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International Toyota - Service Center

1.4

2 Lifetime Service Reviews

4120 N. Frontage Road, Sheboygan, Wisconsin 53081

2 Reviews of International Toyota - Service Center

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November 23, 2016

"Very Dishonest Dealership "

- Bill

First I should say I bought the car new from this dealership and has had every service made at this dealership (exception tire rotation). Made an appointment almost two weeks ago for an oil change. The service employee gave me a clear quote (including taxes) and even mentioned that he would guarantee it. Said it would same oil as last time. I drop the car of today. When I dropped it off today I mentioned that quoted rate and she said not a problem. When I picked it the bill went from the $39 agreed upon price to $61. It is THAT simple. Instead of acknowledging the conversation and confirmation that we had when I dropped it off, she just kept trying to justify it. And the Manager of the Service department joined it. Just kept trying to break it down.

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Recommend Dealer
No
Employees Worked With
KAL....original phone call
April 21, 2015

"Telephone tech programming assistance."

- Mr. Cleanest Car

I've recently been to this dealer twice, each time without an appointment, for technical assistance with synching my not-so-smart-phone with our car phone. Both times the Sales Professional Matt Hoffman was especially helpful and courteous, as well as patient and professional. It is this kind of signature service that will keep me returning to the dealer for service work on both of our Prius's after their warranties expire. Larry Myles always extends a warm greeting when I drive in, as do the service writers, Sean Schmidt and Jacob Resnick..

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Recommend Dealer
Yes
Employees Worked With
Jacob Resnick, Matt Hoffmann, Larry Myles
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