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Hyundai of Cool Springs - Service Center
Franklin, TN
111 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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111 Reviews of Hyundai of Cool Springs - Service Center
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February 07, 2022
Got a recall serviced on a trunk latch. The team was nice and quick to get the job done. They even topped of my fluids which was kind of them. Overall it was a great experience. and quick to get the job done. They even topped of my fluids which was kind of them. Overall it was a great experience. More
by stamps421
Employees Worked With
Helpful January 21, 2022
Mr Falcone is very helpful and always pleasant. He goes Mr Falcone is very helpful and always pleasant. He goes the extra mile to make sure the customer is happy. Mr Falcone is very helpful and always pleasant. He goes the extra mile to make sure the customer is happy. More
by Tucker
Employees Worked With
James Falcone
December 02, 2021
As it turns out, there is a significant flaw to Hyundai engines and there have been class action lawsuits, resulting in Hyundai being liable for replacing the engine. Unfortunately, I am one of the peopl engines and there have been class action lawsuits, resulting in Hyundai being liable for replacing the engine. Unfortunately, I am one of the people affected by this flaw. Hyundai of Cool Springs has had my car since October 22. Not once have they called to update me - I’ve had to call every time and I’m lucky if someone picks up the phone. No one will give a straight answer as to what’s going on, and often over promise that I’ll know more soon. They have not provided me with a loaner car, and no one on the corporate or local side will give me an answer on if a rental will be reimbursed. If you live in Nashville, you know transportation is important. The area is not walkable, and public transportation is not available everywhere. Subsequently, my husband has had to leave work every day to get our daughter (wrapping up work at night), my daughter has missed important doctor’s appointments, and we’ve spent $1,000 on rental cars so I can stay in good standing with my job. Most importantly, I’ve lost an 1.5 hour of time with my daughter every day. If you are a working parent, you know how important this is. I understand times are hard now. There are labor shortages and supply chain disruptions, but that is no excuse for a complete and utter lack of customer service. I used to be a huge fan of Hyundai. This is my second car from the brand. But they’ve failed to understanding that the marketing life cycle doesn’t end with a purchase, it continues on in to the buyer experience as well. More
by lizholloway29
September 08, 2021
Having had service on Lexus, Mercedes, and Chevy's I have been terribly disappointed in the lack of communication from the service department. i have a new Palisade with a warranty problem and am on week 4 o been terribly disappointed in the lack of communication from the service department. i have a new Palisade with a warranty problem and am on week 4 of getting it repaired and 4 hours past due from promised repair time. No answer at the service department and the message box is full. I will not buy another Hyundai due to this and will be trading in shortly, if I can get it repaired. More
by jshort
March 05, 2021
After engine locked up on interstate, had 2017 Tucson towed to Cool Springs. Realize it was News Year Day and followed by weekend, so did not expect them to drop everything and take care of me. But di towed to Cool Springs. Realize it was News Year Day and followed by weekend, so did not expect them to drop everything and take care of me. But did expect something beside indifference and no communication when they said they would call. By Monday afternoon it was obvious they had no idea when they might look at it or if they could provide a loaner car. Chris Knap was the only one who made an effort and called me on Monday to ask what was gong on after finding paperwork on desk. I am sure there are good people there; however, their working conditions appeared chaotic and stressful. It was difficult to even be acknowledged by anyone. Rented a trailer and had car towed to my dealer in KY and have had great service there. More
by bobbiepatrick1327
Employees Worked With
Chris Ramoudo
February 23, 2021
Excellent service Nicest people in the auto industry I have had 14 oil changes and tire rotations and has always been excellent Would highly recommend have had 14 oil changes and tire rotations and has always been excellent Would highly recommend More
by The man
February 02, 2021
Called for an appointment and they were able to book me on the same day. Routine scheduled maintenance interval performance and it was handled quickly and efficiently. on the same day. Routine scheduled maintenance interval performance and it was handled quickly and efficiently. More
by greening51
Employees Worked With
