Hyundai of New Port Richey - Service Center

Unfortunately Bad experience this time Received my car with rear lights cover inside the trunk removed and no bulbs , no body notified me that something need to replaced , also the report Received my car with rear lights cover inside the trunk removed and no bulbs , no body notified me that something need to replaced , also the report emailed to me indicates That the bulbs were checked and working ( box checked in green color) , I discovered this at night as the rear light not working, I opened the trunk and found both covers are removed and no bulb . This gave me a hard time as I needed to go back the next day to check what is going on, I met Maria and explained the problem to her and showed her the report and receipt of the service done yesterday, she looked at it and said nothing in the report related to the light ( she was looking not believing me )and she gave Shaun a call and he said he has no idea about that and I need to come back on Tuesday to fix it ( I don’t imagine how let the customer leaves and stays 3 days more with no rear light without even trying to solve the problem). I insisted that they must fix the light for me, Maria asked who was the Technician worked on my car, and found he is Ford , she asked him he said yes he removed the covers and the bulb because something wasn’t working needs to be replaced and he notified Shaun about it Bu Shaun denies that ( I don’t know what is the truth). I don’t know how something in the lights was not working and I got the report by email that lights and bulbs were checked and working and the box checked in green color. Also the light was working fine the night before doing the service. I asked Ford to just put bulbs and he did and everything worked fine. More

Fast & easy I had an appointment got there 10 minutes early was out on my way within an hour. The waiting room was full with goodies. Enjoyed my little stay at Hy I had an appointment got there 10 minutes early was out on my way within an hour. The waiting room was full with goodies. Enjoyed my little stay at Hyundai More

Amazing They are amazing. Extremely friendly people and know exactly what they are doing. They will not try to sell you a lost of things that "need to be rep They are amazing. Extremely friendly people and know exactly what they are doing. They will not try to sell you a lost of things that "need to be replaced/repaired." They know exactly what they are doing and answer all questions no problem. I went in with multiple problems with my car (2016 veloster) and was only able to fix one problem, had to order the parts for the rest, no problem. I'm more shock and happy that my rear door panel was approved for replacement under warranty! That made my day. Yeah its weird but I don't have back seat passengers EVER and I hardly ever open that door and the handle busted. If I was the mechanic to me that would sound suspicious and I would have denied it. But again I thank them for everything they do, they are amazing people hard working and I ALWAYS love going there. More

Faith Restored Kevin Croucher is awesome. He didn't try to sell me on services I didnt need. Very helpful. Almost didnt go back. I will now. Kevin Croucher is awesome. He didn't try to sell me on services I didnt need. Very helpful. Almost didnt go back. I will now. More

Roy is the best I have to much to say in text form. I'm just say that Roy is fantastic. He never pressured meet into services I do not need but does ask. I have to much to say in text form. I'm just say that Roy is fantastic. He never pressured meet into services I do not need but does ask. More

Had to come in for a recall and I was there for 4 hours. Came in with an appointment for a recall problem. I was there 4 hours. They should have paid me for my time. Then they wanted to replace a couple of m Came in with an appointment for a recall problem. I was there 4 hours. They should have paid me for my time. Then they wanted to replace a couple of minor things. No way, I just wanted the recall problem fixed! More

Over charged Charged for a tire replacement on my 12,000 mile sonata that was under warranty. Staff informed me no warranty. Tire company said replacement was unde Charged for a tire replacement on my 12,000 mile sonata that was under warranty. Staff informed me no warranty. Tire company said replacement was under warranty for defective. Still waiting on call back from service mgr. My trust is now gone with this service dept. Although service staff was very nice. More

Fast friendly service Very happy with my service visit. Everyone was accommodating and my service guide, Juan, kept in contact with me every step of the way during my repai Very happy with my service visit. Everyone was accommodating and my service guide, Juan, kept in contact with me every step of the way during my repairs. More

Great Service I recently had my oil changed and had a great experience. The service attendant was very professional and went over everything with me. He also gave m I recently had my oil changed and had a great experience. The service attendant was very professional and went over everything with me. He also gave my car a courtesy wash. Thanks More

Tire repair Other than the long wait, the staff provided status updates. My car was returned nice and clean which is always a plus. As always thank you. Other than the long wait, the staff provided status updates. My car was returned nice and clean which is always a plus. As always thank you. More