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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
420 Reviews
Call Service Center (978) 739-8705

420 Reviews of Ira Lexus Danvers - Service Center

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April 23, 2024

It’s Lexus has always given me their best service and made me feel like family. More

by m.cordima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Deangelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 22, 2024

Mark McLean in customer service was extremely helpful coordinating after work Once new windshield was installed More

by Thegarty4001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Mark provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 22, 2024

Jen was great. Very professional and explained what needed to be done. And kept me updated with the process. She is a great asset. More

by Hi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Apr 24, 2024 -

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Jen provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 20, 2024

The facility is very clean & well laid out. Fresh breakfast, lunch & snack foods are always available as well as TVs, cell phone charging station & comfortable chairs. Makes for happy & relaxe More

by Claire
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Deangelis
Report | Print
Apr 23, 2024 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 20, 2024

Service advisor was awesome and very attentive, made my experience wonderful, will definitely be visiting the dealership again when needed. More

by Jcuevas03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy An
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Ira Lexus Danvers responded

That's fantastic to hear! Having an awesome and attentive service advisor can make a difference in your overall experience. We're glad to know that your visit to our dealership was wonderful, and we look forward to assisting you again in the future. Thank you for choosing us!

Helpful
April 19, 2024

This is a fantastic dealership! The service all around is amazing and Brendan is always a pleasure to work with. We wouldn’t take our car anywhere else. More

by JSW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Deangelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2024 -

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Brendan provided pleasant assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 19, 2024

Greeters were welcoming, service was prompt and thorough. Brendan DeAngelis was very helpful. I miss seeing fresh flowers on the reception desk. That was a classy touch that set Lexus above the competitors’ More

by poolelyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian DeAngelis
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Apr 20, 2024 -

Ira Lexus Danvers responded

It's fantastic to hear that you had a positive experience with our greeters and service team, and we appreciate your feedback about the fresh flowers on the reception desk. We're always looking for ways to enhance our customers' experience, and your input is valuable to us. Thank you for choosing us, and we look forward to serving you again in the future!

Helpful
April 19, 2024

Excellent service from setting up appointment to servicing the vehicle to updating me on the status. Very professional and friendly. More

by thecrafter
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy An
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Apr 20, 2024 -

Ira Lexus Danvers responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 15, 2024

The service provided by Ira Lexus, and Danvers is the best I have ever received anywhere. It is easy to make an appointment as soon as the next day, and loaner cars are easily available if needed. They a More

by cemcmg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendan DeAngelis
Report | Print
Apr 17, 2024 -

Ira Lexus Danvers responded

We're thrilled to hear about your exceptional experience with our service department at Ira Lexus of Danvers! Our team works hard to make scheduling appointments easy and convenient, often accommodating next-day appointments. We understand the importance of providing loaner cars when needed and ensuring a seamless and friendly experience from start to finish. It's fantastic that your work was completed as quoted and that our team took the time to review any recommendations with you beforehand. We appreciate your kind words and look forward to continuing to provide top-notch service for all your automotive needs!

Helpful
April 13, 2024

My car was taken great car of. Brendan is amazing and I will only trust this dealership with my car. More

by aarontjennings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Ladd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Deangelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Brendan provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
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