I bought a car from these guys last Sunday and what should’ve been a fun experience, turned into a nightmare. The finance guy, Larry, wanted me to sign a credit application for Hapo Credit Union. I refused to sign as I already had full funding from BECU. Larry informed me that they get paid out quicker from this institution and seemed to be put out that I didn’t sign it. I signed all the rest of the paperwork and went out to get my car. I then found out that I only had one key, not two. Something they failed to mention up front, and in hindsight I should’ve asked. Now I have to spend another $300 to get a spare key. I chalked that up to my ignorance, and at that point it was too late to renegotiate as I had already signed the paperwork.
Fast forward to Monday when I got an alert that my credit had been pulled again. I login to my credit center and Larry had run my credit through Hapo Credit Union. Which is illegal. I did not sign the Hapo credit app. I called Larry and he told me BECU had denied part of my loan so he ran it through Hapo. I asked why he did not call me and he said “I’m very busy and have been with customers”. I talked to my bank and they had not denied my loan. Thank goodness I’m diligent about my credit otherwise I never would’ve known what was going on. I sent an email to both the GM of the branch and the CFO, and didn’t get a response from either of them. If you’re thinking about buying a car from these guys, don’t. Take your money elsewhere and save yourself some stress and dings on your credit.