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INFINITI of Sarasota - Service Center

2.4

8 Lifetime Service Reviews

2124 Bee Ridge Rd, Sarasota, Florida 34239

8 Reviews of Infiniti of Sarasota - Service Center

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August 01, 2018

"Amazing Parts and Service Dept."

- Alex P.

I frequently come in for service on my INFINITI and this dealership is amazing. Everything is done quickly and friendly, never disappointed. David is my service adviser, highly recommend. Ryan works in parts and is very professional, patient and polite. Helped me with questions I had and prices I needed for a project I am working on without being moody like other dealerships I've bought from in the past. VERY good guy

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Recommend Dealer
Yes
Employees Worked With
David Gordiychuk, Ryan in Parts
June 02, 2018

"Very disorganized , un profesional and rude "

- Edin

Called day before to make appointment for oil change spoke to: Westly Arrived on time, get in: took the 25 minutes to get order in system [ even I call day before and give them all info] Then after two hours Michael Nally come out and said that my battery is not in best shape, need replacement, I ask him the cost he said $ 170.00 I told him “No I will replace it somewhere else [ like auto zone for less, “he said o.k., then finally after 2hours and 40 minutes they said that car is done, and at a cashier bill is over $ 400.00? I ask what is that much Michael said that they replaced battery? I said : “ remember when you ask me I said no because I do not think anything is wrong with my battery , if I need I will replace somewhere ,,, he said no , after I said where is your paperwork , my authorization , initials ,, anything he said he will see if they can find my old battery ? , and put it back ???, but may take some time … after 2 hours and 40 minutes [ I was waiting their]. I told him fine give me my car I have to go I can NOT afford to be here all day, then after I got out they can NOT find mt car!!! I would like to show my bill to the world: $ 50.00 for fuse replacement? $ 127.00 oil change, $ 20.00 tire rotation, $ $ 172.00 battery replacement, $ 35.00 shop supplies?? Total bill $ $ 434.78 and almost 3 hours of waiting [ supposed to be oil change] People try to stay away of Infiniti of Sarasota Service department Edin K.

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Recommend Dealer
No
Employees Worked With
New Guy Weslly , Michael Nally , Brendon
April 12, 2018

"In general Infiniti is not worth the money"

- Billy40

Have a 2013 jx 35 took it in for ac problems last year and was charge for o rings $580 after that I mentioned noise coming from the ac I was told there was nothing wrong I also told them it was not cooling enough but I was told this was normal and that they checked the temperature one year later ac stop working completely Infiniti wanted to charge me $2700 to fix the ac how is it that a 2013 vehicle has AC problems did I purchase a KIA. I was thinking of buying the new Qx60 but I will never buy an Infiniti again I’ve had Honda’s Toyota’s and never have a problem inifinit is a disposable car use it a couple of years and then they start ripping you off. Don’t buy Infiniti I should of bought Mercedes instead of the jx 35.

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Recommend Dealer
No
Employees Worked With
April 24, 2017

"To much assumption on my expense. "

- Petersv7

I dropped the car off with the bad mass air flow sensor. The part was suppose to be under warranty. I got the call from them that the air filter box is damaged and that is why the sensor went bad. I asked the question what makes them so sure if that's the reason I was told we assume that is the reason. Well they assumption costed a quick $470 at that point. $269.00 for a part that is $50 - $100 anywhere else. "They states the partnumber of the part on the work form" wasn't hard to check online. Work was 1 hour for $135.00. The part is being held in place with 2 bolts. I would say 15 minutes top. Also got charged for shop supply $35. I think that's just something they charg anyone minimum. Well me personally won't return for another round. Did have a little chat with one of the main tech and He was deffenetly a great person but not $470 great.

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Recommend Dealer
No
Employees Worked With
Can't recall names.
January 02, 2017

"Worst Ever"

- Aaron Guthrie

Instead of trying to solve a problem they chose to make excuses and deny responsibility. When I asked to speak to a manager I was told he was too busy with end of year reports to speak with me. Lisa Johnson was rude and offensive. Worst service ever!

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Recommend Dealer
No
Employees Worked With
Lisa Johnson
July 29, 2014

"Sales/Cust. Servvice"

- Richard Biron

I have purchased 3 vehicles from Geo Dukas .All serviced by Coast.All transactions from beginning to end are A-1.Toughest thing to tell them is KEEP DOING WHAT YOUR DOING>>...

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Recommend Dealer
Yes
Employees Worked With
George Dukas
May 20, 2014

"Coast Infiniti Service"

- Skyking9

These guys go the extra mile to make sure the car is right and you are happy! Couldn't. before pleased and have done budiness ther for 3 years including buying 2 cars!

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Recommend Dealer
Yes
Employees Worked With
Drew in service
April 05, 2012

"In fairness let me begin by stating we did purchase our..."

- BrianWade

In fairness let me begin by stating we did purchase our vehicle at this location, and we could not have been happier with the salesman Wayne Lamphier. Wayne was a direct, honest, strait shooter who I would suggest to anyone! Additionally, might I also state I have only written one other poor review before which was after a horrific dining experience. Point being, I am not a serial review posting type. However, our service experience as of late and in the past have been terrible. Outside of generic scheduled oil changes, if ever an issue of service beyond the norm it's a sad place. Incident #1: Specifically, a short time after purchasing our brand new 2010 G37 sedan model we bagan to notice a heavy wind noise coming from the right rear door when traveling over 35 MPH. After my wife addressed the situation on two seperate occasions in person she was told that this is "normal". After having then taken our vehicle on a 9 hour trip to Georgia, where we thought we would lose our minds from the noise, I phoned upon our return to insist they look at it again at which time I too was told by their service manager Mike that it was normal. It took my insistance, and going down there personally to meet the Service Manager, have him ride with me in their demo, and then in our vehicle where he suddenly and almost instantly said "oh, that's not suppoed to be like that". Woo hoo, finally, admission of a problem. Still, it then took three additional visits, door seal changes, and then finally tweaking the door adjustment before it was fixed. So what once was normal was magically repaired after months of effort on our part. Point being, they did not listen to us in the beginning and brushed it aside. Only uppon our pressing did they relent. Incident #2: This happened just this week of April 2012. While driving down a strait, smooth stretch of US 41 just North of Unversity Parkway in almost non existant traffic we suddenly heard a loud boom as the right rear tire went flat. After removing the tire and applying the spare I examined the tire and could find no damage. Upon lifting the rim into the trunk I was amazed to notice a blow out on the interior wall of the rim. I've never seen anything like this and was amazed. That same evening (Sunday) I E-mailed the service department as they were closed. Monday morning they phoned timely and advised I bring either the car or the rim in. I did so that same day. After dropping off the rim the entire day passed I did not receive a call so I had to call them at 4:30 PM at which time I was advised that "you must have hit something". I explained our situation and that we were on a clear stretch of highway and did ot hit anything. I then was told "well I've never seen anything like this" to which I replied that there is a first time for everything. I was told they had some person coming to their facility Tuesday (the next day) from Ft. Myers who supposedly had some specific knowledge of these type things. After arriving in person at 1:35 PM that same Tuesday I was told (in person) that they did not know what I was talking about, but that one of the two service managers "Mike" was at lunch and would call me shortly upon his return at 2PM. As I left I noticed my room and tire still leaning against the wall just inside the pedestrian door exactly where I had left it the day before. Mike never called, so again I phoned at 4:30 PM at which time I was told "we broke the tire down, and the other service manager, and the general manager both looked at the tire and determined we must have run over something". What happened to the Ft. Myers expert? I quite directly told them they are in no way experts in this field, that the tire has no damage or holes in it, and at best their assertion is gratuitous. I urged them to consider the possiblity of metal fatigue as there is no physical eveidence, and no punture to the tire. However, there is a half tennis ball size bowout to the inside (not at all on the edges) of the rim. The type of compression it would take to do that would be amazing. There is no peripheral damage to the car in any way as well. None of this was considered. Leaving no choice I had them order a new rim and tire as they refused to put the old tire on even though there was no damage. My wife was driving on the spare and I did not have time to shop the product. To add insult to injury, when I paid my almost $900. bill today, I discovered they did charge me almost $50.00 in labor they said they would not, chanrged me at least $80.00 more than the going rate for the tire, and $150.00 more for the rim than I could purchase NEW elsewhere. Not being experts in the field, having no physical damage to the tire, and given the oddity of the circumstance one would think in an effort to provide good customer service they would offer a better solution to the problem and perhaps even consider to provide the service at cost rather than pulling me over the table and over charging me by an estimated $280.00! Additionally, when I went to pick up the rim today, they did not acknowledge my presence at all as I sttod there, directed me to the cashier, took my money, made me pull up to the side door to have it loaded, and never once even offered me further explanation or apology, or conciliatory comments whatsoever. In general there is an an arrogance and air of deniability that exist within the service department at this dealership. Unitl pressed they never are accomodating. No until after many wasted hours and constant follow up on your part do you get serviced, and then you pay through the nose for it. Were it not for the warranty, and the fact that we wish to have a perfect maint. record so as to avoid other warranty issues, and the other dealership is just way too far away, I will cringe at every time I have to pay these condescending men another dime. Sincerely, Brian Wade Sarasota resident.

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Recommend Dealer
No
Employees Worked With
Service Department in particular.
1
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