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Honda of Princeton - Service Center

4.2

179 Lifetime Service Reviews

987 State Road, Princeton, New Jersey 08540

179 Reviews of Honda of Princeton - Service Center

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March 20, 2018

"Made to pay for wrong diagnosis"

- SwapA

I have been a customer for ~3years. Have never had one bad experience until today. Happy customer - until today. I brought my car (Honda Odyssey) in for an oil change and to fix a flat tire (rear- driver's side). I let them know that i did see something pierced in the tire. I was told that they will check and let me know. An hour or so later, i am told that the service is done. I inquire about the flat tire - the service advisor has no idea. Goes in and comes back after 15-20mins to escort me in to explain something. I am told that there is no leakage in the tire but that the TPMS sensor needs to be replaced and the area around it is corroded. I specifically asked if there is any leakage there which is causing the tire to go flat? I was told that the tech has checked the tire and the tire is fine - the TPMS sensor, costing $192.28 (total), needs replacement and all will be well. I insist that there must be a nail or something - it cant just go flat in 30mins (which was the case). Snow day the next day - i did not have a choice. Dropped the car for service. Picked it back up at 330 , paid the dues and i was mentioning that such a small part can cost so much. The service advisor mentions that this is a common problem with Odysseys. Hmm.... I drive out of the lot and first signs of trouble show up - low pressure indicator lights up again. Take it back and after about 45mins, i am told that the tech has now found a small leak (center thread). They cannot repair it - the tire needs to be replaced as there is sidewall damage. The cost - $195. Bam! Why was the TPMS replaced? I told them that this should not have been missed the first time around. I am told it was so small - that they were lucky to catch it this time. I request them to patch it up for me (noting to self, i need to get this checked some place else later on). After some back and forth, they agree to patch it up for no cost. Another 30mins wait - and i am told, there is one more leak and that they cannot fix it. I need to replace the tire - 50-50. I have to pay $102.58 more and get a new tire. I protested - a. you mid-diagnosed the first time b.made me pay $200 for a sensor which probably did not need replacing c. you did not test drive to see if everything fixed d. i drive out of the lot and then come back and report the problem e. and now - you ask me to pay an additional $102 (total $295) (50-50 in his words) for probably a fix which might not have costed more than $40. This was thrown at me more like a favor. I am not told what tire is being put in or any such details. I see that later in the invoice. f. i am in a vulnerable position - snow day tomorrow and i cannot run the car with a flat. I grudgingly agreed. g. temerity to tell me replace all four tires (~$800). Fyi, the tires (Michelin) don't even have 25000 miles on them (to sound genuine - i am told that they can be replaced here or anywhere else if i can get it for cheap) Needless to say, i feel cheated. If they had found the 'leaks' the first time around - it would have saved me $$ and my 3hrs away from work time. The service tech misdiagnosed, the car was not tested after the fix before giving it to the customer and the cherry on top - customer is made to pay the extra $100 to fix the new tire. How is this justified? I realize this is a long post - but i am terribly disappointed. Customers trust you blindly - please do not take their trust for granted. The service advisor seemed genuine and very polite. But i felt fleeced -and that is not a good feeling. Pensively, ~SA

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Recommend Dealer
No
Employees Worked With
812 JUAQUIN ESTRADA
Mar 21, 2018 -

Honda of Princeton responded

I'm am very sorry for your past negative experience. We strive to make sure all of our customers leave 100% satisfied and we stand behind our work. If you could please reach out to me directly so I can make this right by you. -Corey Dahl, Parts and Service Director (609)-423-2641

December 19, 2017

"Excellent service!"

- Kathy

Thank you Mike Panos. Service with a smile, great demeanor, attentive and knows how to take care of his customers. He exceeds 5 stars! Thank you for making my long wait bearable!😀Kathy

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Recommend Dealer
Yes
Employees Worked With
Michael Panos
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 28, 2017 -

Honda of Princeton responded

Thanks for this great review, Kathy! I am so pleased to hear that you had an excellent experience with Mike. Your compliments will be passed along to hi, and I hope that we can take care of you again soon!

December 06, 2017

"Ed Chrebet is excellent."

- Hondaguy

My family has 3 cars. We only buy from Honda. For approximately 30 years we have been a customer of Honda of Princeton, and we always go to Ed Chrebet for service. Ed always knows what our cars need, and always takes care of us, which is why our cars are in great shape despite having tons of miles on them. He is pleasant, courteous, knowledgeable, and gets the job done. I would not go anywhere else.

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Recommend Dealer
Yes
Employees Worked With
Ed Chrebet
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 06, 2017 -

Honda of Princeton responded

Thank you for this astounding review! We greatly appreciate your loyalty, and are thrilled that you have always been pleased with Honda of Princeton. Ed will greatly appreciate your kind words, and we look forward to doing business with you down the road!

December 04, 2017

"Service Prices"

- Meghan Shea

I have to get a new clutch on my '14 Honda Civic Si. I was quoted by Princeton Honda at $2,200 for the total cost. I do my research and find out from the local shop (good year) the part is $750 and a 7 hour job which he quotes me for $1,450. I called Honda back and they told me the part is $950 and he wasn't sure the labor but they charge $130/hr for labor. SO if it's a 7 hour job, labor and part would be $1,860 yet they tried to scam me for almost $400 more dollars. If you care about your finances, do not go here for repairs.

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Recommend Dealer
No
Dec 06, 2017 -

Honda of Princeton responded

Meghan, Here at Honda of Princeton we strive for full transparency in our Sales, Service and Parts operations. We are beside our selves that our service department was unable to earn your business for your clutch repair. We would like to ask you to please contact our Fixed Operations Director, Corey Dahl directly at 609.423.2641 or at cdahl@princetonhonda.com so that we may resolve this concern for you. We are looking forward to speaking to you.

December 03, 2017

"Excellent is not good enough!"

- donada

First off, Mike Panos's, my Service Rep, is by far an 11 out of a 10! I have never dealt with a kinder or caring service rep in my fifty some years of auto ownership. Also, I was given a ride to a doctor's appt while waiting, given a ride home since I had to leave my car overnight, and was picked up the next day when my car was ready. Mike even gave me a discount knowing that I was a SS on a fixed income and my finances were tight. Thank you again, Princeton Honda, and in particular, Mike Panos! Donada

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Recommend Dealer
Yes
Employees Worked With
Michael Panos
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 04, 2017 -

Honda of Princeton responded

Thank you for the 5-star review! I am glad Mike delivered top-notch customer service and we look forward to your next visit!

November 11, 2017

"Honda service to my rescue!"

- Happy Lady

When my check engine light came on and "D" light started flashing I immediately went to Princeton Honda for help. I was very upset. Rob Horsey, my Service Advisor, made me feel confident that everything would be taken care of, and it was. It was important to me to have my car running properly as I would be driving to Florida the following week. My car was repaired that day and they did a total "trip check" for me. Rob was honest and sincere and I appreciate that quality in a person. Thank you.

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Recommend Dealer
Yes
Employees Worked With
Robert Horsey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 13, 2017 -

Honda of Princeton responded

Thank you for leaving such a great review of our service department! We are thrilled that Rob was able to take good care of you and get you back on the road quickly! We hope you had a great trip to Florida!

August 25, 2017

"Extremely Slow Service"

- scfa

Arrived at 6:45 am for a 7am appointment (booked online) for an oil change. I was the 5th car in the service bay and by 7:10 I was seated in the lounge. Service writer was polite and cordial. At 8:45 he said the oil change was done and that I had a nail in my tire which they could patch for $40. Even tho the price was more expensive than BMW and most other places charge I told them to go ahead. He said it would take approximately 30 mins. At 9:24 I left the dealership. 2 hours and 24 mins from the time of my appointment (which I was early for) till the time I left for an oil change and a tire patch. Only giving 2nd star because the service writer was polite and courteous.

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Recommend Dealer
No
Employees Worked With
Rob
Sep 14, 2017 -

Honda of Princeton responded

Hello, first we would like to say thank you for leaving this review however, we are so sorry to hear about this experience. We would like to speak with you about this issue at your earliest convenience. Please, call me on my personal cell phone at 848-448-4726. Thank you again!- Barry Magnus- General Manager

August 23, 2017

"Quick & easy"

- mnm1130

Came in for an oil change and tire rotation. I was pleased with the fast service and friendliness of the staff. Heather was a pleasure to work with!!

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Recommend Dealer
Yes
Employees Worked With
Heather Castro
Aug 25, 2017 -

Honda of Princeton responded

Thank you for the great review! I'm so pleased to hear that Heather was helpful. We look forward to taking care of you down the road!

August 22, 2017

"Best service experience ever!"

- donada

And that is saying a lot since I am in my 60s! Mike P. and Dan M. went "above and beyond" for me. The driver side visor I needed replaced had a recall which, through my own fault, I missed. They were able to get a special discount ok'd for me and had the visor replaced in a half an hour, and I was on my way - with a free carwash coupon to boot! Thanks again, Mike and Dan. Won't ever go to those guys "up north" for service again. I promise! Donna Schuetz

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Recommend Dealer
Yes
Employees Worked With
Michael Panos
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Dan Montoya
Aug 23, 2017 -

Honda of Princeton responded

Thank you so much for the kind words and an awesome review! I will be sure to pass along your compliments to Mike and Dan as I'm sure they will appreciate it. I am so happy to hear that the service team was able to provide you with an excellent experience. Thanks again for the review, and we look forward to seeing you again soon!

August 22, 2017

"professional "

- Ginny911

I was given the most professional service, I called and told them my problems, was told to bring in my car, and they serviced it, thank you, Robert Horsey, from Princeton

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Recommend Dealer
Yes
Employees Worked With
Aug 23, 2017 -

Honda of Princeton responded

Ginny, thanks so much for the review! I am happy to hear that our service team was able to provide a professional, positive experience. Come see us again soon!

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