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Infiniti of the Palm Beaches - Service Center

West Palm Beach, FL

4.8
507 Reviews

507 Reviews of Infiniti of the Palm Beaches - Service Center

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October 01, 2024

Best service ever from Danny Solorzano! I came in with a complicated issue on my older G37 & he stayed on it to perfection! The communication was outstanding, keeping me 100% advised. His More

by pvhetzler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Solozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

INFINITI of the Palm Beaches responded

Thank you for taking the time to rate us! We are glad we could have a positive impact and made it a good experience for you.

September 28, 2024

I would purchase a car from Eric Rafter any day! He made what can be a stressful experience fun informative and an absolute pleasure! This will be my 4th Infiniti and although I love being a part of More

by Corinne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Rafter - 10 Stars
Oct 02, 2024 -

INFINITI of the Palm Beaches responded

Thank you for taking the time to offer your great 5-star rating and review. We appreciate you! It’s great to know that Eric was so helpful! Enjoy your New Vehicle! Please let us know if you should require anything, we are here to assist you.

September 26, 2024

Great experience with Infiniti of the Palm Beaches! Service Advisor Brian was amazing and great to work with. He even went above and beyond to assist with removing some inside stains. He made the expe More

by melissa0624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Sep 27, 2024 -

INFINITI of the Palm Beaches responded

Thank you for taking the time to offer your great 5-star rating and review. We take great pride in repairing and servicing your vehicle. Please let us know if you should require anything, we are here to assist you.

September 20, 2024

Consistently a positive and professional experience with the Schumacher team. While I do like to stay informed on the condition of my car and preventative maintenance needed this last visit it was a bit ex More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alaijah
Sep 20, 2024 -

INFINITI of the Palm Beaches responded

Cindy, thank you for taking the time to let us know how your service visit went, you can be assured that we have read your thoughts and look forward to your next visit.

August 23, 2024

Danny was wonderful to work with when I had a major repair that was needed. He kept me informed on the progress and did everything he could to ensure my satisfaction. I could not be more happy with my More

by Janae C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Solozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

INFINITI of the Palm Beaches responded

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.

August 16, 2024

Danny in service has been the best & has continued to provided excellent service! Thank you! More

by Farnworth Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Solozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

INFINITI of the Palm Beaches responded

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.

June 19, 2024

I have been a loyal customer for 20 years. The reason is simple. They have ALWAYS treated me well, When they gave me a price of my service it was always fair and honest. The promised time More

by baldharv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Solozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

INFINITI of the Palm Beaches responded

Thank you very much for your rating! We are glad you had a pleasant experience.

June 01, 2024

The Worst Experience with the Service Department. Avoid at All Costs! I recently had a nightmare experience with the service department while replacing tires on my Infiniti Q60RS. I specifically r More

by Alisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony
Jun 04, 2024 -

INFINITI of the Palm Beaches responded

Alisa, thank you for your comments regarding your recent visit to Infiniti of the Palm Beaches. We are sorry that we could not deliver the tires you requested with the DOT dates you expected. Our supplier is delivering the newest stock they have and for that reason we are sorry that we could not meet your expectations. We appreciate your feedback.

April 23, 2024

I went in for a typical oil change but turned out Danny let me know that there were a few things that needed to be updated that I pretty much had an idea already ( tires , brakes ) . He was very attentive, More

by Mdelmar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Solozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

INFINITI of the Palm Beaches responded

Thank you for taking the time to offer your great 5-star rating and review. We appreciate you! It’s great to know that Danny was so helpful! We take great pride in repairing and servicing your vehicle. Please let us know if you should require anything, we are here to assist you.

April 16, 2024

I've had my 2020 QX50 for 4 years now which I purchased from the Miami area where my office is located. However since day one there were a few things that never worked which I advised the dealerships in So More

by lannesgarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Solozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

INFINITI of the Palm Beaches responded

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.

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