sales Associate who assisted dealership, and had a wonderful experience at every step. I especially appreciated the attention of Richard Clark, the Sales Associate who assisted me. He was professional, friendly, helpful, and totally "no pressure". I have purchased a number of vehicles from dealerships over the years, and expect to be pushed and manipulated -- but Richard was the exact opposite. I strongly recommend this dealership for purchasing a vehicle, and I urge you ask for Richard by name. More