My car broke down on a Friday night ("check engine" light and VTM light, with vibrations). Was able to get it into the shop on a Saturday morning, MUCH to my relief! Was kept informed via telephone about the progress, and the pick-up car was sent quickly (a great service, by the way!).
However, when I went to pick up the car, it appeared that bringing my car around the front seemed to fall between the cracks. As the employees were leaving for the night, and realizing my car wasn't coming around front, I had to go out and stop the woman who handles the desk who was leaving in a car with another employee and ask where my car was. She insisted that someone was getting it, but the last car mover who was still there said he didn't get the ticket for it. She came back in to assign my car to that car mover. Had I not stopped her, I could have been stuck with no car, on a very snowy night, on a Saturday night no less! Apparently, the leaving of pieces of paper and "Post-It" notes on the desk for the movers to get cars needs some serious, 21st Century, improvement.
(BTW...the employee above was NOT the Service Advisor who initially helped me).
Minor issue? Probably. But it was a little disheartening on such a night, after a long day.
But, overall, my experience with Honda of Tenafly has been very good over the three years I've dealt with them, including the purchase of the car. This was the first time that I had to get a 'real' repair done (usually there just for service), and I was pleasantly surprised. Even the cost was an acceptable amount for the work done, and the work done has improved the performance of the car.