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Honda of Kenosha

Bristol, WI

4.6
1,017 Lifetime Reviews Review Dealership
Home of the Lifetime Powertrain Warranty for all New Vehicles. (see store for details) Since we opened our doors in May of 2010, we have delivered a customer experience that is unmatched in our community. Our team members live in the community but our store is about being a family. We offer amenities like; Flat Screen TV Lounge, Business Lounge with Work-Desks and Free Computers, Free Wi-Fi, Free Starbucks Coffee, Free Shuttle Service for Sales or Service, and a Children’s Playroom. Just a couple of the added incentives that HK customers enjoy are: Complimentary UNLIMITED car washes* Complimentary loaner cars* *See dealer for details
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12180 77th Street

Bristol, WI

53104

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Showing 1,017 reviews

August 21, 2014

"My car is now worse after recall work was done"

- edbadong

I received a recall notice for a power steering hose. My car wasn't having any problems at that time including my power steering. I called the dealership to have the work done as a preventative measure. A short time after getting my vehicle back I noticed some wet spots under my car. Upon further investigation I found that there was barely any power steering fluid in the vehicle as it was leaking due to the "recall work". I brought my vehicle back a 2nd time due to power steering fluid actually seeping out of the top of the power steering container and again loosing fluid. Of course there was no admission of mistakes that were being made. Shortly after having it in a 2nd time for the "recall work" my car blew a spark plug/heating coil (a threaded OEM spark plug. I had never touched the spark plugs on the vehicle, however I did notice that the spark/heating coil that blew was right next to the power steering line that the "recall work" was done on. I was so incredibly frustrated that I called American Honda. They basically told me to bring the car back in to have it looked at after I already had a master mechanic look at the vehicle. I took the car back in, they had it for a couple days and called to tell me that it was ready to go... I decided to have my timing belt and water pump replaced at that time thinking that the vehicle was back to normal working conditions. I was wrong (big surprise). My car is now burning through 4-5 quarts of oil a month since bringing my car in for some simple "recall work". On top of all this you should have seen the BS I had to deal with to get my windshield wipers to stop overextending (slapping). I was told that I needed a new motor and assembly. I new I didn't need a motor so after another call to America Honda I finally got the dealership to actually look a little closer. It turns out that there was a linkage that broke (what a brain buster for a mechanic). I hate to keep rambling on but all of this really happened. It drives me crazy knowing that I did all of the scheduled maintenance on the car prior t o the "recall work" and have had nothing but problems since... I don't even want to contact the service center anymore because I know from experience that they are awful and I've never said that about any place I've brought my vehicles to for service. I've had several Honda's now and this experience has finally hit home. I won't bring my car here for service anymore. If you purchase a vehicle from the dealership I would strongly recommend taking it elsewhere for service. It's a classic case of the technician talking/treating you as if you know nothing. At what point will they actually stand up and admit there were mistakes made and take responsibility for them. The reason I became a Honda Owner was for quality and reliability. That might have been the case if I would have taken my vehicle to a service center that stands behind their work. I have reached out for legal advice and have provided all of the documented info regarding these issues. The service center will be contacted soon. I am now at the point where I don't feel comfortable driving my car. It's as if I'm just waiting for the next thing to happen. I'm sure this doesn't mean much but I am going down the road to Toyota. There are several Honda vehicles in my family and none are taking there vehicles to this service center. There are two Honda's in my household and we are getting rid of both. Until now I was a loyal Honda customer but the lack of customer care/satisfaction has pushed me away. we are buying to new vehicles (Toyota) in the near future so we can put this dreadful experience behind us. Please remember that you are not required to get you work done from the place you purchased the vehicle. Next time you have concerns ask the technician to show you what they are talking about instead of just letting them tell you. I don't trust them and I don't respect them. They take advantage of as many people as they can. Remember that the service center is where the dealership makes there money. The car sales contribute to the GP but the service center is where the real money is coming in. Ask questions and don't be afraid to get a 2nd opinion. I wish I would have....

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No
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service center
August 21, 2014

"AWFUL experience and customer service"

- melissmk

We recently bought a CERTIFIED 2012 Honda Odyssey that was the dealerships courtesy van. We have had nothing but problems. Two weeks after getting the van it needed a tire balance, it was off considerably. We were told that they had done a balance and alignment before we left the dealership the day of the purchase. The service department had no record of anything being done to the vehicle for MONTHS! They agreed to reimburse us for the balance and alignment. During the negotiations for purchasing the vehicle we were told that the car was not only certified but had an additional warranty that would cover up to 100,000 miles. I took the kids to go get dinner while my husband signed the paperwork and they did not include the warranty, we were charged $1800 for the warranty. We had agreed upon a price and ended up paying an additional $4k! After going through all of this we decided to call the manager of Honda of Kenosha. He never returned my phone calls. Any follow up from the salesman was never returned either. However, the salesman called on our "two month anniversary" and was to follow up on the reimbursement from the tire balance we had payed for and we still haven't heard back from him. Turns out the service manager "never" received the receipt that we personally drove over 100 miles to give to him. The straw that broke our back was when my husband went to detail the car he noticed that the bumper had been poorly repainted and not blended into the body of the vehicle. At that point we contacted Honda Corporate and they advised us to go back to the dealership. We went back to dealership and they started to make excuses for the previous owner, i.e, "How are we supposed to know what the previous owner did". Not realizing they were the previous owner until my husband corrected them. Then they finally decided that the paint job was shotty and would repaint the bumper and fix the front end. When you spend over $30K for a "certified" vehicle (granted we got a deal) you would expect a superior product, especially coming from Honda, and service. This was and is not the case with Honda of Kenosha! I enjoy driving a mini-van but the crap that we have had to deal with just amplifies my buyers remorse. My star rating is poor, but that doesn't even come close to the way I feel about our experience at this dealership. The first chance I get, I will be getting rid of this van and the bad taste in our mouth. I will never buy a car from Honda of Kenosha. When you spend over $30K for a "certified" vehicle (granted we got a deal) you would expect a superior product and service, especially coming from Honda. This was and is not the case with Honda of Kenosha!

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Recommend Dealer
No
Employees Worked With
Sean Brady
August 18, 2014

"Anthony Lee"

- rdderome

Anthony Lee and Honda of Kenosha did a fine job of finding a Ford Escape that fit my expectations. Vehicle prep was excellent. I highly recommend Anthony Lee and Honda of Kenosha.

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Yes
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August 18, 2014

"Felt cheated"

- tinkerwkim

First our sales man was very nice. With that said, when I found a car and told them what I would pay for it they came back with ok my manager is willing to blow that car out of here. I did tell them what I wanted my payments to be . So here is where I was totally feeling cheated, lied to and scammed. They get your payments sort of where you want but try really hard to avoid telling you how they got there. I demanded to know what I was paying for the car (used) so with my down payment it was 14,600 the price on the car was 16,900 . So I am kinda thinking nothing blow out about that. Then I do a little adding and multiply my payments, comes out to $18, 720. That's a 4120 difference. Ok so I do have to add in tax and service fee. Still did not add up. Finally after they tried everything to avoid me not figuring it out, cuz all I should concern myself with is that I am getting the payments I asked for ( not really ) a phone call sometime later tells me a better break down all that extra $ was the accessory package that is on there that I guess I should have known. So at the end of the day this manager thought I was going to pay a total of $19,700 for a 2012 Camry with 27,000 miles on it. 2 hours there and back from my house ( wasted ) the short story is that when a customer comes in and sees a price , the salesman should be upfront about the package and fees. I would not have added any of that stuff to the car had I have a choice. I am still laughing about that blow out price he was giving me. Lost a customer. The salesman was great the manager needs to be replaced. Obviously his time is spent trying to screw you. It took almost 4 hours for him to come up with a way to break this down. While he had the poor salesman tell me it's not about the final cost but about the payment.

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Recommend Dealer
No
Employees Worked With
July 29, 2014

"Anthony Lee"

- Mimi Yang

My husband has already bought and leased three cars from Anthony Lee, and will continue to work with Mr. Lee for future vehicle plans! Mr. Lee has earned our trust and respect not through charming words and cold numbers but with his genuine willingness to understand us and our needs. A car is a critical part of our livelihood. My husband commutes a lot to make a living; we want his car to be safe, comfortable, and affordable. Mr. Lee took no time to grasp what we need while took all the time in the world to explain and show to us the functional features of Honda, price ranges, accessary packages, etc. Each meeting with him was an educational opportunity for us on technical y financial aspects associated with the model that fits with us. He may not achieve all what a customer asks for in a rigid corporate hierarchy, but he always acts in the best interest of his customer. It is his genuine human touch that has earned our business and our hearts for Honda of Kenosha. He deserves a promotion!

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Recommend Dealer
Yes
Employees Worked With
July 02, 2014

"Anthony Lee and Honda of Kenosha"

- JollyJack1027

We have just purchased our second vehicle from Anthony Lee at Honda of Kenosha. Anthony went out of his way to insure we were satisfied and got the vehicle we wanted. My wife and I strongly recommend Anthony Lee and Honda of Kenosha to buy a vehicle. Anthony personally drove the CRV that we wanted from another dealership so we could have the color we wanted. When we buy our next vehicle it will be from Anthony Lee at Honda of Kenosha.

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Yes
Employees Worked With
June 27, 2014

"Anthony Lee"

- TimGr

This is not my first rodeo working with Mr Lee, of course I have never bought a rodeo, this time it was a Honda CR-Z . I continue to work with him over the years because he is courteous, friendly and obviously takes the time to study the products he sells. He takes the time to make sure that it is the vehicle for you, that you get some of the basics with the advanced features and all without the high pressure that most dealerships come with. He lays out the optional purchases, he doesn't push them. He explains the advantages and also disadvantages of vehicle options and add on options including services. I honestly believe Mr Lee cares more about the people he works with through then the actual sale. As earlier stated, I have worked with him before, and will work with him again. Most expedient and painless car purchases I have ever made in my entire life. Three hours from test drive to leaving with plates on the vehicle, an almost unheard of feat in any major purchase. For those looking for someone to work with through life I highly suggest Anthony Lee at Honda of Kenosha, you will NEVER regret the choice

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Yes
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June 21, 2014

"Great Service"

- moody2

I had a very great overall experience at Kenosha Honda Anthony our sales person was sensitive to our needs and did a great serving us. We are recommending Kenosha Honda and Anthony to our friends and family we are very pleased.

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Yes
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June 12, 2014

"Kevin Leys is outstanding"

- mdmikola

We purchased a Civic EX on 6/6/14 from Honda of Kenosha. We worked with Kevin Leys after our initial contact by their Internet Sales team. After researching other similar class size makes and models, we really didn't think we'd be able to get a Civic EX within our budget. The internet team made the initial purchase offer which brought us in, but Kevin kept us and made the deal. Yes, there were some non-optional options that were added, but Kevin was willing to negotiate on the only item that I thought was over-priced and the car was still under what we were expecting to pay. One other thing about Kevin. It was refreshing to work with a salesperson that was straight-forward and knew what he was talking about. On some of our other dealer visits, we were forced to work with sales people that seemed to know less about the model than we did. That was not the case with Kevin and we didn't have to waste time with the back and forth efforts that so often can happen. We were really impressed with Kevin AND with Honda of Kenosha. We do need to have an additional accessory installed so I'll wait and see how their Service Department is, but for now, we are very satisfied with our entire experience with Kevin and Honda of Kenosha.

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Recommend Dealer
Yes
Employees Worked With
Kevin Leys
May 27, 2014

"A fabulous experience!"

- rumerl

My 2014 CRV is the second Honda purchased from Anthony. Prior to my scheduled meeting with Anthony he received several emails from me with questions and concerns. When I arrived, he had all of the information that I was looking for ready for me. He's friendly, polite and knowledgeable (not to mention charming) and gives an entirely new perspective to car buying. Our conversation about my options was totally no pressure, easy going and the end result was exactly what I hoped it would be. I've worked with other Honda dealerships and sales reps in the past and although Honda of Kenosha is further away for me, I'll continue to take my business there for future sales and service; all because of Anthony. So thank you, Anthony, for everything - I LOVE my new car!. It was a pleasure doing business with you and I look forward to many more years of a wonderful relationship with the Honda of Kenosha dealership.

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Yes
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