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Hyundai of Chantilly - Service Center

3.1

3 Lifetime Service Reviews

14848 Stonecroft Centre Court, Chantilly, Virginia 20151

3 Reviews of Hyundai of Chantilly - Service Center

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August 20, 2018

"Discrimination "

- Cbutler1

Worst Dealership ever ! PLEASE DONT GO HERE NO MATTER HOW MANY DEALS AND COUPONS THEY HAVE. I went it today for a oil change and had a 2 o'clock appointment, I got seen immediately and my car was ready quicker than normal . I then get in my car and before I left something told me to check my fluids , oil and everything they touched . As I proceed to get out my car I tried to get my hood latch open it wouldn't open so a technician offered to help out so he couldn't get the hood open . Eventually we opened the hood so I noticed my fluids and oil were low , how can this happen if I just paid for it to get done . So the technician advised me to drive back around so here I am a 2nd time in line so a employee said can he help an I explained what was wrong so he tried to add fluids in my car while I was standing there then took my car back to the service part to fix my hood latch . They bought it out on 15 min and tried to spray lube on it. Still a issue . So I ended up asking to see the manager so he came out his name is Jason Rankin we talked for about 15 min with him the entire time Pretty much telling me I'm wrong and lyin . I was flattered how he called me a liar and I'm a customer . Then I asked for another manager which was the General Manager name : Ash Rezk, which also called me a liar and his technicians know what they're doing etc, He proceeds to stand up throw his card in my face stand up in his chair while I'm still sitting and yells Get Out!, and threatens me to get out or he will call the police I then told him to go ahead , the police shortly arrived and cleared Things out but I was flattered at the disrespect, discrimination,and attitudes of these managers Ash Rezk and Jason Rankin please don't go here I came in for a oil change and left with a broken hood , no fluids and low oil these guys should be fired and this Hyundai really needs a evaluation! I will be going to court for property damage.

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Recommend Dealer
Yes
Employees Worked With
Ash Rzek and Jason Rankin
Aug 27, 2018 -

Cbutler1 responded

Issue my refund !

October 13, 2016

"Great service experiences!"

- kbowles

Bought my Elantra at this dealership about a year and half ago--every time I've come for service/maintenance since, Jen Seldon has made the process a pleasant one. Thanks to Jen and the entire service team!

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Recommend Dealer
Yes
Employees Worked With
Jen Seldon
November 18, 2015

"Service"

- Mr, Electronic

I Had to service my vehicle for a brake pad replacement front and rear, resurface my rotors as well. Very professional staff. I received a loaner car while waiting, I made some trips in the surrounding area so thoughtful of their customers. My service advisor Jason Skidds was very knowledgeable on the time frame, called me while I was away from the dealership promptly when the service on my vehicle was completed. The whole staff is genuine and friendly welcomes you to their state of the art facility. Awesome experience getting your vehicle serviced.

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Recommend Dealer
Yes
Employees Worked With
Jason Skidds, Kayla
Nov 18, 2015 -

Hyundai of Chantilly responded

Good morning, Thanks for the great review! We appreciate you sharing your positive experience with Jason and Kayla with us--glad you enjoyed your visit to our dealership. Continue to enjoy your Hyundai, and we look forward to helping you again! Best, Hyundai of Chantilly

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