Ourisman Honda of Tysons Corner

The first time at Ourisman, the service advisor kept trying to sell me additional services (i.e. fuel injector service). The second time, the service advisor didn't try to sell me anything additional a trying to sell me additional services (i.e. fuel injector service). The second time, the service advisor didn't try to sell me anything additional and was very professional but the service itself was disappointing. My car reeked like a mechanics shop when I got into it. The smell didn't go away for the entire 20-minute drive home. My husband told me he saw an oil spot where I usually parked. So, I opened the hood and saw, to my disbelief, that the service technician failed to replace my oil cap! Oil spilled all over my engine compartment! It makes me wonder if they replaced all of the bolts to my oil pan but I can't easily check that! More

The worst experience I've had in past thirty years. My temporary tag is expired for 16 days and the answer was there is nothing that they can do, terrible experience. Never go back. I had plan to buy a My temporary tag is expired for 16 days and the answer was there is nothing that they can do, terrible experience. Never go back. I had plan to buy a car for my daughter for her Birthday, not a chance to buy from them. More

I worked in the business world for 50 years and have never dealt with the incompetent people Tyson Corner dealership. I would not have had any of your employees I have dealt with working for me for 8 ho never dealt with the incompetent people Tyson Corner dealership. I would not have had any of your employees I have dealt with working for me for 8 hours. They NEVER answer their phones and NEVER return messages. They tell you things that are not true, they tell you they will take care of the problem and they don't, when I finally talk to someone they say they will get back to me and they never do. I purchased a car January 25 and still don't have the title, registration or plate. I called many times to get an updated temporary tag in Feb. and finally got it. I called many times last week to get another one as the one I have expired today. I was told on Friday by Austin Chamness he took care of it and I would be getting it. After many calls and emails today because I haven't gotten it I have received NO calls or emails back. The car is now parked in the garage where it has to stay until someone sends me a temporary tag. I have sent the BBB and your AG complaints. The only good employee you have there is Hossein Shahidi. More

I recently purchased a new vehicle from Ourisman Honda of Tysons Dealership, and I’m extremely happy with my purchase! The staff (John Pelaez & Zach in Sales) were incredibly Patient, Knowledgeable, Charisma Tysons Dealership, and I’m extremely happy with my purchase! The staff (John Pelaez & Zach in Sales) were incredibly Patient, Knowledgeable, Charismatic, Quick-witted, Passionate, Informative and ABOVE ALL… Helpful. Both displayed strong communication, interpersonal and customer service skills. They were able to help me find a vehicle that met ALL of my needs within my budget. The car itself is safe and reliable and has all of the features that I was looking for. I’ve been driving it for a few weeks now and haven’t had any issues. I HIGHLY RECOMMEND Ourisman Honda of Tysons Corner Dealership for anyone in the market for a new car. 10/10 definitely recommend!!! More

I wanted to take a moment to express my gratitude for the excellent experience I had while purchasing a car at your store. From start to finish, the process was smooth, efficient, and most importantly, enjoy excellent experience I had while purchasing a car at your store. From start to finish, the process was smooth, efficient, and most importantly, enjoyable. Your team's professionalism and expertise were evident throughout. They patiently answered all my questions, provided valuable insights, and guided me towards making the right choice without any pressure. Moreover, the attention to detail and personalized service truly exceeded my expectations. Not only did I find the perfect vehicle to suit my needs, but I also felt valued and respected as a customer. Please extend my thanks to : Kenneth-Cristian-Derek-Badye-Miguel. warm regards. Nechida Laidi More

Terrible experience overall. My salesman Dom was attentive and helpful but we showed up right when they opened at 11am and didn't leave until 4pm when I knew the exact car I want My salesman Dom was attentive and helpful but we showed up right when they opened at 11am and didn't leave until 4pm when I knew the exact car I wanted and called the day prior to make an appointment. The finance manager financed us through a very poorly rated FCU after telling us our financing would be through Truist bank which I was okay with. I would have taken a higher rate to go with a more well reviewed loaner and was under the impression my loan was through Truist. More

Overly frustrating buying experience. Like most people, I knew the car that I wanted and already secured financing. The salesman was redirecting me to look at different cars. And, when I Like most people, I knew the car that I wanted and already secured financing. The salesman was redirecting me to look at different cars. And, when I said my bank was closed (since they had me waiting even with an appointment), then threatened to sale the car if they weren't able to run my credit (I had a check already). The salesman manager was aggressive and not customer focused at all. I got the car that I wanted but also left having the worst buying experience of my life. Bad day! More

The people were nice. The experience was awful. They made us wait all day because the car wasn’t ready. Then tried to add to the price from their own website. They did hon The experience was awful. They made us wait all day because the car wasn’t ready. Then tried to add to the price from their own website. They did honor the price from their website. We came with a cashier check and it was 7:30pm by the time we left there. I More

And here are tidbits from a text chain that wasted 5 days of my time. . . From Christian, sales manager: "You reached out at the perfect time as I need to sell some cars! My best price on the 2024 Accord of my time. . . From Christian, sales manager: "You reached out at the perfect time as I need to sell some cars! My best price on the 2024 Accord EX will be $30k OTD. It's an UNBEATABLE price! Can you make it in today?" That really is an unbeatable price. Turns out Ourisman didn't seem serious about selling it, not at that price. Despite numerous requests, they would never put the offer in writing, then they said they had sold the car (although it was still listed on the webpage). But, good news!, they said the were getting another one in two weeks and cannot reserve it but will honor the same price. I accepted, and said I will buy it immediately, before it comes in. I didn't want it to get away like the other offer I had also accepted. That's when Dom said, "Well unfortunately we cannot close a deal on an incoming unit and at the price he gave you he cannot reserve the unit. However, if the car arrives and it is on the lot he will honor the pricing." Hmmm. I wrote back, "I don't understand. You say, "if the car arrives" -- do you no longer know if you're getting the car? And when you say, "if it is on the lot" does that mean you would take it off the lot to keep me from purchasing it? Sorry for all the questions, but I'm just trying to get a bit of certainty as to the way you operate your sales. It's a bit unusual for me. Every other dealership I've ever approached when purchasing a car immediately sent me a one-page sheet with all the car information. Since Ourisman's practices are not transparent, I'll need your help breaking your code. I want to buy the car as we've agreed upon, but you seem to be putting up a lot of roadblocks and I don't know why. Thanks very much." The response? No response. These guys are the reason car dealerships traditionally had a bad reputation. I thought that nonsense was over. Well, at Ourisman Honda the above is what you should expect. I would never recommend them or do business with them. I ended up buying the car, not from Ourisman, but from Safford Brown Honda. They were awesome. Transparent and ethical from start to finish. I can't recommend them more highly. Did it cost more than the "UNBEATABLE" (and UNPURCHASABLE) price from Ourisman? Yes, because it was legitimate and available. More

The sells person was ok. Financing person was horrible, he said that in order to get a better interest rate we needed to buy a $3,000 warranty. We decided not to buy from the Financing person was horrible, he said that in order to get a better interest rate we needed to buy a $3,000 warranty. We decided not to buy from them. More