Honda of North Hollywood

Great service and repairs They not only provided great service and quality of work but also kept us updated throughout the whole process until vehicle was ready. Thank you Robe They not only provided great service and quality of work but also kept us updated throughout the whole process until vehicle was ready. Thank you Robertson Honda for taking such good care of us. We've been long time customers and it's the only dealer we trust with our purchases and service repairs. More

Great Service My family has been coming here for over 25 years. Great staff - courteous and efficient service. Whenever I have an oil change, I wait in the lounge s My family has been coming here for over 25 years. Great staff - courteous and efficient service. Whenever I have an oil change, I wait in the lounge since it's usually about an hour. It is nice and comfortable. More

Marcel, my Service Advisor, really went to bat for me! Marcel Fuentes, my Service Advisor, listened to my issues and went to bat for me on repairs that could have ben costly for me. He discussed my issues Marcel Fuentes, my Service Advisor, listened to my issues and went to bat for me on repairs that could have ben costly for me. He discussed my issues with the right people and ultimately provided me with results that were appropriate and financially equitable. That's what a Service Advisor should do! I hate leaving a shop feeling like I got screwed. I felt like Marcel treated me like a valued customer! This is what I try to do each and every day with my customers at work...and Marcel got it right! More

Useless They did not try to work on numbers with me after one try they told me to go somewhere else. Cheap place can't even offer you a water bottle They did not try to work on numbers with me after one try they told me to go somewhere else. Cheap place can't even offer you a water bottle More

Happy Customer We've usually had success with the service/repair area and taken our cars there for more than a decade. Also, Barry in the sales department recently g We've usually had success with the service/repair area and taken our cars there for more than a decade. Also, Barry in the sales department recently gave us a good deal on a new car so we're doubly pleased. We shopped at several other dealers before deciding to buy it here. More

Incompetent Mechanics I am STILL stuck at this place waiting for my car which is two hours late past its estimated completion time. Why? Because the mechanics installed t I am STILL stuck at this place waiting for my car which is two hours late past its estimated completion time. Why? Because the mechanics installed the wrong part and had to uninstall it and completely redo the repair. Thank goodness this was a repair from a recall notice so I'm not going to spend any money in this place. I'm just waiting to get my car, get out of here, and never give my business here. Still waiting.... UPDATE: Well, I have now left because I couldn't submit my review while at the service center because the internet connection was so bad. Finally got my car and was greeted by the employee with a "Phew! Crazy day..." Like I'm supposed to feel bad for him so I won't be upset. Not even an attempt at an apology for the mistake and the wait. Thank goodness I copied my review before trying to submit it so I didn't have to type it all again. I'm going to rate customer service lower this time. More

dont trust this dealership for odometer roll back Stock No. 6829517A VIN 5FNRL5H9XEB113817 AT Car ID AT-1A406EAA .mileage inconsistency .there is some kind of odometer roll back goin on with this deal Stock No. 6829517A VIN 5FNRL5H9XEB113817 AT Car ID AT-1A406EAA .mileage inconsistency .there is some kind of odometer roll back goin on with this dealership More

Great customer service Good customer service and helpful in giving the best deal possible. We have purchased our third Honda from this dealership. This time Ricardo T. And D Good customer service and helpful in giving the best deal possible. We have purchased our third Honda from this dealership. This time Ricardo T. And Dexter were the ones that helped us. We definitely will come back to this dealership. More

Awful customer service Today I had very bad customer service. I been pre approved 2 days ago and finally got time to come over. Called to ask if car still there, but it to Today I had very bad customer service. I been pre approved 2 days ago and finally got time to come over. Called to ask if car still there, but it took employee over hour and a half to find car and find out where is paper work. Then Jorge used car manager told that he busy with other client that's why he delay my request, wow really? Since I didn't find my self important to Robertson Honda, I will take my business somewhere else. Special thank you to receptionist at the time, Natalie and Jorge. You guys should take award of worse employee of the mouth. More

Stress free The salesman Ricardo Trajano was very accommodating and respectful . Even though it was already late, he did not rush us in selecting the car ; explai The salesman Ricardo Trajano was very accommodating and respectful . Even though it was already late, he did not rush us in selecting the car ; explained to us everything . He is honest and had helped us a lot . This was the shortest time I've been in a car dealership ( when buying a car) . Great job Ricardo!!!! .. ( Louie too) More