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Honda of Princeton - Service Center

4.6

174 Lifetime Service Reviews

987 State Road, Princeton, New Jersey 08540

174 Reviews of Honda of Princeton - Service Center

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November 11, 2017

"Honda service to my rescue!"

- Happy Lady

When my check engine light came on and "D" light started flashing I immediately went to Princeton Honda for help. I was very upset. Rob Horsey, my Service Advisor, made me feel confident that everything would be taken care of, and it was. It was important to me to have my car running properly as I would be driving to Florida the following week. My car was repaired that day and they did a total "trip check" for me. Rob was honest and sincere and I appreciate that quality in a person. Thank you.

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Robert Horsey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 13, 2017 -

Honda of Princeton responded

Thank you for leaving such a great review of our service department! We are thrilled that Rob was able to take good care of you and get you back on the road quickly! We hope you had a great trip to Florida!

August 25, 2017

"Extremely Slow Service"

- scfa

Arrived at 6:45 am for a 7am appointment (booked online) for an oil change. I was the 5th car in the service bay and by 7:10 I was seated in the lounge. Service writer was polite and cordial. At 8:45 he said the oil change was done and that I had a nail in my tire which they could patch for $40. Even tho the price was more expensive than BMW and most other places charge I told them to go ahead. He said it would take approximately 30 mins. At 9:24 I left the dealership. 2 hours and 24 mins from the time of my appointment (which I was early for) till the time I left for an oil change and a tire patch. Only giving 2nd star because the service writer was polite and courteous.

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Recommend Dealer
No
Employees Worked With
Rob
Sep 14, 2017 -

Honda of Princeton responded

Hello, first we would like to say thank you for leaving this review however, we are so sorry to hear about this experience. We would like to speak with you about this issue at your earliest convenience. Please, call me on my personal cell phone at 848-448-4726. Thank you again!- Barry Magnus- General Manager

August 23, 2017

"Quick & easy"

- mnm1130

Came in for an oil change and tire rotation. I was pleased with the fast service and friendliness of the staff. Heather was a pleasure to work with!!

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Recommend Dealer
Yes
Employees Worked With
Heather Castro
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 25, 2017 -

Honda of Princeton responded

Thank you for the great review! I'm so pleased to hear that Heather was helpful. We look forward to taking care of you down the road!

August 22, 2017

"Best service experience ever!"

- donada

And that is saying a lot since I am in my 60s! Mike P. and Dan M. went "above and beyond" for me. The driver side visor I needed replaced had a recall which, through my own fault, I missed. They were able to get a special discount ok'd for me and had the visor replaced in a half an hour, and I was on my way - with a free carwash coupon to boot! Thanks again, Mike and Dan. Won't ever go to those guys "up north" for service again. I promise! Donna Schuetz

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Recommend Dealer
Yes
Employees Worked With
Michael Panos
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Dan Montoya
Aug 23, 2017 -

Honda of Princeton responded

Thank you so much for the kind words and an awesome review! I will be sure to pass along your compliments to Mike and Dan as I'm sure they will appreciate it. I am so happy to hear that the service team was able to provide you with an excellent experience. Thanks again for the review, and we look forward to seeing you again soon!

August 22, 2017

"professional "

- Ginny911

I was given the most professional service, I called and told them my problems, was told to bring in my car, and they serviced it, thank you, Robert Horsey, from Princeton

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Recommend Dealer
Yes
Employees Worked With
Aug 23, 2017 -

Honda of Princeton responded

Ginny, thanks so much for the review! I am happy to hear that our service team was able to provide a professional, positive experience. Come see us again soon!

August 16, 2017

"Excellent "

- Stacy L

I needed a lot of work done on my vehicle and due to monetary issues, I had to pick and choose what I could afford to do. Jae Park offered to waive his labor so that I could get my car fixed so I could drive safely. William Demeter made sure to get me a 15% discount and was in touch with me throughout the day with car updates. I cannot tell you how much their care meant to me. Mike Panos is always knowledgeable and friendly when I pay my bill. I have purchased 5 Hondas from Princeton ( so far ) because of the excellent care I get from your service department and will continue to be a satisfied Honda owner. I wanted to make sure you are aware of the special team you have working there.

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Recommend Dealer
Yes
Employees Worked With
Michael Panos
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jae Park, William Demeter
Aug 17, 2017 -

Honda of Princeton responded

Thank you for the 5 star review! I'm pleased that we were able to provide some essential services to you quickly. We are happy to have you as a committed customer!

July 14, 2017

"Excellent Service advisor Ed Chrebet"

- Ralph Zelman

Since I purchased my 2010 honda civic I was fortunate to get Ed Chrebet as my service advisor. I could sum it up by saying he is extremely nice,honest, and very knowledgeable. He treats me like I am family. He doesn't try to sell me anything that I don't need. Princeton honda is very fortunate to have Ed as a service advisor. He makes me appreciate coming to Princeton Honda. I hope that Princeton Honda will acknowledge Ed for being such a wonderful employee. Sincerely, Ralph Zelman

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Recommend Dealer
Yes
Employees Worked With
Ed Chrebet
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 17, 2017 -

Honda of Princeton responded

Ralph, thank you so much for the awesome review! I am happy to hear that Ed has been able to provide you with such excellent customer service during your time with us. Thanks again for the review, and we hope to see you again soon!

June 10, 2017

"Had an appointment but they didnt do the service and kept me"

- SN

I was on time for my 12 Noon appointment for coolant drain and fill. I was told coolant drain and fill should take hour and 10 mins. 20 mins for multi point inspection. So by 1:30 I should be done. After an hour I checked and I saw my van in the parking lot. Assuming its done I asked the advisor, he said its not even taken in for service should be done by 1:45. Around 1:25 service advisor came back and said he cannot finish by 1:45PM. What a waste of time and not sure what is the point in getting an appointment. I NEVER had to walk away without getting the service done when I had an appointment. WORST experience. Zero star.

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Recommend Dealer
No
Employees Worked With
Not sure of service advisor name.
Jun 29, 2017 -

Honda of Princeton responded

Thank you for taking the time to give us feedback. I am sorry to hear you had a negative experience with us and were not pleased with our customer service. Please do not hesitate to contact me directly on my personal cell 848-448-4726. -Barry Magnus, GM

June 08, 2017

"Excellent Service .Great Experience."

- Cecilio

Purchased my daughter's pre-owned. Brought it back in 2 days to fix the trunk lid. Dave Swan was very professional and helpful. He worked it out with pre owned department to repair at no cost. I highly recommend the service center.

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Recommend Dealer
Yes
Employees Worked With
Dave Swan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 09, 2017 -

Honda of Princeton responded

Cecilio, thank you for the great, 5-star review! I will be sure to let Dave know of your kind words.

June 02, 2017

"Great Service-Ed Chrebet"

- BF

I have been coming to Honda of Princeton for over 20 years. The reason I come to Honda of Princeton is because of Ed Chrebet in the Service Department. He is very knowledgeable, he always makes sure I get the best service and that my car gets everything that is needed. Ed can be trusted. He answers all my questions and always looks at for me.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ed Chrebet
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 05, 2017 -

Honda of Princeton responded

Thank you for the great review of your visit with Ed! I am pleased to hear that you enjoyed your experience with the service department, and we look forward to seeing you again soon!

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