I bought a Highlander in August. I have a good friend who works there so i went there simply because of that. As soon as I started to use my new truck I noticed my radio crashing all the time. It continued to crash so I called IRA to bring it in. Since then I have brought my car in numerous times, they have replaced the radio, updated it and what ever other things they have done. All has not helped. I completely understand this is an issue that Toyota has to deal with BUT I bought the truck from IRA. I have been told "The GM is on the verge of telling me not to come back" "This is not an IRA issue its a Toyota issue and to deal with them" I have to email and call numerous times to get an answer, if I wait on them I won't hear anything. The customer service in IRA Tewksbury is horrendous. I would stay clear and away from them. They are ok to sell you a vehicle but to support it or back it is where they completely drop the ball. The amount of emails and conflicting statements and info I have from IRA and Toyota is embarrassing to say the least. I will NEVER buy from IRA again and pretty much DONE with Toyota.
As I have been dealing with this issue for over 6 months (or since I bought the truck). I have been told by the GM of IRA Tewksbury to use another dealership to have my repair fixed. They are not competent enough to manage this repair over the past 6 month. I was also told by the service manager that I should "either get a Bluetooth ear piece, use your phone on speaker or use your watch" for a solutions to my issue regarding my 30k plus truck i purchased from IRA! Professionalism at its best!
You have been warned STAY CLEAR OF THIS DEALERSHIP!!
Steve DaSilva, Thank you for solidifying the fact that you and IRA could not facilitate the repair with Toyota, as a consumer I do not have the direct contact with the staff needed to get the repair completed directly with Toyota.
When meeting with the Toyota corporate field technicians they advised me they would NOT be able to pull any logs or records from the car, then you're service manager advised me months later they want me to gather date and times of these event to pull the records from the computer of the car. The games and waste of time not only Toyota has played but the lack of customer service and response from the Service department at IRA is horrible.
To confirm this is an issue with Toyota and to say it is NOT with IRA is clearly a lack of accountability to help a customer with an issue. It was I who had to hound, email and call over and over the past 6 months since buying this vehicle from IRA to have things moving along. So before you take credit for having Toyota coming in to look at this it was myself who pushed to have this problem looked at by NO means was it any concern or urgency on the behalf of IRA.
I do want to thank you for putting that in writing, when I called Toyota to file an official complaint I advised them of these very comments you just made as you stated similar via email. They advised me that is NOT how Toyota would like to be represented and not how they value their customers. So thank you for clarifying this on a public forum like this.
As for your comment regarding an aftermarket device, just to be clear for anyone reading this. He is referring to an iPhone which I am one of millions who uses one. I have tried 3 iPhone and a Droid on this and they all have the same outcome. Yet this is an issue with an aftermarket device? No this is technology which has been out for years, if you do a little research on the bluetooth issues within Toyota's this has been happening as far back as 2012. Clearly sad the 2011 Tahoe I traded in didn't have any of these issue when using the bluetooth but yet this does. Then advised by the service manager to buy a bluetooth headset after paying 30k plus for the truck.
For anyone reading this and thinking of buying a Toyota, Stay clear of IRA or Group 1 Auto. They will sell you a vehicle but will not support it and advise you to go to another dealership. You will have to stay on top of them day after day week after week if not they will not stay on top of the issue fo you. If you do a little research you can see this yourself not only on this thread but other reviews.
They have a 2 Star Review on here for a reason!!! STAY AWAY!!