First off, Mike Panos's, my Service Rep, is by far an 11 out of a 10! I have never dealt with a kinder or caring service rep in my fifty some years of auto ownership. Also, I was given a ride to a doctor's appt while waiting, given a ride home since I had to leave my car overnight, and was picked up the next day when my car was ready. Mike even gave me a discount knowing that I was a SS on a fixed income and my finances were tight. Thank you again, Princeton Honda, and in particular, Mike Panos!