We recently bought a CERTIFIED 2012 Honda Odyssey that was the dealerships courtesy van. We have had nothing but problems. Two weeks after getting the van it needed a tire balance, it was off considerably. We were told that they had done a balance and alignment before we left the dealership the day of the purchase. The service department had no record of anything being done to the vehicle for MONTHS! They agreed to reimburse us for the balance and alignment.
During the negotiations for purchasing the vehicle we were told that the car was not only certified but had an additional warranty that would cover up to 100,000 miles. I took the kids to go get dinner while my husband signed the paperwork and they did not include the warranty, we were charged $1800 for the warranty. We had agreed upon a price and ended up paying an additional $4k!
After going through all of this we decided to call the manager of Honda of Kenosha. He never returned my phone calls. Any follow up from the salesman was never returned either. However, the salesman called on our "two month anniversary" and was to follow up on the reimbursement from the tire balance we had payed for and we still haven't heard back from him. Turns out the service manager "never" received the receipt that we personally drove over 100 miles to give to him.
The straw that broke our back was when my husband went to detail the car he noticed that the bumper had been poorly repainted and not blended into the body of the vehicle. At that point we contacted Honda Corporate and they advised us to go back to the dealership. We went back to dealership and they started to make excuses for the previous owner, i.e, "How are we supposed to know what the previous owner did". Not realizing they were the previous owner until my husband corrected them. Then they finally decided that the paint job was shotty and would repaint the bumper and fix the front end.
When you spend over $30K for a "certified" vehicle (granted we got a deal) you would expect a superior product, especially coming from Honda, and service. This was and is not the case with Honda of Kenosha!
I enjoy driving a mini-van but the crap that we have had to deal with just amplifies my buyers remorse. My star rating is poor, but that doesn't even come close to the way I feel about our experience at this dealership. The first chance I get, I will be getting rid of this van and the bad taste in our mouth. I will never buy a car from Honda of Kenosha.
When you spend over $30K for a "certified" vehicle (granted we got a deal) you would expect a superior product and service, especially coming from Honda. This was and is not the case with Honda of Kenosha!