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Honda of the Avenues - Service Center

Jacksonville, FL

4.7
2,365 Reviews

2,365 Reviews of Honda of the Avenues - Service Center

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April 18, 2024

Eric is the best. He always responds when I have issues with my vehicle. I truly have no desire to work with anyone else. He really is the best. More

by MOLLIE.PEARSALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Laurendeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2024

Brian was very helpful and an excellent communicator. He takes the time to explain the issues. I had a very positive experience with Brian. More

by nagy2515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bouchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2024

Warranty did not cover repair had to pay out of pocket which was a bit upsetting More

by DAN.WOELKERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luci Kott
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2024

This was the first time bringing my vehicle to Honda at the Avenues for service. My service advisor Brian was very helpful from start to finish. He explained the process of using the maintenance package an More

by mcoates0513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bouchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2024

They send email of what's wrong with your car. Send pictures and reports about what's happening More

by cheriegaskin92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcellis Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2024

The dealership and Brian as my advisor made the experience fantastic. Was a pleasure doing business with them! More

by dmkahn58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bouchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2024

The service writer tried passing my appointment off to another service writer who basically said heck no! but immediately did a write for a sales persons daughter that didn't have an appointment. They t More

by rheat2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcellis Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Honda of the Avenues responded

I'm so sorry for the experience you had when you came in for service. I will definitely investigate what happened. We do put seat protectors in every car with floor protection as well but we remove them when the vehicle is parked or pulled up. If you 'd like to stop in for a complimentary car wash, we'd be happy to do that for you as every car should be washed. If you'd like to give me a call to discuss I'd be more than happy to speak with you as we do value you as a customer. I would reach out to you but based on your user profile I am unable to locate your file. Crista Poynor Service Director

April 16, 2024

Paula is very nice and respectful make sure to get the job done and quickly More

by TheShadowStar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2024

Marcellious, and Clay helped me immensely. Clay helped iron out a problem with financing with Ally. And Marcellious helped check me in, checked me out, and explained to me with satisfaction ev More

by mikenkathi6268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clay Fenwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oral McDonald
2.0
This rating includes all reviews, with more weight given to recent reviews.
Darius Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcellis Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Honda of the Avenues responded

Thank you for your business and the kind review. I'm glad to hear Clay helped with financing and Marcellis did a thorough job explaining the services. We look forward to seeing you again. Crista Poynor Service Director

April 16, 2024

Dan in service provided great customer service. We appreciate all the help with our Honda Ridgeline. More

by clarkjenl78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Danley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Honda of the Avenues responded

Thank you for your business and the great review. We look forward to seeing you on your next service. Crista Poynor Service Director