Hyundai of Cool Springs - Service Center

Always great service, I have never had a bad experience with this dealership. I have a 2012 Hyundai Sonata and they have always done my service. Great people. with this dealership. I have a 2012 Hyundai Sonata and they have always done my service. Great people. More

Dear Hyundai Customer Service, I want to lodge a Dear Hyundai Customer Service, I want to lodge a complaint about my local Hyundai dealership, Hyundai of Cool Springs in Franklin, TN. Approximately Dear Hyundai Customer Service, I want to lodge a complaint about my local Hyundai dealership, Hyundai of Cool Springs in Franklin, TN. Approximately 6 months ago I took my 2011 Hyundai Sonata Limited 2.0T with 27,000 miles on it into the dealership for transmission problems, namely erratic shifting. Initially my advisor, Chris, told me they could not diagnose the issue despite me telling him I had read several online complaints about a sensor problem affecting the transmission. Over the next several months the vehicle was in and out of their facility on several occasions and still no fix. At one point Chris kept my vehicle for almost two months with no resolution and I finally asked for it back. About two weeks ago the transmission started shifting erratically again triggering a MIL. I was able to take the vehicle directly to the dealership so they could scan the MIL before turning the vehicle off as I had done initially. James was my service advisor this time and he told me he had seen this same issue before and believed it might be a transmission fluid temperature sensor. Finally someone with some insight after 6 months of frustration! The diagnostic scan did indeed reveal that the internal sensor that measures the transmission fluid temperature was going bad. The dealership fixed the issue but claimed it was not under warranty despite the car having only 27,000 miles and under 10 years in service date. I refused to pay for the repair because I felt the sensor was an internal part of the transmission and should be covered. A few days later James called to tell me the repair would be covered under warranty. Today I went to pick up the vehicle and before leaving noticed a 4 inch long creased dent on the right side of the hood as if a garage door had dropped on the hood. I was extremely upset as this car still looks brand new inside and out. My service advisor James agreed that the new damage was caused sometime during the repair period. He apologized but words can only go so far. James told me they would send the car to their body shop for repair. My wife had dropped me off at the dealership and I had no way home so I asked for a loaner car. James told me he didn’t have a loaner car for me. I had to ask to speak to the service manager, Tim, before they agreed to find me a car to drive home. After an hour of waiting I was given the cheapest, bare bones, and filthy Nissan Sentra to get home in. I really believe the employees at this dealership are incompetent and someone in upper level management or at Hyundai Corporate needs to be made aware of their incompetence. More

Thank you Chris and entire customer service team. I love my Santa Fe Hyundai and I highly recommend Hyundai of Cool Springs! Happy to be a customer! my Santa Fe Hyundai and I highly recommend Hyundai of Cool Springs! Happy to be a customer! More

service is on point Truly the best service department. Exceptional service second to none. i would truly recommend this dealer to everyone i know. wonderful car buying e Truly the best service department. Exceptional service second to none. i would truly recommend this dealer to everyone i know. wonderful car buying experience. worth the trip every time More

Well taken care of Chris Knab was the service representative that handled the repair need for my car. He was very through and let me know as the work progressed as to Chris Knab was the service representative that handled the repair need for my car. He was very through and let me know as the work progressed as to how much longer I would be there. I am very pleased with the Service Department. More

We just relocated to TN from PA and had a problem with our A/C that could not be resolved before we left. We contacted Cool Springs Hyundai and got an appointment the next day. We were also given a free r our A/C that could not be resolved before we left. We contacted Cool Springs Hyundai and got an appointment the next day. We were also given a free rental to use for the two days it took to get the part and work done. Tyrone was very personable and went out of his way to make us feel welcome. We definitely will be buying our next Hyundai at this dealer. More

Service appointmet The service attention to my vehicle was prompt and excellent. The wait time good. Keith Pickles, the advisor kept me informed and answered all of my The service attention to my vehicle was prompt and excellent. The wait time good. Keith Pickles, the advisor kept me informed and answered all of my questions and concerns very well. More

Wonderful experience with Kris Richardson If you need a Wonderful experience with Kris Richardson If you need a new or used car go see Kris. Everyone was so nice,curious and knowledgeable. Loved it Wonderful experience with Kris Richardson If you need a new or used car go see Kris. Everyone was so nice,curious and knowledgeable. Loved it More