Honolulu Buick GMC - Service Center

I love the car we bought from them, but the discussion about pricing was backwards and not thoroughly explained. Hidden expenses were not revealed until later during paperwork and we were not happy with t about pricing was backwards and not thoroughly explained. Hidden expenses were not revealed until later during paperwork and we were not happy with the final price when it was revealed. While the people were nice and felt genuine, the dealership itself needs work. Their music is entirely too loud and obnoxious with old speakers, and there were light fixtures that flickered on and off constantly. Please lower the music and choose something more soothing, and fix your lighting. I was in sensory overload by the end of the purchase, and my husband had to facilitate the rest of the paperwork. Also, I’ve received several of these emails asking for a review, and I did not want to do it and yet continued to receive them. Catch the hint when they don’t reply the first couple times, don’t bombard people’s email with a stupid review. More

Good service department. Asked for suspension fix. $2200.later, still same issue. Will not return. Asked for suspension fix. $2200.later, still same issue. Will not return. More

Irene Nicholson is the take away in superior service also Sheldon Ahlo was great help in sourcing and arranging a body part Sheldon Ahlo was great help in sourcing and arranging a body part More

Kind helpful staff kept me informed. Did good work but so busy I couldnt get work done soon Did good work but so busy I couldnt get work done soon More

Disappointed. .. Service advisor does not know how to communicate... no text or phone call on vehicle status... I have to call to find out the status... .. Service advisor does not know how to communicate... no text or phone call on vehicle status... I have to call to find out the status... More

Just not so friendly and lack of smile. People seems like not happy doing their work. Every time I have my car for service, something just ain’t adding up, especially the people that works People seems like not happy doing their work. Every time I have my car for service, something just ain’t adding up, especially the people that works there. Not approachable. More

It took 9 hours to complete a simple oil change and tire rotation. I had an appointment at 8am and didn’t get my vehicle back until 5pm. Sam Rose had even asked to keep my vehicle overnight if they didn’t g rotation. I had an appointment at 8am and didn’t get my vehicle back until 5pm. Sam Rose had even asked to keep my vehicle overnight if they didn’t get to it? By far the worst experience & terrible communication from the service department. More

One service advisor, no service manager, 2 service techs. They didn’t do the tire rotation and yet I was charged for it. I never received the GM or military discount. They didn’t preform a test drive and the They didn’t do the tire rotation and yet I was charged for it. I never received the GM or military discount. They didn’t preform a test drive and they didn’t look at the tie rods that I had a question about. This also was the longest oil change I’ve ever been too. 2 1/2 hours is way too long. More

Great people, gave me an awesome deal and I am very grateful for the entire team! grateful for the entire team! More

Great people, very attentive and patient. Only reason it’s not 5 star is because the manager didn’t give me the best deal but really everyone was 5 star!! Only reason it’s not 5 star is because the manager didn’t give me the best deal but really everyone was 5 star!! More