About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

INFINITI of Peoria - Service Center

4.2

71 Lifetime Service Reviews

9167 W Bell Rd, Peoria, Arizona 85382

71 Reviews of Infiniti of Peoria - Service Center

Sort by Write a review
November 05, 2018

"Always great customer service"

- ANarducci

Greg has always been so easy to work with and always finds a way to fit me into his schedule. He goes over everything with me and I always have my car back within the time promised. Right as you pull up someone is there to help you. Always great service with Greg at Infiniti of Peoria!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Greg Geiser
Nov 06, 2018 -

INFINITI of Peoria responded

Thanks for the five stars! We are happy to hear that you enjoyed working with Greg. We hope to be of service to you again!

September 10, 2018

"Service "

- Rusklock1

Sales and management have been great. But the service department is one of the worst I have ever delt with anywhere this location and the one in Peoria. I was driving from surprise to this location for about a year because I had the warranty were I had to go to that location until I called and had that fixed. We will start with Gina she is not personal and very cold. We have complained and spoke on the phone many times about the fabric piller in the car was coming off from where they placed the clips as if they re used the same clips from the old piller after replacing fabric. Gina and myself spoke on the phone months ago about this. I told her it’s to far to come to Scottsdale just to look at it like before then make another appt to service the issue. She never said oh you can’t go to Peoria to do this since it’s out workmanship. She not only had voicemails about this from me but we spoke on the phone for a long time about this. I went to Peoria for an oil change months ago and was told by them they could not do this as it’s workmanship from other location. After finally getting a car to borrow so my husband could take the care to Scottsdale and I could still work. Gina went on about how I was over the miles of the warranty on that even though it was talked about months ago before that exspited and never did she even say I had a time frame to get this done. I paid for exstended warranty for things like this that are not ware and tear. She did her then to fix this under the warranty. But this is one issue. I had taken my car many times for oil changes and even when this was fixed the first time and told them my car shakes when shifting gears and was told it’s normal by Peoria and all of them do this. And the Scottsdale location that nothing was wrong. My husband finally put his foot down this week and they looked and he drove with a tech and the tech felt it and said yea I don’t think that’s normal. We get an email with things needed fixed and that was found to be an issue they would fix under warranty. So for a year I drove this car with a huge issue and no one helped me. We were told by Gina oh we don’t show anyone ever saying anything about this. I told her personally about this. Story gets worse. Husband picks up car on sat and did not walk to the back of the car as he walked to the front and drove away. We get home to see our business logo on back window is messed up after they cleaned it at the dealership. We were never asked if they could clean our car. My husband just called to tell Gina as service is closed sundays. And she tells him oh I don’t think our car wash could do that. Are you kidding me. That was not like that when we took the car in. And when you do your walk through before taking our car in did you note this like you would a delt so you don’t get blamed as a dealership. Nope not written or noticed by her at all. So then how is it our fault as the customer it was not there before we took our car in. We are now waiting for a response from her. And well if they do need us to take the car in. Who is the one paying us for the gas that takes us an hour each way to get to them. Really come on tell me how this is all fair all the issues. Most issues with Scottsdale but Peoria also was a huge issue. They told me my car was good to go after an oil change and same time told the guy about the issue with car shaking. He said it’s normal too and that nothing was wrong. Then said car was good to go. I then get a call from something asking if I was going to do the service needed and the brakes needed to be done in the front. I found this out at the next oil change from Chevy in surprise. I ended up having a friend replace them. But then I went to get another oil change in Peoria and was told back brakes needed to be done ASAP. I said ok let me wait a little. Then Ny husband takes it in this last week to Scottsdale for the work that needed to be done. And was told again brakes needed to be done in back. So Sunday my friend fixed those and we found out we still had like 6 months on them.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Gloria Lindsey
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 28, 2018

"#1 service department "

- ANarducci

Greg is always super friendly and helpful. He takes the time to go over everything with me and share his suggestions or options for service. He works around my crazy schedule to make sure I can get in and out on time! I would not take my car anywhere else.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Gregory Geiser
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 29, 2018 -

INFINITI of Peoria responded

Thank you for the five stars! We are thrilled to hear that Greg went above and beyond for your car buying experience. We look forward to working with you again!  

May 23, 2018

"outstanding servicee"

- Norb913

I have dealt with Robert Saiz for about 9 years and 3 automobiles and found him to be an outstanding person. I live in Prescott, Az and I have communicated with other dealerships in the valley but they do not compare to this dealership.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Saiz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Paul ?
May 25, 2018 -

INFINITI of Peoria responded

Thanks for the five stars! We are happy to hear that Robert made your visit with us fantastic. We wish you many happy miles in your new INFINITI, and we hope to work with you again!

May 09, 2018

"Transmission issue"

- Bruno777

Transmission was slipping in first gear intermittently. My Service Advisor-Greg was informative and prompt and had my car back the next day.. I would highly recommend Greg at Infiniti of Peoria!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Greg Geiser
May 10, 2018 -

INFINITI of Peoria responded

Thank you for your review and recommendation! We are pleased to hear that Greg was able to get you in and back on the road  in a timely manner. We hope to be of service to you again!

April 26, 2018

"Infinity of Peoria goes above and beyond "

- azpaul602

Took my QX80 in for service with a factory warranty issue. Josh discovered my issue quickly and accurately. He took the task of finding the solution seriously and got the issue resolved with even being a very rare issue for these vehicles. The amount of service from delivery of the vehicle home and the amount of communication is like no other dealership I’ve experienced.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Josh
Apr 27, 2018 -

INFINITI of Peoria responded

Thank you for taking the time to share your experience! We are pleased to hear that Josh was able to get you in and back on the road quickly. We hope to be of service to you again!

January 11, 2018

"My experience with the Service Department "

- Johnf

We have two infinity cars and we live in Prescott. It is 100 miles + each way. We are glad to drive 200 miles because of your Service Consultant Greg Geiser. His professional attitude, knowledge , and his concerns for the customer is truly unbelievable. He listens, makes recommendations, and gets the work completed as promised. We had had three service appointments and our satisfaction has been 100%. The quality of the repairs. has been excellent. The 200 miles mean nothing when it comes to the safety of our family. Greg has given us peace of mind. Thank you infinity of Peoria for employing Greg and thank Greg for doing an exceptional job.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Greg Geiser
Jan 12, 2018 -

INFINITI of Peoria responded

Thank you for the fantastic review! We are thrilled to hear that Greg went above and beyond for you and your service visits. We truly appreciate your continued business with us. We look forward to working with you again!

October 06, 2017

"TAKE YOUR BUSINESS HERE!"

- Zman

After a handful of "new car experiences" elsewhere in the past I can say that I've been treated ok, but never as well as I have at Infiniti of Peoria! My experiences with every one I've come in contact with since I bought my G37 Coupe new in 2012 has been a positive one. I live 90 miles away and have never had any problems scheduling an appointment, and now that my car is out-of-warranty, I still don't hesitate to drive there and back for a simple oil change! Matt Delveccio as my service associate has always gone above and beyond to meet my needs, including a 4 pm oil change when "I just happened to be in town". The Service Department is first class because of employees like him! Shanna Sanmarco is Peorias' Service Manager and she definitely believes in customer satisfaction and rewarding a customers' loyalty. She and her team recently fixed a problem I had with my cars' Navigation unit. She could have easily told me the repair would not be covered but instead went to bat for me and took care of the problem! Shanna and Matt are valuable assets to the dealership. Nowhere else have I been treated to this level of respect, fairness, consideration and hospitality. Randy Zimmerman, Prescott Valley AZ

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Matt Delveccio, Shanna Sanmarco
Oct 17, 2017 -

INFINITI of Peoria responded

Randy, thank you for taking the time to share your experience with us! It is great to read such wonderful comments about your experiences with us. We truly appreciate your continued business with us and we look forward to seeing you again!

February 26, 2017

"Said one thing over the phone, different story when in house"

- Pissed123

Go pre approved online. We get there total different story. Total waste of time. Will approve me for 10,000 - 12,000 but not and 8000.00 car.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Sales Robert and the Finance guy
May 17, 2016

"Matt - service advisor"

- TexasAP

Took my car in for my first service. Matt Delvecchio, the service advisor, was great. Ran into my sales consultant, Abe, and had a great conversation. They did an outstanding job when I went in for purchase, and followed up with a great first service visit. Thanks for the hospitality ya'll!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Matt Delvecchio, Abraham Diaz
May 18, 2016 -

INFINITI of Peoria responded

We truly appreciate you taking the time to write a review of your positive experiences with us, and we can’t thank you enough for your kind words for the team and your repeat business. We look forward to helping you out in the future in any way we can.

1
...
1 - 10 of 71 results