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Honda of Tenafly - Service Center

3.8

54 Lifetime Service Reviews

28 County Road, Tenafly, New Jersey 07670

54 Reviews of Honda of Tenafly - Service Center

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October 04, 2018

"Great & Prompt Service"

- AngieCRV

Frank Balido, thank you for helping me getting my car repaired without having to leave the car at the dealer for too long. The car is my tool to work and I appreciate ordering the parts in advance and taking care of me. You are the best!

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Recommend Dealer
Yes
Employees Worked With
Frank Balido
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 04, 2018 -

Honda of Tenafly responded

Dear Angie, Thank you so much for this five star review. I am happy to hear that Frank provided you with excellent customer service. I know how important time is and I am happy to hear that we were able to minimize your wait time. Sincerely, Norman Dorf Owner

October 02, 2018

"Good place and great service to shop for a car "

- Mj

I had a great experience at the Honda of Tenafly. Jason is very knowledgeable and helpful. He answered all my questions and he was very helpful. It was a pleasure to work with him.

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Recommend Dealer
Yes
Employees Worked With
Jason Delvalle
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Angelo DeLeon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 02, 2018 -

Honda of Tenafly responded

Dear MJ, Thank you so much for your five star review. I am happy to hear that both Jason and Angelo provided you with excellent customer service. They are super stars! Welcome to the Honda of Tenafly family. Enjoy your new car. All my best, Norman Dorf Owner

April 27, 2018

"A little white powder on the doors of my car."

- donaamarie

This problem has been going on since I purchased the car in June 2016, I have complained about a white residue on my door panels, I was always told just brush it off, ( but that does not resolve the problem) it does come back. Sometimes if you hit the door panel hard you can see the white residue floating in the air. Julia is the only one that seems to be concerned about this issue. She is very polite, knowledgable, honest and sincere and DOES respond to phone calls. I think Julia and I are on the same wave length we both want to know what this white residue is and where it is coming from. We are trying another angle and I hope it works. Again Thank you Julia and Craig (Service Manager ) for your patients with this issue. I just want it fixed RIGHT is that too much to ask?

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Recommend Dealer
Yes
Employees Worked With
Julia Johnson
May 03, 2018 -

Honda of Tenafly responded

Thank you for taking the time to provide us with your feedback. We would like to apologize for your current situation and we hope that the new approach that Julia and Craig have come up with will solve the current situation. We look forward to this issue being resolved.

January 27, 2018

"Even with 10 year warranty, They do not fix the car. "

- joobal

I bought honda odyssey a couple of years ago. I got 10 year warranty with it because I had problems with a previous car and had to pay a lot of money to fix it. The car is OK, except the rear hatch won't open when the temperature is low. So, I took the car to the service center and they said they couldn't locate the problem. I was not happy, but was too busy to argue. This winter I had the same problem and it was worse than the last year. So, I took it to the service center again, and I explained it happens every winter and it really need to be fixed. The woman said it could cost thousands of dollars to fix that, so I said it shouldn't because I have a bumper to bumper warranty. Probably after 5-6 hours I got a phone call saying they could not locate the problem again. So, I explained it happens when the temperature is low,. Then she said I should take the car when the temperature is low. That means I have to look at the weather forecast and get an appointment on freezing day. I think even if I take it on freezing day, they still can't find the problem because their work space is not so freezing. I really think they do not want to fix this problem. Maybe it is because I have a warranty. I searched on internet about this problem and it is pretty common with this car. They probably knows that. I will never buy honda ever again. I do not want to call or visit there ever again. I was going to use the car for many years, but now I am searching to switch to other company. I once believed honda of tenafly is a good company. Now I don't. If you buy from honda of tenafly, do not buy 10 year warranty because they woiuld not fix it.

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Recommend Dealer
No
Employees Worked With
Laurie Miller
Jan 30, 2018 -

Honda of Tenafly responded

Hello, thank you for taking the time to provide us with your feedback. We would like to apologize for the inconvenience you experienced while at our dealership. Our top priority is always the satisfaction of our customers. We would like to discuss your experience in better detail. Please give our service manager a call when you have some availability. Craig Kupiec 201-568-7000 x301

January 24, 2018

"Poor Service"

- Finnegan

1/24/2018 I purchased a new 2018 Honda Odyssey Elite from Tenafly Honda in August of 2017. This is probably the most expensive vehicle ever sold by this dealer. Five months later one of the heat/ac fans starts malfunctioning. I contact Tenafly Honda service department and schedule an appointment. I specifically asked if a loaner vehicle was available and was told to "just bring the van in and they will look at it and see if they need to keep it or not." I brought the car in and was politely told that I would have to leave the car and loaner vehicles are not available under any circumstances from Tenafly Honda. In other words, even if you buy the most expensive vehicle they sell and that vehicle breaks under warranty, you will have to rent a car while it gets repaired at Tenafly Honda. Not being told this fact in advance, I did not make arrangements to rent a vehicle and wasted my time. I suggest you purchase your next vehicle from a dealership that offers loaner vehicles or at least from a dealership that knows whether or not it offers loaner vehicles.

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Recommend Dealer
No
Employees Worked With
Service Department
Jan 25, 2018 -

Honda of Tenafly responded

Hello, thank you for taking the time to provide us with your feedback. I would like to start off by apologizing for the inconvenience you experienced. Unfortunately, our dealership does not have loaner cars. In certain circumstances, Honda itself will pay and provide a loaner car. I would like to speak to you about this matter in greater detail. When you have a moment of availability please give me a call. Sincerely, Craig Kupiec Service Manager 844-443-8654 x301

January 18, 2017

"Excellent Service"

- csg

Jessie was very helpful and attentive to my needs. My wait time was minimal and the service completed quickly. I enjoyed working with him and highly recommend him.

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Recommend Dealer
Yes
Employees Worked With
Jessie Arlington
Jan 18, 2017 -

Honda of Tenafly responded

Thank you for the positive feedback. It's a pleasure to hear that Jessie provided you with outstanding service right from the moment you walked in. We're happy to know that you had such a great experience. We look forward to seeing you again in the future.

January 08, 2017

"Good Service....But...."

- Jim

My car broke down on a Friday night ("check engine" light and VTM light, with vibrations). Was able to get it into the shop on a Saturday morning, MUCH to my relief! Was kept informed via telephone about the progress, and the pick-up car was sent quickly (a great service, by the way!). However, when I went to pick up the car, it appeared that bringing my car around the front seemed to fall between the cracks. As the employees were leaving for the night, and realizing my car wasn't coming around front, I had to go out and stop the woman who handles the desk who was leaving in a car with another employee and ask where my car was. She insisted that someone was getting it, but the last car mover who was still there said he didn't get the ticket for it. She came back in to assign my car to that car mover. Had I not stopped her, I could have been stuck with no car, on a very snowy night, on a Saturday night no less! Apparently, the leaving of pieces of paper and "Post-It" notes on the desk for the movers to get cars needs some serious, 21st Century, improvement. (BTW...the employee above was NOT the Service Advisor who initially helped me). Minor issue? Probably. But it was a little disheartening on such a night, after a long day. But, overall, my experience with Honda of Tenafly has been very good over the three years I've dealt with them, including the purchase of the car. This was the first time that I had to get a 'real' repair done (usually there just for service), and I was pleasantly surprised. Even the cost was an acceptable amount for the work done, and the work done has improved the performance of the car.

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Recommend Dealer
Yes
Employees Worked With
Jessie Arlington
Jan 09, 2017 -

Honda of Tenafly responded

Thank you for the positive review, Jim. It's a pleasure to hear that for the past three years you've had great car buying experiences. At our dealership, we always strive to ensure that our customers receive the care that they deserve right from the moment they walk in. We do apologize for any inconvenience you experienced and we would like you to know that customer satisfaction is always our top priority. Please don't hesitate to contact us if you have any questions, comments, or concerns. We look forward to seeing you again in the future.

December 31, 2016

"Poor Service on 12-30-2016"

- drajw

I have patronized Tenafly Honda for almost 10 years. Normally, the service has been 5 star over that time period. But, on 12-30-2016, the "customer service" for me merited one star or less. In short, Steve who is normally excellent with me dropped the ball and then his colleagues did too. I was told I had to wait for "Jessie" to arrive to handle my appointment when there was Steve, and two other staff members there-to me that is unacceptable after 10 years or 10 days of "paying" salaries and bills with this service provider. Steve knew I had a 7 am appointment as per the protocol to arrive early for diagnostic work which too is problematic, so his colleague began to "help" with asking a multitude of questions for which I had spoken to Steve about a week or so prior. They seemed to be tantamount to "keystone cops". The "service" person who "helped" me after 15-20 minutes of waiting was cantankerous and snooty and comported himself as if he has were doing me a favor-when I am the paying customer. To say that I was disappointed in this "service" is tame as I was apoplectic at this second class treatment which no one should tolerate. I spoke to the service manager, Kirk, and informed him that this visit would merit this review and the rating ascribed to it and thus the non-referral for recommended service to others. Shame on Honda Tenafly!

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Recommend Dealer
No
Employees Worked With
Kathy Amano, Jerry Keegan, Steve Pak
Jan 06, 2017 -

Honda of Tenafly responded

I apologize for the issue you had on your last visit and we appreciate you for being a 10-year customer. I would like to get some additional details from you. Please call me directly at 201-408-1910 when you have a few minutes to chat. Thank you, Carlos Cueto General Manager.

December 25, 2016

"The car was prepared for a drive to Delray Beach, Florida."

- William Farbstein

The basic needs of the car were met however, the cause for the appointment was not. The car needs a new navigation unit and the time required to procure one was too long. I was told it would take two to three weeks before the part came in and we (my wife and myself) were driving to Florida that same Friday. I was given a list of options in which the best one was to have it done at Delray Honda in Delray Beach, The car had been serviced there before (for a flood recovery and a tire). They said the new unit would be in in three days. I have an appointment there to install it.

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Recommend Dealer
Yes
Employees Worked With
Danielle Conte
Dec 27, 2016 -

Honda of Tenafly responded

Thank you for the positive feedback. We are sorry to hear about the issues you ran into involving your navigation system. At our dealership, we strive to ensure we meet the expectations of our customers and deliver everything we promised, and more. It's a pleasure to hear that Danielle was able to answer all of your questions. Please don't hesitate to contact us if you any comments, questions, or concerns. We look forward to hearing how your service appointment goes. We hope you enjoyed your trip to Florida!

December 09, 2016

"Very friendly and fast"

- Marcd1234

Ok if you ever need Honda service you have to ask for Danielle she was so friendly and helpful with getting my car repaired also she is layed back and not pushy at all.

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Recommend Dealer
Yes
Employees Worked With
Danielle Conte
Dec 09, 2016 -

Honda of Tenafly responded

Thank you for the great review. It's a pleasure to hear that Danielle made you welcomed right away and could add to your great experience. We look forward to seeing you again in the future.

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