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Hyundai of Cool Springs - Service Center

Franklin, TN

3.8
106 Reviews

106 Reviews of Hyundai of Cool Springs - Service Center

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September 08, 2021

Having had service on Lexus, Mercedes, and Chevy's I have been terribly disappointed in the lack of communication from the service department. i have a new Palisade with a warranty problem and am on week 4 o More

by jshort
Customer Service
Overall Experience
Recommend Dealer
No
Employees Worked With
Mike Pierce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Falcone
March 05, 2021

After engine locked up on interstate, had 2017 Tucson towed to Cool Springs. Realize it was News Year Day and followed by weekend, so did not expect them to drop everything and take care of me. But di More

by bobbiepatrick1327
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Chris Ramoudo
Mar 08, 2021 -

Hyundai of Cool Springs responded

Bobbie, We apologize for the inconvenience. Management has been notified so we can make proper adjustments. If you would like to speak further on this matter, please, call Mark Hepler at 615-790-2500. Thank you, Amber Marx

February 23, 2021

Excellent service Nicest people in the auto industry I have had 14 oil changes and tire rotations and has always been excellent Would highly recommend More

by The man
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Craig Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Falcone
Feb 24, 2021 -

Hyundai of Cool Springs responded

Hello there, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Hyundai of Cool Springs to have earned it. We hope you have a great day!

February 04, 2021

They did a great job on my Santa Fe's routine maintenance and at a reasonable price. Always fast and thorough. I will definitely be back. More

by 2016HyundaiReviewer
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
James Falcone
Feb 09, 2021 -

Hyundai of Cool Springs responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 02, 2021

Called for an appointment and they were able to book me on the same day. Routine scheduled maintenance interval performance and it was handled quickly and efficiently. More

by greening51
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2021 -

Hyundai of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Hyundai of Cool Springs

January 25, 2021

Always great service, I have never had a bad experience with this dealership. I have a 2012 Hyundai Sonata and they have always done my service. Great people. More

by Lillyj_1955
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim O'Leary, James Falcone
Jan 26, 2021 -

Hyundai of Cool Springs responded

We are so happy to read such a great review about Hyundai of Cool Springs! Please don't hesitate to reach out to us if there's anything more we can do!

December 03, 2020

Dear Hyundai Customer Service, I want to lodge a Dear Hyundai Customer Service, I want to lodge a complaint about my local Hyundai dealership, Hyundai of Cool Springs in Franklin, TN. Approximately More

by shelby2028
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Tim O'Leary, James Falcone
Dec 15, 2020 -

Hyundai of Cool Springs responded

We do apologize for the inconveniences. As you know, we are working to get this resolved in the best manner possible.

October 03, 2020

Service department is excellent. Friendly greeting and updates throughout the quick service. Everything was attended without any need for followups. Well done! Thank you. Love our 2020 Hyundai Santa Fe. More

by Phil & Jenny
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Keith Pickles and tech 42623
September 16, 2020

Thank you Chris and entire customer service team. I love my Santa Fe Hyundai and I highly recommend Hyundai of Cool Springs! Happy to be a customer! More

by PAK
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Knab, James Falcone
Sep 17, 2020 -

Hyundai of Cool Springs responded

Pak, thank you for your positive review. We're glad to hear that you found our team here at Hyundai of Cool Springs so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! Safe travels!

July 26, 2020

service is on point Truly the best service department. Exceptional service second to none. i would truly recommend this dealer to everyone i know. wonderful car buying e More

by Spook.man50
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Craig Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2020 -

Hyundai of Cool Springs responded

Thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Hyundai of Cool Springs to have earned it.

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