House of Imports

My service has always been good there. When there have been a bit of concerns they have made it Great right away. When there have been a bit of concerns they have made it Great right away. More

Came in to check on my dead radio/lcd screen on my 2014 GL450. Paid $280 for full diagnostic which took 2 days so had to leave my vehicle there. Was told that my Command Center unit is faulty and would cos GL450. Paid $280 for full diagnostic which took 2 days so had to leave my vehicle there. Was told that my Command Center unit is faulty and would cost almost $5700 to have it replaced. And even if the unit is replaced, they said they can't guarantee that the LCD screen would work and could cost even more to replace that. $5.7k is probably 1/2 of what the car is worth so makes no sense for me to have it done just for some music. I saw some used unit on eBay for $300-400 but need to have it reprogram by the dealer due to the Anti-Theft Protection on these things. Called them and ask how much they'd charge to reprogram and they said they won't do it if the part didn't come from them. I don't expect cheap services on a Benz but unless you're willing to give this dealer an arm and a leg, you're left in the cold. The service rep was nice but that didn't really resolve my issue. More

Best customer service from Dominic. She's really helpful and knows customers needs. That's She's really helpful and knows customers needs. That's More

House of Imports, the Hwang Sales Team is the best. I am very happy with my purchase experience. Thank you! I am very happy with my purchase experience. Thank you! More

A very easy and honest experience. Everyone was courteous and friendly and made sure that I was happy with all aspects of the sale. Thanks. Everyone was courteous and friendly and made sure that I was happy with all aspects of the sale. Thanks. More

The service and all the staff there was great! They were all very nice and friendly. My only problem was while waiting for the finance portion of buying the car, I was sitting for about an hour wh They were all very nice and friendly. My only problem was while waiting for the finance portion of buying the car, I was sitting for about an hour when they said someone would see me in 20-30 min. They also mean no haggle when they say no haggle haha. But great staff!! Justin and Jason were the best! More

Exceptional service and my advisor Brian Hoffrichter (sp? ) very professional and knowledgeable - was a pleasant experience and all staff are very friendly and helpful. ) very professional and knowledgeable - was a pleasant experience and all staff are very friendly and helpful. More

One of the easiest and most straightforward car-buying experiences. Josephine Hwang was kind, courteous, and attentive to all of my family’s car-buying needs. experiences. Josephine Hwang was kind, courteous, and attentive to all of my family’s car-buying needs. More

I loved that House of Imports had a larger inventory from all the other dealerships I had visited. Also, I am very satisfied with my salesman. He was awesome. He was professional, patient, friendly and helpf all the other dealerships I had visited. Also, I am very satisfied with my salesman. He was awesome. He was professional, patient, friendly and helpful. Thank you Ali! More

Very Clean, professional staffs, very knowledgeable staffs, very friendly, very generous staffs. I truly appreciate this dealership. Thank you staffs, very friendly, very generous staffs. I truly appreciate this dealership. Thank you More