After reading the excellent reviews on Hurst Autoplex Mitsubishi, my family and I decided to make the drive from Rockwall to Hurst yesterday morning to "possibly" buy a new Mitsubishi Outlander. The reviews were very accurate. I don't think I have had a more pleasant dealership experience.
First, Mr. Breece Higgins called me on the phone while we were on I-30, told me that he had read my e-mail and would pull out the SUV I have chosen to look at immediately. That was it! He did not try to get any more information or prolong the phone conversation unnecessarily, which has always been a big turn-off for me with past dealerships (and therefore made me very hesitant to leave my phone number in any dealership).
Once we got to the dealership, we noticed a couple of customers walking around and looking at cars. The atmosphere was very relaxed. The staff inside were very friendly, courteous, and professional. Mr. Higgins treated us very well. His presentation of the SUV was concise, but answered accurately whatever questions we had. He made us feel very welcome and relaxed. When it was time to fill out paperwork -- and at this point I was very surprised and pleased that we were just "now" having to fill out "any" paper, as opposed to past experiences -- Mr. Higgins was very patient and accommodating.
As I was transferred from Mr. Higgins' office to Mr. Kevin Sparger's office for financing, the staff greeted me and were asking a few personal questions as if I were a family guest. Mr. Sparger was just as friendly and professional. From what I have observed, they really looked like a big family and worked as a team. That was important to me because I was purchasing the 7-seater SUV for my parents and four (4) younger siblings. I did not want to end up at a dealership that only saw me and my family as customers for that day, but one that would go above and beyond to make sure we would become lifetime customers. Even though Hurst Autoplex Mitsubishi is almost 50 miles from where we live, I can't imagine going anywhere else for future vehicle purchases. They definitely deserve five (5) stars, and much more, customer loyalty.