Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

INFINITI of Kansas City - Service Center

Merriam, KS

4.8
114 Reviews
Call Service Center (913) 278-0387

114 Reviews of INFINITI of Kansas City - Service Center

Sort by
March 28, 2023

Awesome dealership, the people are committed to complete customer service. Best car buying experience ever! More

by Kicks
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Evenrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cuezze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramez Zaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2023 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a 5-star review. We really appreciate it and appreciate our business.

Helpful
March 25, 2023

Excellent management, detailed summary of vehicle maintenance status, car wash was excellent, waiting room excellent More

by Peg Kanatzar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2023 -

INFINITI of Kansas City responded

Peg. Thank you for the 5-star review. We appreciate your business.

Helpful
March 01, 2023

Quick to the point negotiation. Honest about pricing of vehicle. Easy to approach and availability of sales staff was helpful. Rich was awesome and very helpful. Very responsive to More

by Lindsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Poula Fayek
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Duvall
Report | Print
Mar 03, 2023 -

INFINITI of Kansas City responded

Lindsey. Thank you for taking time to leave us a review of Rich and our dealership. We appreciate your business.

Helpful
February 06, 2023

Infiniti has always provided great service on my Infiniti M35x. Spencer is always top notch in support and vehicle knowledge! Excellent! More

by johnwwilkes01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2023 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a 5-star review of your experience with our dealership. We really appreciate it and appreciate your business.

Helpful
January 30, 2023

Highly recommended for fast reliable oil change service. My appt was on time and professional experience More

by jLennon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2023 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review of our service department and dealership. We really appreciate it.

Helpful
January 26, 2023

Mike was great and very helpful! Repair completed earlier than expected. Great experience. Washed and cleaned also. More

by dlawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Russell
Report | Print
Jan 27, 2023 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review. We are happy you had a great experience. We really appreciate it.

Helpful
December 25, 2022

Derek was great. He provided prompt friendly service and kept me informed throughout my visit. More

by rockchad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Report | Print
Dec 27, 2022 -

INFINITI of Kansas City responded

Thank you for the 5-star review. We appreciate your business.

Helpful
December 23, 2022

Infiniti of KC has always done a great job servicing my cars! I have two Infiniti’s because Dave Grooms is the best service advisor I have ever known!! More

by Kris Drake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2022 -

INFINITI of Kansas City responded

Kris. Thank you for taking time to leave us a review of our service department and specifically Dave Grooms. We really appreciate it.

Helpful
November 17, 2022

Everyone friendly and helpful to each other so the customer is taken care of quickly. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2022 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review of our dealership and service department. We really appreciate it.

Helpful
November 16, 2022

JUST A PLEASANT EXPERIENCE. AWESOME PEOPLE AND SERVICE. THE LOANER VEHICLES ARE TOP SHELF, AND THE WAITING AREA IS COMFY, OR BUISNESS, YOU CHOOSE. More

by jlawrencecashen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2022 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review of our dealership and service department. We really appreciate it.

Helpful
1
2
3
...
12