Friendly Honda of Springfield

Brought my car in to get an oil change and replace a broken mirror. Made an appointment, the service department ordered the wrong part so now I have no mirror and they forgot to reset my tire pressure s broken mirror. Made an appointment, the service department ordered the wrong part so now I have no mirror and they forgot to reset my tire pressure so I got half way home to find out I needed to turn back. Absolutely unacceptable the staff makes you feel as though you’re inconveniencing them More

I went in for an A17 service. The service person said oil change? Yes. Tire rotation? Yes. Brake fluid exchange? Thinking it was part of the A17, I answered yes. The bill was almo The service person said oil change? Yes. Tire rotation? Yes. Brake fluid exchange? Thinking it was part of the A17, I answered yes. The bill was almost $300! The receipt states, "Customer requests brake fluid service. I did not "request" it, I looked it up, and a brake fluid exchange is not expected until 30,000 miles. I have 14,000 miles. This trusting "sucker" won't be fooled again. More

I have rattle noise from the head rest, they told me to fins out root cause, they need to take out heat rest and it’s whole day job, so I told technician I will come later and he went to the manager and a fins out root cause, they need to take out heat rest and it’s whole day job, so I told technician I will come later and he went to the manager and after 1 hour manager came told me you need to pay $152 for diagnosis ever car is under warranty. In the bill they mention that technician work for 1 hours to find the problem, but after working hour they didn’t know what cause the noise they still need to take head rest. This is so ridicules you charged $ 152 for doing nothing. I will never recommend this dealership. I went other dealership for same problem they didn’t charges me single penny. Here I don’t have room other wise I uploaded each receipt from other dealership and this one. These people are so greedy. When manager can first to me that time he had $ 0 bill( work order) in his hand and when we went to counter he print out other receipts ( work order). More

They rushed us thew the car buying process and we didn’t like that and walked out the door with no new car they need to change there staff like that and walked out the door with no new car they need to change there staff More

We had previously bought new cars from them with no hassle. This time they told us we HAD to pay outrageous charge for ceramic coating because they put it on all cars. NON-NEGOTIABLE! Besides offering hassle. This time they told us we HAD to pay outrageous charge for ceramic coating because they put it on all cars. NON-NEGOTIABLE! Besides offering low trade in value. Went to another Honda dealer, got a LOT ($5,000) more trade-in value and didn’t have to pay for anything I didn’t want. I’ll never be back. More

Just wanted to give a shout out to Carlos. We were unable to reach a deal on our visit on 12/26, but his professionalism was on point. We would go back to him in an instant! We were unable to reach a deal on our visit on 12/26, but his professionalism was on point. We would go back to him in an instant! More

Springfield IL Honda was good at figuring out an ongoing problem with my HVAC system. (2010 Civic). Service advisor “Eric” was very patient with my concerns. Professional service all around. Brian. problem with my HVAC system. (2010 Civic). Service advisor “Eric” was very patient with my concerns. Professional service all around. Brian. More

I was able to schedule my service for a time that was convenient for me. The employees were friendly and efficient. My car was ready to go within a reasonable amount of time. A very positive experience. convenient for me. The employees were friendly and efficient. My car was ready to go within a reasonable amount of time. A very positive experience. More

Very good, friendly, timely, personable, prompt, helpful, clean, pleasant, informative, nice, kind, appropriate, and understanding. clean, pleasant, informative, nice, kind, appropriate, and understanding. More