Huntington Beach Hyundai

DO NOT DO BUSINESS WITH THIS DEALERSHIP! !! My sister found a car listed by this dealership on-line for $20,000. She went in, drove it, and decided to buy it as it was in her budget. She h !! My sister found a car listed by this dealership on-line for $20,000. She went in, drove it, and decided to buy it as it was in her budget. She had a car to trade in and she rejected their first offer, but after the salesman went to "talk to the manager" he came back and said they agreed to the price. The contract signing was very different from what my sister was accustomed to. The desk acted as a big computer tablet and they just scrolled through it and said, "Sign here", "Initial here" but it was all just an online copy. Then instead of printing out the contract for her, and giving her a hard copy, they gave it to her on a thumb drive. This just seems so ridiculous to me, that a person is spending so much money on a car and you don't even get a physical copy of what you signed. It turns out that the price of the car was actually $29,000 dollars due to some "mandatory" add-ons. Yes, my sister should have paid closer attention to what she was signing, and she knows that. It also turns out that they did not give her the agreed upon price for her trade in, and again, bad on my sister. But there is something very different about going through a paper contact where you have time to look at exactly what you are signing, versus having something scrolled through very rapidly and being told to just "sign this" and then scrolling to the next item. She actually totally trusted her salesman, after she purchased her car she told me how nice he was, and obviously very naïvely she assumed that he was not going to try to pull some crazy shenanigans on her by adding $9K to the price and stiffing her on the trade-in value. Looking at the contract more closely when she got home after having to print out all the pages herself she noticed all the discrepancies and contacted the dealership for clarification. Several emails and phone calls went unanswered. We finally went to the dealership ourselves where it was explained to us that there was no way this car could be sold for $20K because in their words "we wouldn't make any money that way." Then they insisted that the add-ons which were listed on the contract as optional, were in fact not optional, and they could not be removed even though one of them was just some sort of software package that they could have just canceled, but would not, because they "wouldn't make any money that way." Then the salesman came in and said he had explained this all to my sister. Of course there was no way that he had done that, because if my sister knew that a car listed for $20K was in fact $29K she would have gone no further as she knew very well that this price far exceeded her budget. And she did sign the contract which had all these add-ons added on, again, that is on her. The bottom line is she made a mistake and is paying for her mistake, but from reading the other reviews here this is obviously a common practice at this dealership, advertising a car for one price when it in fact is several thousands of dollars more. And ultimately, it is their word against hers, even though as I mentioned, there's no way she would have continued with the purchase if the actual price had been disclosed to her when she first showed interest in the car. I do not understand how these sorts of shady practices are even legal, but apparently they are, as they have been getting away with it for some time now with no consequences. I just want to warn everyone who is contemplating dealing with these people to just find another dealership. They are really just very dishonest and I want to save anyone I can from having such a horrible experience. More

BE CAREFUL! They will steal you money misrepresenting the facts! Cheating to complete the deal! We went today to ask about a warranty package that we agreed for They will steal you money misrepresenting the facts! Cheating to complete the deal! We went today to ask about a warranty package that we agreed for within a car purchase contract and they simply denied everything after we signed the contract ! Fares and Eric are scam(Be careful) they changed every single word they agreed with us for during the purchasing and misrepresented facts about the car! We ended up calling 911 after they mistreated and harassed us when we went to discuss all the misrepresented facts!!!! More

this is the worst experience I have ever encountered! !. Your salesman Sameer met with me and my wife Lorna recently to purchase a vehicle from your dealership. We met with Sameer to purchase a 201 !. Your salesman Sameer met with me and my wife Lorna recently to purchase a vehicle from your dealership. We met with Sameer to purchase a 2017 Hyundai Santa Fe for $17,412.00. We told him last night at 7:30 we secured financing for the car and would be back at 10am thisThursday with the check. He gave us the purchase contract to bring to the credit union. He said he would repair the recall on the vehicle and replace the cargo mat and screen today. I just got a text NOT even a call from this unprofessional salesman that you employ that the vehicle was sold from underneath us last night. The recall was never discussed with us during the purchase. You know It is illegal to sell a vehicle with an active recall. Sameer also added garbage fees for paint and fabric and security and tire maintenance that added an additional $2,900.00. that he would not remove. Your sales pricing is a trick to think buyers are getting a good deal. What a joke!! More

Went to look at a Certified Pre-Owned car advertised online. We were interested in buying at the advertised price. Took if for a test drive and was told during drive that the price did not include "pain online. We were interested in buying at the advertised price. Took if for a test drive and was told during drive that the price did not include "paint and interior protection". When ask how much.............$5,800!!!!! No where in the online advertisement was there ANY mention of the rip off add on cost. Bait and switch is alive and well at Huntington Beach Hyundai! No thanks. Will file a complaint with State of California. More

I had the exact same happen to me with the extra $1000 of "dealer installed options" which were useless to me. It was a used car I was buying, they just got it in. The ac wasn't working, there was sqeaking "dealer installed options" which were useless to me. It was a used car I was buying, they just got it in. The ac wasn't working, there was sqeaking noise in the cabin, and it needed tires. I told them to put new brake pads, fix the noise and ac. After the car was delivered, I noticed they didn't fix the noise and didn't do the brake pads.The ac was working however, 4 weeks later it stopped blowing cold air. They didn't diagnose the ac and repair, they just charged it with freon and it leaked out. And they were supposed to do some ceramic paint coating, witch of course they did not. Cheesy dealership who doesn't care for their customers and will rip you off in a second. Buyer beware! More

I purchased a new Elantra from this dealership last week. Somehow, they added extra costs to my purchase, including $1,940 USD for GPS, $950 USD for warranty asset protection, and despite my repeated refusal Somehow, they added extra costs to my purchase, including $1,940 USD for GPS, $950 USD for warranty asset protection, and despite my repeated refusal, $2,941 USD for a ten-year warranty. So, they imposed additional expenses of around $6,000 USD that I did not want. More

We are very satisfied with the attention and service Issaias was very knowledgeable and helpful. Issaias was very knowledgeable and helpful. More

I have never written a review for a dealership before, but I have never been impressed by a dealership—until now. The entire team at HUNTINGTON BEACH HYUNDAI is fantastic, they exceed expectations, and th but I have never been impressed by a dealership—until now. The entire team at HUNTINGTON BEACH HYUNDAI is fantastic, they exceed expectations, and their customer service is unmatched. My wife and I commented to each other that this was the best car buying experience ever (That includes buying a car directly from a general manager who was a friend). The whole process was seamless, comfortable, and effortless. We purchased a 2023 Ioniq 5. Our salesman was JOE K, and he was awesome! JOE is just a great guy. He is friendly, knowledgeable, professional, and above all else honest. JOE truly cares about the customer, and he goes out of his way to work with you and make sure you are satisfied with the whole process. MIKE the sales manager is another asset to HUNTINGTON BEACH HYUNDAI. MIKE is laid-back, friendly, honest, and goes above and beyond to make you feel comfortable and welcome at the dealership. The finance team at HUNTINGTON BEACH HYUNDAI is also terrific. ROBERTO and TONY are friendly, professional, and they explain the entire financing process. They are completely transparent about the contract. Both TONY and ROBERTO were a pleasure to work with and a pleasure to talk to while finalizing the deal. The General Sales Manager FARIS was also great, and another person that makes HUNTINGTON BEACH HYUNDAI an incredible dealership. FARIS is a friendly and genuine guy that also cares about the customer’s experience. It was a pleasure meeting and talking to him. I cannot say enough wonderful things about this team and the dealership. I highly recommend making them your first stop and speaking with JOE K when buying a car. They are doing it right and are the example that other dealerships should follow. Thank you all so much for a terrific car buying experience. We truly were impressed. More