Came into service area w/o an appointment to have key fob batteries replaced. Within minutes they determined it was not the key fob batteries that were my problem, but potentially my car battery. They immediately set up an appointment to have my car battery assessed/replaced, and gave me a loaner car to use so I could attend an appointment I had scheduled. 2 hours later I received a text that my car was done. Being new to experiencing the dealership service department, I was highly impressed with the customer service received from Ed and Dave G.