Honda of Superstition Springs

Review EVERYTHING cause they will try to scam you! A week ago I purchased a Vehicle from this dealership and waited until my anger from the experience had subsided before I wrote this review. The e A week ago I purchased a Vehicle from this dealership and waited until my anger from the experience had subsided before I wrote this review. The experience went from bad, to great, to nightmarish over the week after finding the car I wanted. They literally tried to scam me out of an extra $990 that I only caught after reviewing the final loan document. When I first found the car I wanted, they confirmed the vehicle was available for test drive and I made the 30 minute drive out to see the car. Upon arrival the salesman John had us wait inside til he could retrieve the car. 45 minutes later, they finally informed us that the vehicle was borrowed by an employee and infact NOT at the dealership. We left very disappointed. The following weekend I saw the price on the vehicle had dropped significantly, so I reached out again and they insisted they had the vehicle this time. So we drove AGAIN 30 minutes (with no AC) to see the SUV. They allowed us to check out the vehicle and even test drive it without any salesman interference. They didn't try to add on any accessory sales and negotiating a fair price went smoothly. They agreed on $29000 for 72mo @ 6.99% for $486/mon and we were handed off to the finance department. This is where the dealers true colors showed up. The finance guy (I believe also a John) was kind and quickly ran through the paperwork (it was past their closing time.) Everything seemed great until the actual loan document. It showed the same monthly payment of $486... but it was for 75 months @ 6.8% and for $29990. I brought it to John's attention regarding the extra $990 and he started making excuses and said "what's a thousand dollars? I trust you" and printed out the new document. The problem is he didn't just adjust the total, but he also changed the term AND the APR. It wasn't some accident or miscalculation, he purposefully fudged the numbers to get the same monthly payment because that's what they want you to focus on. Thanks for further destroying any hope I had of finding a genuine dealership that operates as an upstanding business as opposed to some organized criminal enterprise. More

One of the best and easiest experiences I’ve had in a car dealerships. Mike & Koushi were very helpful and patient with me and walked me through the process and found me the car and color I wanted. This is m dealerships. Mike & Koushi were very helpful and patient with me and walked me through the process and found me the car and color I wanted. This is my second time leasing a car from this dealership and I’ll definitely be back. Thank you Honda of Superstition!!!! More

All of my dash lights went crazy. I went to this dealer and was told it would take about 4 hours so don’t plan to wait for it. I was there at 8am appointment time but decided to wai I went to this dealer and was told it would take about 4 hours so don’t plan to wait for it. I was there at 8am appointment time but decided to wait around. At 10am the car had not moved. At 10:45 it was in the bay and mechanic said it would be a short while. Service advisor came out and said front camera was bad and needed to be replaced. Camera and alignment would be $1600 plus tax. I could still drive the car so I refused. When I got home in Canada, I went to my dealer Centennial Honda. They did an alignment on the camera and charged $109.50, Canadian, which is about $80 U.S. dollars. I have all of this on paper which I can provide as proof. I tried to leave a review on their page but they don’t allow that, not much wonder! I don’t know why Angelo’s name came up for a rating. I don’t believe I even dealt with him and I certainly did not give him a one star rating. More

They steal or forget to put pieces back on your car when service is done. They charge you for work not completed. Example because of bad work in past I marked all 4 tires before rotation. When I got home al service is done. They charge you for work not completed. Example because of bad work in past I marked all 4 tires before rotation. When I got home all 4 tires in same spot not rotated even though I was charged. More

Tommy and Andrew truly delivered 5 STAR service for my vehicle. I would highly recommend the service center at Honda of Superstition Springs! vehicle. I would highly recommend the service center at Honda of Superstition Springs! More

I had a great experience overall and received a good honest deal from Honda of Superstition Springs, and specifically with John Sims the internet sales manager. Good conversation and friendly service. I honest deal from Honda of Superstition Springs, and specifically with John Sims the internet sales manager. Good conversation and friendly service. I will go to him for sure in 3 years when my lease is up! Mike K More

Great service and friendly personnel. My car was serviced in a timely manner and work well done My car was serviced in a timely manner and work well done More

Buyer Beware! So many issues since purchasing in 2020. Service, promises, contracts are not honored. I just want my car fixed at another Honda dealership becaus So many issues since purchasing in 2020. Service, promises, contracts are not honored. I just want my car fixed at another Honda dealership because of all the past issues. Now my 3rd party service contract that I purchased is only valid at their location. But never disclosed at signing and nowhere on the contract does it say I have to go back to them. In fact it says if I go back to seller, I don't have to pay the $100 deductible, if I don't use them I do. Doesn't that sound like I can go anywhere? I am really upset. Trying to work with Tommy Durant, service manager is a joke and won't return phone calls in any timely manner or maybe even at all. Still waiting at this point More