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INFINITI of San Jose - Service Center

San Jose, CA

4.1
20 Lifetime Reviews Review Dealership

20 Reviews of INFINITI of San Jose - Service Center

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February 09, 2021

"The dealership is fine it’s the technicians who forget to..."

- rmc6269

The dealership is fine it’s the technicians who forget to put things back in place after they remove them. It’s very frustrating when I have to double check everything and replace what they forgot to do. I pay good money to maintain my car they should do there job.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Don’t have the name
Feb 12, 2021 -

INFINITI of San Jose responded

Hello RMC6269 Thank you again for taking the time to let us know how we did. We really appreciate the positive comments and overall rating but I am sorry to hear about your frustrations and your experience regarding the technicians. Please feel free to contact me directly on 408 531 3022 anytime so i can look into your visit in more detail. I will pass this over at our weekly shop meeting to raise awareness. Kind Regards Richey Barnes Service Manager

Feb 18, 2021 -

rmc6269 responded

Because of the forgetfulness of the technicians On my last two visits for service I’m very nervous about having anything type of work done on my vehicle at your dealership again. It makes me wonder if they actually replaced the brake fluid I had to check it myself to make sure. I’ve lost all trust and confidence in the technicians in your employment. I feel that I will look else where to have my routine maintenance done on my vehicle. I’m tired of paying top dollar for service and receiving half xxx work. I shouldn’t have to check everything they do once I leave the shop. No one cares about the quality of their work anymore.

November 26, 2020

"I have visited this dealership for service a couple times..."

- Kary

I have visited this dealership for service a couple times now. Always had a great experience with the service department. They were very professional and transparent with their service, fix, and corresponding costs. Friendly staff and consultant too!

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Recommend Dealer
Yes
Employees Worked With
Aaron
Nov 30, 2020 -

INFINITI of San Jose responded

Kary, We appreciate feedback and are happy to hear of your experience with our team! We look forward to servicing your automotive needs in the future. Thank you! All the best, Mike DiGiulio General Manager

October 21, 2020

"i have been bringing my cars here (i have had 3 Infiniti..."

- Damien

i have been bringing my cars here (i have had 3 Infiniti cars since 2009) since it was Beshoff Infiniti and now it is San Jose. Friendly professional staff who always make me feel welcome and listen to my concerns. Value for money and car is always cleaned and the work fully explained. I have worked with several people over the years and have always had a good experience. Customer for life. Looking forward to seeing the new models that are coming out next year.

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Recommend Dealer
Yes
Employees Worked With
Service Department
Nov 19, 2020 -

INFINITI of San Jose responded

Damien, Thank you for the feedback. We are thrilled to hear of your continued good experience. We appreciate your loyalty and very much look forward to working with you in the future! All the best, Mike DiGiulio General Manager

October 21, 2020

"Very honest, safe and clean service department. Was very..."

- techiegal

Very honest, safe and clean service department. Was very impressed with how I was treated and the price of my service. Would continue to go here for my service.

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Recommend Dealer
Yes
Employees Worked With
Richard Barnes
Nov 16, 2020 -

INFINITI of San Jose responded

Thank you! Your feedback means a lot to us. We appreciate the opportunity to continue to service your vehicle. All the best, Mike DiGiulio General Manager

September 14, 2020

"Beshoff Infiniti has improved so much with their service..."

- tlamqx70

Beshoff Infiniti has improved so much with their service and price. Service consultant and technician are nice and knowledgeable. I got my QX70 in for service. They were so serious in getting the fix done and keeping me well informed. The price was reasonable, and they always provide me a nice loaner car.

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Recommend Dealer
Yes
Employees Worked With
Linn Gardner
5.0
Javier Huerta
5.0
Adam Legros
5.0
Oscar Sotelo
5.0
Joey Tipton
5.0
Other Employees : Tyler Luu
July 20, 2020

"Clean and very organized. They even fixed the recall on..."

- Paltak58

Clean and very organized. They even fixed the recall on my car and the charges is reasonable price. The consultant is discuss everything what has done to my car.

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Quality of Work
Friendliness
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Recommend Dealer
Yes
Employees Worked With
Linn Gardner
5.0
Javier Huerta
5.0
Adam Legros
5.0
Oscar Sotelo
5.0
Joey Tipton
5.0
February 16, 2020

"Infiniti of San Jose is excellent!"

- swarthau

INFINITI of San Jose is excellent! It is always a pleasure to do business there. Sales, service, warranty work...whatever it is, I love the way we are treated as customers and as people. In two years of owning our 18' Q50S, I've never had a negative issue or experience.

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Recommend Dealer
Yes
Employees Worked With
Javier Huerta
5.0
Joey Tipton
5.0
Other Employees : Sunni
January 24, 2020

"Drove in with Tire Trouble UNABLE to Drive Away."

- So Long

Beshoff use to be my place of trusted service, that was over a year ago. I came in for tire, road hazard warranty repair. 50% of the cost is covered during year two. First issue, the warranty company only wanted to cover 50% of the wholesale price. Really? Fortunately, my service Rep Kevin was awesome, he figured out an agreeable solution. I was leaving feeling good about the outcome, until the delivery of my vehicle. Issue two, trouble arose; My car sounded strange and cut off, couldn't get off the lot. They call it coincidence, after paying an additional $200, I drove my car away, without a repair. My Advise stay away!!!!

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Recommend Dealer
No
Employees Worked With
Kevin Tran, Josh
May 03, 2019

"very bad service"

- harman5

they just make big deal while we requested to change the battery of the key, it show battery low. A man told us it gonna take almost 30 mins, although its covered in services but they charge us to change it, very poor customer service experience. worst experience.

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Recommend Dealer
No
Employees Worked With
Adrean
November 05, 2009

"I am delighted with my new 2009 G37 replacing my Porsche..."

- etransform

I am delighted with my new 2009 G37 replacing my Porsche Boxster. It is fast, agile and easier to get into and out of. I took it in for its first service yesterday and received VIP treatment. The General Manager personally took care of it, and while I enjoyed the gourmet coffee, checked my stocks and emails on the free internet terminal they completed the service in 40 mins even though they squeezed me in without an appointment. The biggest surprise was the miniscule price! Get ready to have your nightmares of rude service, dirty waiting rooms, high prices blown away with VIP service from Beshoff Infiniti. An old Auto enthusiast.

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Recommend Dealer
Yes
Employees Worked With
Brian
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