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INFINITI of Lynnwood

Lynnwood, WA

4.6
416 Reviews
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17305 WA-99

Lynnwood, WA

98037

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Showing 416 reviews

January 08, 2024

Everything was done in the time promised( 3 hrs). I was given a loaner to use while waiting for services, a nice car that was new and clean. The only negative is the price tag, a very expensive servi More

by bcbryce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

INFINITI of Lynnwood responded

Thank you for your review and visit. We are happy that Ben took great care of you and sorry that our pricing did not align with expectations. We will be looking forward to every opportunity to provide an exceptional experience for you at your next visit with us. Thank you for choosing INFINITI of Lynnwood!

January 06, 2024

Went in for a break problem, once fixed had issues in my steering column with a odd noise. Tried to replicate it with Ben and could not, he asked the tech to join me and we were able to replicate it. Was ab More

by drew.plommer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

INFINITI of Lynnwood responded

Thank you Drew for your 5 star review and for choosing INFINITI of Lynnwood. We appreciate you and your business! Happy New Year to you and yours!

January 05, 2024

I arrived early to my service appointment and was able to get in quickly . I was in and out in and hour and 20 minutes. I also had an issue with installing one of my windshield wiper blades and they were mor More

by newwar88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Jeanneret
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

INFINITI of Lynnwood responded

Thank you for your kind review and for allowing our service team to assist you with your service needs. We are happy that your experience during your visit was a positive one and we will be looking forward to seeing you next time. Wishing you all the best in the New Year!

January 05, 2024

Victor is the one who showed me the vehicle originally and he was great to work with. More

by kaitlynb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunil Loprinzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lonsdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

INFINITI of Lynnwood responded

We appreciate you! Thank you for choosing INFINITI of Lynnwood and for allowing us to assist you. We are grateful for you and your business and happy that Victor and our Sales team provided you with a great experience. Wishing you all the best in 2024!

January 02, 2024

After purchasing a used vehicle that initially looked flawless, I quickly discovered it had issues. Jason L. was quick to help me remedy the problems. He was honest and very willing to help figure everyt More

by rjgraffe90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Lonsdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

INFINITI of Lynnwood responded

Congratulations on your new car and thank you for choosing INFINITI of Lynnwood! We are happy to learn that Jason was able to take great care of you and make things right. It was our pleasure assisting you and we are grateful for your kind review and recommendation. We welcome every opportunity to assist you again in the future and will be looking forward to seeing you at your next visit with us! Happy New Year!

January 01, 2024

We always have a great service experience at Infinit of Lynnwood service department. This is our 10th Infiniti More

by drhtlm48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunil Loprinzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lonsdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nakagaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

INFINITI of Lynnwood responded

We appreciate you and your loyalty. Thank you for your service visit and for taking the time to share your review. It is always our pleasure assisting you and we will look forward to seeing you at your next visit with us. Wishing all the best in the New Year!

December 31, 2023

Maurio is amazing! I so appreciated all that he was able to do for me. The whole experience was one I never expected. Thank you More

by Suzan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mauricio Monico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

INFINITI of Lynnwood responded

We appreciate you Suzan! Thank you for choosing INFINITI of Lynnwood and for allowing us to assist you. We are grateful for you and your business and are happy that Maurio provided a great experience for you. We are wishing you all the best into the New Year!

December 26, 2023

They had the car 4-5 days before finally offering a loaner car to my husband. We asked for our warranty/service work for the windscreen and resurfacing the tires to be done while they had the car almos More

by debhamilton35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Lutz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

INFINITI of Lynnwood responded

Thank you for your review and visit. We are sorry that we did not provide the ‘5 star’ experience we strive for. We will be looking forward to every opportunity to provide an exceptional experience for you at your next visit with us. Please reach out to our Management team at (425) 409-6274 or email customercare@infinitioflynnwood.com if you would like to discuss your experience further. We welcome any opportunity to learn how we can earn back your trust and confidence in our team. We look forward to hearing from you. Thank you for choosing INFINITI of Lynnwood and Happy New Year to you and yours.

December 26, 2023

Excellent very professional service and appreciate the loaner. Fast, reliable and efficient. Waiting room with snacks and drinks More

by laurent_nicolov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

INFINITI of Lynnwood responded

We appreciate your kind review. We are grateful for your business and happy that you were provided with exceptional customer care. It is our pleasure assisting you and we will look forward to your next visit with us. Thank you for choosing INFINITI of Lynnwood and Happy New Year!

December 25, 2023

Excellent service. Very professional and done properly. Fast and efficient. Clean waiting room with snacks and drinks. More

by MRNEWAIRPLANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

INFINITI of Lynnwood responded

Thank you for your kind review and for allowing our team to assist you with your service needs. We are happy that your experience during your visit was a positive one and we will be looking forward to seeing you next time. Wishing you and yours a very Happy New Year!

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